Provision of a Managed Reactive IT Support Service

Official notice

Authority: Sunderland City Council (Local council)

ServicesAward procedure without prior publication of a call for competitionSME suitable

Sectors: IT Services & Software (72) Delivery: North East (UKC23)

Awarded value£47,100published contract · exc. VAT

Awarded 20 Apr 2026no call for competition

Awarded to Phoenix Software Ltd

What is being bought

Published requirement description

Please note this contract has already been awarded and is being published for transparency purposes only.

Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.

CPV: Software support services

The lotProcurement structure

single lot · no lot value published

Lot #1Sunderland City Council has awarded a contract for the Provision of Managed Reactive…Awarded

Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.

The contract is for a period of 12 months, which is due to commence on 1st May 2026.

The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).

Delivery: North East

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 20 Apr 2026, 14:06 BST
Last source update: 20 Apr 2026, 14:06 BST
FTS notice number: 2026/S 000-035648
Classification (CPV): Software support services
Delivery area: North East (UKC23)
Official registry OCID: ocds-h6vhtk-068659 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).
The above Framework was procured via The Public Contracts Regulations 2015.

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £47,1001 contract exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 20 Apr 2026

Awarded to	Value	Date	Status
Phoenix Software Ltd	£47,100 †	—	Awarded

Contracts

Provision of a Managed Reactive IT Support Service · Phoenix Software Ltd
Signed
20 Apr 2026
Value
£47,100
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	1	—	—

Contracting authority & participating public bodies

Sunderland City Council

Contracting authorityLocal CouncilRegional or local authorityGeneral public services City Hall, Plater Way,, Sunderland, North East, SR13AAContact name, email

Dispute resolution & review bodies

FAO Glenda Malone, Head of Procurement, Sunderland City CouncilReview body SunderlandContact email

Bidders & participating suppliers

1 commercial party on the notice

Phoenix Software LimitedAwarded supplierGB-COH: 02548628 Blenheim House, York Road, Pocklington, York, Yorkshire & Humber, YO42 1NS

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.