Provision of a Managed Reactive IT Support Service

{
  "id": "035648-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-04-20T14:06:24+01:00",
  "ocid": "ocds-h6vhtk-068659",
  "buyer": {
    "id": "GB-FTS-139398",
    "name": "Sunderland City Council"
  },
  "awards": [
    {
      "id": "035648-2026-1",
      "title": "Provision of a Managed Reactive IT Support Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02548628",
          "name": "Phoenix Software Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-068659",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.\nThe contract is for a period of 12 months, which is due to commence on 1st May 2026.\nThe above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
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    "items": [
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC23"
          }
        ]
      }
    ],
    "title": "Provision of a Managed Reactive IT Support Service",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Please note this contract has already been awarded and is being published for transparency purposes only.\nSunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.",
    "classification": {
      "id": "72261000",
      "scheme": "CPV",
      "description": "Software support services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).\nThe above Framework was procured via The Public Contracts Regulations 2015.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-139398",
      "name": "Sunderland City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC23",
        "locality": "Sunderland",
        "postalCode": "SR13AA",
        "countryName": "United Kingdom",
        "streetAddress": "City Hall, Plater Way,"
      },
      "details": {
        "url": "http://www.sunderland.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
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        ]
      },
      "identifier": {
        "legalName": "Sunderland City Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Virginia Ainsley",
        "email": "virginia.ainsley@sunderland.gov.uk"
      }
    },
    {
      "id": "GB-COH-02548628",
      "name": "Phoenix Software Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE21",
        "locality": "York",
        "postalCode": "YO42 1NS",
        "countryName": "United Kingdom",
        "streetAddress": "Blenheim House, York Road, Pocklington"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02548628",
        "scheme": "GB-COH",
        "legalName": "Phoenix Software Limited"
      }
    },
    {
      "id": "GB-FTS-180402",
      "name": "FAO Glenda Malone, Head of Procurement, Sunderland City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Sunderland",
        "postalCode": "SR1 3AA",
        "countryName": "United Kingdom",
        "streetAddress": "Plater Way, City Hall"
      },
      "identifier": {
        "legalName": "FAO Glenda Malone, Head of Procurement, Sunderland City Council"
      },
      "contactPoint": {
        "email": "procurement@sunderland.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "035648-2026-1",
      "title": "Provision of a Managed Reactive IT Support Service",
      "value": {
        "amount": 47100,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "035648-2026-1",
      "dateSigned": "2026-04-20T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}