Provision of a Digital Inclusion Service

{
  "id": "017363-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-02-26T13:56:55Z",
  "ocid": "ocds-h6vhtk-065d1c",
  "buyer": {
    "id": "GB-PPON-PZHT-7473-ZVPN",
    "name": "Gloucestershire County Council"
  },
  "tender": {
    "id": "DN808177",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "98000000",
            "scheme": "CPV",
            "description": "Other community, social and personal services"
          }
        ]
      }
    ],
    "title": "Provision of a Digital Inclusion Service",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Gloucestershire County Council intends to procure a comprehensive, countywide digital inclusion service to ensure that every resident, regardless of age, income, health status, or location, can participate safely and confidently in an increasingly digital society. This procurement will drive the Council's Digital Infrastructure, Inclusion and Innovation Strategy (DIIIS), which sets a clear vision for a \"digitally connected and inclusive Gloucestershire\" and commits the authority to targeted skills support through libraries and the VCSE sector.\nThe following link points you to the ProContract procurement portal\nhttps://procontract.due-north.com/Opportunities/Index?p=696a9836-1895-e511-8105-000c29c9ba21&v=1",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PZHT-7473-ZVPN",
      "name": "Gloucestershire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK13",
        "country": "GB",
        "locality": "Gloucester",
        "postalCode": "GL1 2TG",
        "countryName": "United Kingdom",
        "streetAddress": "Shire Hall, Westgate Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PZHT-7473-ZVPN",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "cdpactivitylog@gloucestershire.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "017363-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/017363-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-26T13:56:55Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-03-25T23:59:59Z",
        "description": "The Council wishes to inform current and potential service providers as to its future intentions for the three-year period commencing 1 April 2027 in respect of delivering its Countywide Digital Inclusion Service.\nThis will be an opportunity for those attending to comment on the proposed service delivery.\nA presentation will be delivered by the Project Team and emailed after the meeting to those attending.  \nIt should be noted that the meeting will be recorded to allow the Project Team to fully capture the content of the meeting.  \nAttendance at the meeting is restricted to two representatives from each organisation.\nPlease confirm attendance via email to: digital.connectivity@gloucestershire.gov.uk\nDetailing: \nOrganisation Name\nNames and position of those attending\nBackground to Procuring a Countywide Digital Inclusion Service\nGloucestershire County Council intends to procure a comprehensive, countywide digital inclusion service to ensure that every resident, regardless of age, income, health status, or location, can participate safely and confidently in an increasingly digital society. This procurement will drive the Council's Digital Infrastructure, Inclusion and Innovation Strategy (DIIIS), which sets a clear vision for a \"digitally connected and inclusive Gloucestershire\" and commits the authority to targeted skills support through libraries and the VCSE sector. \nDigital inclusion is not an optional extra; it is foundational to life chances and public value:\n•\tHealth and well-being: Core NHS services, including appointment booking, repeat prescriptions, and access to personal health records via the NHS App.\n•\tCost of living: Being online helps households compare tariffs, manage finances.\n•\tEducation and employment: Essential digital skills underpin learning at all ages and are now implicit in most jobs. \n•\tCommunity participation and safety: Digital connectivity supports volunteering, local democracy, social networks, and access to council and partner services.\n•\tWhy a county wide service: \nA county wide contract will deliver consistency, value for money, and measurable outcomes across all six districts, while retaining the local flexibility needed to reach those who are least likely to seek help. The model we are commissioning combines a single framework for governance, quality, safeguarding, data standards, and reporting with locally rooted delivery that can adapt to distinct community needs and geographies.\nModules for inclusion Within the Service:\n•\tGetting Started Online\n•\tNavigating the Internet\n•\tStaying Safe Online\n•\tCommunicating Online\n•\tManaging Money Online\n•\tAccessing Health and Care Services\n•\tEmployment Skills\n•\tAccessibility and Inclusion\n•\tOnline Council and Government Services\n•\tAffordability and Digital Deals\n•\tLifelong Learning\nSuccess depends on Trust:\nThe Council is committed to commissioning in a way that leverages the credibility and relationships that VCSE organisations. We will encourage consortia and supply chain models that enable smaller, grassroots providers to participate, and we will expect strong arrangements for volunteer recruitment, training, and support so that community champions can extend reach sustainably."
      }
    ]
  },
  "initiationType": "tender"
}