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AwardedFind a Tender · award

Procare Care Management System Support and Maintenance

Buyer: South Eastern Health & Social Care Trust →

BuyerSouth Eastern Health & Social Care Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published11 Mar 2026

What is being bought

The Trust intends to award a contract for annual support and maintenance of the Procare Care Management System, used historically for recording domiciliary care activity and generating statutory and provider payment reports. Read?only access remains required until a regional archive solution becomes available.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeconcession
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

1

Statuspending
Value£65,000
Contract periodFrom 1 Apr 2026 to 31 Mar 2029

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06677b
Latest release ID021964-2026
Latest release timestampWed Mar 11 2026 16:21:48 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
11 Mar 2026award, contract021964-2026
11 Mar 2026award, contract021894-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "021964-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-11T16:21:48Z",
  "ocid": "ocds-h6vhtk-06677b",
  "buyer": {
    "id": "GB-PPON-PLGY-6381-WWWR",
    "name": "South Eastern Health & Social Care Trust"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-03-11T00:00:00Z",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKN",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72261000",
              "scheme": "CPV",
              "description": "Software support services"
            }
          ]
        }
      ],
      "value": {
        "amount": 65000,
        "currency": "GBP",
        "amountGross": 78000
      },
      "status": "pending",
      "documents": [
        {
          "id": "021964-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/021964-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-03-11T16:21:48Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-01587537",
          "name": "ZELLIS UK LIMITED"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-03-26T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-03-23T23:59:59+00:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06677b",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Procare Care Management System Support and Maintenance",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Trust intends to award a contract for annual support and maintenance of the Procare\nCare Management System, used historically for recording domiciliary care activity and\ngenerating statutory and provider payment reports. Read?only access remains required\nuntil a regional archive solution becomes available.",
    "specialRegime": [
      "concession"
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award"
  },
  "parties": [
    {
      "id": "GB-PPON-PLGY-6381-WWWR",
      "name": "South Eastern Health & Social Care Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN0E",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT16 1RH",
        "countryName": "United Kingdom",
        "streetAddress": "Trust Headquarters, Ulster Hospital, Upper Newtownards Rd"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLGY-6381-WWWR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "lynn.brown@setrust.hscni.net"
      }
    },
    {
      "id": "GB-COH-01587537",
      "name": "ZELLIS UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS32 4UF",
        "countryName": "United Kingdom",
        "streetAddress": "740 Waterside Drive Aztec West"
      },
      "details": {
        "url": "http://www.zellis.com",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "01587537",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidsupport@zellis.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PQHG-5162-TXDV",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
11 Mar 2026 · 021964-2026 · award, contract
{
  "id": "021964-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-11T16:21:48Z",
  "ocid": "ocds-h6vhtk-06677b",
  "buyer": {
    "id": "GB-PPON-PLGY-6381-WWWR",
    "name": "South Eastern Health & Social Care Trust"
  },
  "awards": [
    {
      "id": "1",
      "date": "2026-03-11T00:00:00Z",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKN",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72261000",
              "scheme": "CPV",
              "description": "Software support services"
            }
          ]
        }
      ],
      "value": {
        "amount": 65000,
        "currency": "GBP",
        "amountGross": 78000
      },
      "status": "pending",
      "documents": [
        {
          "id": "021964-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/021964-2026",
          "format": "text/html",
          "noticeType": "UK6",
          "description": "Contract award notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-03-11T16:21:48Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-01587537",
          "name": "ZELLIS UK LIMITED"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-03-26T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "standstillPeriod": {
        "endDate": "2026-03-23T23:59:59+00:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06677b",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Procare Care Management System Support and Maintenance",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Trust intends to award a contract for annual support and maintenance of the Procare\nCare Management System, used historically for recording domiciliary care activity and\ngenerating statutory and provider payment reports. Read?only access remains required\nuntil a regional archive solution becomes available.",
    "specialRegime": [
      "concession"
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award"
  },
  "parties": [
    {
      "id": "GB-PPON-PLGY-6381-WWWR",
      "name": "South Eastern Health & Social Care Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN0E",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT16 1RH",
        "countryName": "United Kingdom",
        "streetAddress": "Trust Headquarters, Ulster Hospital, Upper Newtownards Rd"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLGY-6381-WWWR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "lynn.brown@setrust.hscni.net"
      }
    },
    {
      "id": "GB-COH-01587537",
      "name": "ZELLIS UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS32 4UF",
        "countryName": "United Kingdom",
        "streetAddress": "740 Waterside Drive Aztec West"
      },
      "details": {
        "url": "http://www.zellis.com",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "01587537",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidsupport@zellis.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PQHG-5162-TXDV",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
11 Mar 2026 · 021894-2026 · award, contract
{
  "id": "021894-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-11T15:29:44Z",
  "ocid": "ocds-h6vhtk-06677b",
  "buyer": {
    "id": "GB-PPON-PLGY-6381-WWWR",
    "name": "South Eastern Health & Social Care Trust"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKN",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72261000",
              "scheme": "CPV",
              "description": "Software support services"
            }
          ]
        }
      ],
      "value": {
        "amount": 65000,
        "currency": "GBP",
        "amountGross": 78000
      },
      "status": "pending",
      "documents": [
        {
          "id": "021894-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/021894-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-03-11T15:29:44Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-01587537",
          "name": "ZELLIS UK LIMITED"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-03-23T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2029-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06677b",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Procare Care Management System Support and Maintenance",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Trust intends to award a contract for annual support and maintenance of the Procare Care Management System, used historically for recording domiciliary care activity and generating statutory and provider payment reports. Read‑only access remains required until a regional archive solution becomes available.",
    "specialRegime": [
      "concession"
    ],
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Due to exclusive intellectual property and licensing rights, only Zellis Holding Ltd can lawfully and technically provide support for the Procare Care Management System. The supplier holds full proprietary rights, access to source code, maintenance tools and update mechanisms. No alternative supplier can provide the required support without breaching licensing or compromising data integrity.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PLGY-6381-WWWR",
      "name": "South Eastern Health & Social Care Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN0E",
        "country": "GB",
        "locality": "Belfast",
        "postalCode": "BT16 1RH",
        "countryName": "United Kingdom",
        "streetAddress": "Trust Headquarters, Ulster Hospital, Upper Newtownards Rd"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-NIR",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Northern Irish devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PLGY-6381-WWWR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@setrust.hscni.net"
      }
    },
    {
      "id": "GB-COH-01587537",
      "name": "ZELLIS UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS32 4UF",
        "countryName": "United Kingdom",
        "streetAddress": "740 Waterside Drive Aztec West"
      },
      "details": {
        "url": "http://www.zellis.com",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "01587537",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidsupport@zellis.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PQHG-5162-TXDV",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}