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AwardedFind a Tender · award

Professional Services for supporting Microsoft Technologies

Buyer: Norfolk County Council →

BuyerNorfolk County Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published13 Apr 2023

What is being bought

Norfolk County Council retendered the council’s existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.

Delivery location

UKH15

Categories

Systems and technical consultancy services 72220000System and support services 72250000System and support services 72250000

Lot details

Lot 1

Norfolk County Council has retendered its existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:• Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.• Reduce of resolution time for incidents and problems related to Microsoft technologies.• Reduce the number of incidents and problems related to Microsoft technologies.The contract has been let for 12 months and may be extended in further 12 month periods for up to an additional 36 months.

Statuscancelled

Award criteria
Quality — 50
price — 50

What is included

ItemCategoryQuantity
1System and support services, Systems and technical consultancy servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is Systems and technical consultancy services (72220000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer35.5 median · 5.5 average (2 of 3 with a bid count)2 average (2 of 3 with named award suppliers)Not published
Delivery region: UKH15441 median · 3.4 average (27 of 44 with a bid count)1 average (28 of 44 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Professional Services for Supporting Microsoft Technologies

Statusactive
Value£129,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03a457
Latest release ID010703-2023
Latest release timestampThu Apr 13 2023 15:09:20 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
13 Apr 2023award, contract010703-2023
10 Feb 2023tenderUpdate004112-2023
9 Feb 2023tender004031-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
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  "tag": [
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  ],
  "bids": {
    "statistics": [
      {
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      {
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        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 3,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 3,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-04-13T16:09:20+01:00",
  "ocid": "ocds-h6vhtk-03a457",
  "buyer": {
    "id": "GB-FTS-70243",
    "name": "Norfolk County Council"
  },
  "awards": [
    {
      "id": "010703-2023-NCCT42631-1",
      "title": "Professional Services for Supporting Microsoft Technologies",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-80204",
          "name": "Phoenix Software Ltd"
        }
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      "relatedLots": [
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  ],
  "tender": {
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        "hasOptions": false,
        "description": "Norfolk County Council has retendered its existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:•\tProvide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.•\tReduce of resolution time for incidents and problems related to Microsoft technologies.•\tReduce the number of incidents and problems related to Microsoft technologies.The contract has been let for 12 months and may be extended in further 12 month periods for up to an additional 36 months.",
        "awardCriteria": {
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    "items": [
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    "reviewDetails": "The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.",
    "classification": {
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    "procurementMethod": "open",
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    "procurementMethodDetails": "Open procedure"
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  "parties": [
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        "buyerProfile": "https://in-tendhost.co.uk/norfolkcc/aspx/Home",
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      "identifier": {
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      "contactPoint": {
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    },
    {
      "id": "GB-FTS-80204",
      "name": "Phoenix Software Ltd",
      "roles": [
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      ],
      "address": {
        "region": "UKE2",
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        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02548628",
        "legalName": "Phoenix Software Ltd"
      }
    },
    {
      "id": "GB-FTS-15694",
      "name": "nplaw",
      "roles": [
        "reviewBody"
      ],
      "address": {
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    }
  ],
  "description": "The value of the contract above is the potential full life term value of the agreement.",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
13 Apr 2023 · 010703-2023 · award, contract
{
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        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 3,
        "measure": "foreignBidsFromNonEU",
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      },
      {
        "id": "5",
        "value": 3,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
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  "awards": [
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        "awardCriteria": {
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    "reviewDetails": "The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.",
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    {
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10 Feb 2023 · 004112-2023 · tenderUpdate
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9 Feb 2023 · 004031-2023 · tender
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        "streetAddress": "County Hall, Martineau lane"
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        "countryName": "Afghanistan"
      },
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    }
  ],
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  "description": "This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.",
  "initiationType": "tender"
}