Official UK procurement notice
Provision of a Command Dispatch System (CAD) 2025
Authority: South Central Ambulance Service NHS Foundation Trust (Central government)
What is being bought
Published requirement descriptionA Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email [email protected] to confirm your attendance and for the MSTeams invite. .
- No preliminary market engagement: N/A
CPV: Ambulance services · License management software package · Software package and information systems
The lotProcurement structure
single lot · value publishedLot #1Lot 1AwardedRenewalPublished value£11,520,000
- Value
- £11,520,000 exc. VAT · £14,400,000 inc. VAT
- Extensions
- The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. · The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published — the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
- Quality
- Economic & financial standingAs detailed within the Invitation To Tender Documentation
- Technical & professional abilityAs detailed within the Invitation To Tender Documentation
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Cancelled
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Nov 2025, 10:34 GMT
- Last source update
- 19 Nov 2025, 10:34 GMT
- Award evaluation window
- Submission end — 21 Nov 2025, 23:59 GMT
- Latest notice
- Procurement termination notice (UK12)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0544cbFind a Tender- Contract terms summary
4.1 In exchange for the Deliverables, the Supplier must invoice the Buyer for the Charges in the Award Form. 4.2 All Charges: 4.2.1 exclude VAT, which is payable on provision of a valid VAT invoice; and 4.2.2 include all costs connected with the Supply of Deliverables. 4.3 The Buyer must pay the Supplier the Charges 4.3.1 before the end of the period of thirty (30) days beginning with the day on which an invoice is more…
received by the Buyer in respect of the sum; or 4.3.2 if later, by the date on which the payment falls due in accordance with the invoice, 4.3.3 subject to the invoice being verified by the Buyer as valid and undisputed; and 4.3.4 in cleared funds using the payment method and details stated in the invoice or in the Award Form. 4.4 A Supplier invoice is only valid if it: 4.4.1 includes the minimum required information set out in Section 68(9) of the Procurement Act 2023; 4.4.2 includes all appropriate references including this Contract reference number and other details reasonably requested by the Buyer; and 4.4.3 includes a detailed breakdown of Delivered Deliverables and Milestone(s) (if any). 4.5 Where any invoice does not conform to the Buyer’s requirements set out in Clause 4.4, or the Buyer disputes the invoice, the Buyer shall notify the Supplier without undue delay. 4.6 The Buyer shall accept for processing any electronic invoice that complies with the Electronic Invoice Standard, provided that it is valid and undisputed. 4.7 Where any invoice does not conform to the Buyer's requirements set out in this Clause 4, the Buyer shall notify the Supplier without undue delay and the Supplier shall promptly issue a replacement invoice which shall comply with such requirements 4.8 The Buyer may retain or set-off payment of any amount owed to it by the Supplier under this Contract or any other agreement between the Supplier and the Buyer if notice and reasons are provided. 4.9 The Supplier must ensure that all Subcontractors are paid, in full,. 4.9.1 before the end of the period of thirty (30) days beginning with the day on which an invoice is received by the Supplier in respect of the sum; or 4.9.2 if later, by the date on which the payment falls due in accordance with the invoice subject to the invoice being verified by the Supplier as valid and undisputed. If this does not happen, the Buyer can publish the details of the late payment or non-payment 4.10 The Supplier has no right of set-off, counterclaim, discount or abatement unless they’re ordered to do so by a court.
How it was run
Official notice- Submission deadline
- 7 Aug 2025, 14:00 BST
- Clarification deadline
- 31 Jul 2025, 14:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
6 published dates · Europe/London- Tender notice published6 Jun 2025, 16:48 BST
- Clarification questions by31 Jul 2025, 14:00 BST
- Submission deadline7 Aug 2025, 14:00 BST
- Latest notice published308 days ago19 Nov 2025, 10:34 GMT
- Award decision expected by306 days ago21 Nov 2025, 23:59 GMT
- Contract starts97 days ago19 Jun 2026, 00:00 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics — not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| supplier not published | — | 14 Nov 2025 | CancelledOn 29th October 2025, it was announced that South Central Ambulance Service NHS Foundation Trust (SCAS) and South East Coast Ambulance Foundation Trust (SECAmb) would move to a group model, the 'South Central and South East Ambulance Group'. The group will share a single Chief Executive and Chairperson, to strategically align ambulance services within the South East Region, and will collaborate on "digital innovation, clinical best practice, and workforce development". This collaboration is underpinned by a Memorandum of Understanding (MOU) between the two Trusts, in which both Trusts have committed to a collaborative approach to service transformation, including joint procurement opportunities. On 14th November 2025, it was formally agreed by both Trusts that alignment of a 999 CAD system would form part of the collaborative model and underpin the strategic collaboration, and therefore would be subject to a joint collaborative tender for the two Trusts. Therefore, SCAS would abandon its current tender process in order for both Trusts to tender collaboratively. |
Notice history
10 events · 4 releases on Find a Tender · since 6 Jun 2025- Procurement termination notice published19 Nov 2025, 10:34 GMTUK12
- Published value updated19 Nov 2025, 10:34 GMTwas £11,520,000
- Status changed to complete19 Nov 2025, 10:34 GMT
- Procurement method changed19 Nov 2025, 10:34 GMT
- Deadline withdrawn19 Nov 2025, 10:34 GMT
- Buyer details updated19 Nov 2025, 10:34 GMT
- Tender notice published16 Jul 2025, 14:20 BSTUK4
- Tender notice published16 Jul 2025, 14:19 BSTUK4
- Deadline moved to 7 Aug 2025, 14:00 BST16 Jul 2025, 14:19 BST+7 days · was 31 Jul 2025, 14:00 BST
- Tender notice published6 Jun 2025, 16:48 BSTUK4
Published amendments (2)
Extension of the Tender Submission Deadline. Deadline is now 07/08/2025
Extension of the Tender Submission Deadline. Deadline is now 07/08/2025
Routine re-releases (4)
- 2025-06: 1 release · 6 Jun 2025
Contracting authority & participating public bodies
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Conflict of interest declarationNot published
Notices published for this procedure
- Procurement termination notice Procurement termination notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender