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Official procurement procedure
Prisoner Telephony Services – Bridging Agreement
No classification published
Location not published
Published value
£94,620,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Ministry of Justice: "Prisoner Telephony Services – Bridging Agreement". Published status: complete. Published value: £94,620,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Ministry of Justice | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £94,620,000 |
Bidder Intelligence · Authority Profile: Ministry of Justice
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Ministry of Justice. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
5Bids / Report
Supplier ConcentrationHigh Concentration
Solirius Reply LtdTop vendor: 53.1% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 225 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| Solirius Reply Ltd | 1 win | £250,000 |
| Girbau UK | 1 win | £221,250 |
Procedure terms
Contracting AuthorityMinistry of Justice | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published2 Mar 2026, 17:12 GMT | Last source update2 Mar 2026, 17:12 GMT | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-066032 | ||
What is being bought
This direct award procurement is a concession contract to continue the existing prisoner telephony service for the prisons in England and Wales which are run by HM Prison and Probation Service.
What changed
From the official release history
- tender value changed
2 Mar 2026, 17:12 GMT - Status changed to complete
2 Mar 2026, 17:12 GMT - Official notice release published
2 Mar 2026, 17:12 GMT - Published value updated to £94,620,000
2 Mar 2026, 17:00 GMT - Status changed to planned
2 Mar 2026, 17:00 GMT - Official notice release published
2 Mar 2026, 17:00 GMT - Buyer information updated
2 Mar 2026, 17:00 GMT
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
2 Mar 2026, 17:12 GMT - Award pending
Not published · £94,620,000
Commercial outcome and competition
Awards BRITISH TELECOMMUNICATIONS LIMITED £94,620,000 · Not published · pending |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Ministry of Justice
Contracting authority GB-PPON-PDNN-2773-HVYNAward and contract changes
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleThe prisoner telephony service (PTS) is currently provided by British Telecommunications plc (BT) in the prisons in England and Wales which are run by HM Prison and Probation Service and has been for several years. The ability for prisoners to maintain relationships with family and friends is critical as it contributes to prisoners’ wellbeing, order and discipline, rehabilitation, and a reduction in the likelihood of reoffending. The main communication channel in use currently is voice calls. Voice calls are provided by the PTS. PTS is a critical service which allows prisoners to make phone calls to approved contact numbers using a unique Personal Identification Number (PIN). The PTS includes the use of in-cell phones, wing phones, mobile PIN phones and staff to cell phones.
The proposed direct award, known as the Bridging Agreement, is being entered into in 2026 and will bridge the period for which the PTS is required, which is between 1 June 2027 (the current contract expires on 31 May 2027) up to 30 November 2031. This is the period required to enable governing, procuring, mobilising, testing and transitioning to the replacement next generation communications service called the Prisoner Integrated Communications Service (PICS). Under the Bridging Agreement, BT will continue to provide the PTS on substantially the same terms as the current PTS contract together with exit services to transition to PICS. PTS is procured as a concession contract as it is predominately funded from the income generated by prisoners who purchase phone credit from BT.
The Bridging Agreement will be drafted as an extension/contract change notice to the current PTS contract.
The contracting authority (MOJ) is relying on the single supplier direct award justifications under section 41 and schedule 5 paragraphs 5 and/or 6 of the Procurement Act 2023 in the alternative:
paragraph 5 (a)due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works.
and in the alternative:
paragraph 6 (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works.
The explanations for why the justifications apply are as follows.
Intellectual property rights - paragraph 5.
This justification applies because due to the intellectual property clauses in the current PTS contract and the Bridging Agreement only BT has the intellectual property rights needed to be able to provide the services.
No reasonable alternatives
In the absence of the intellectual property rights that would be needed for an alternative supplier to be able to provide the services, the only reasonable potential alternative would be for MOJ to procure another supplier/s to develop a replacement solution that meets MOJ’s requirements – whether building from scratch or configuring a Commercial Off The Shelf (COTS) solution. Any replacement supplier/s would then need time for mobilising, testing and transitioning to that replacement solution after it had been appropriately governed and procured by MOJ. There is not sufficient time to do all these activities which would be necessary to transition to a replacement solution by the date the services are required, which is 1 June 2027. This is evidenced by the number of years it is taking to replace the PTS and transition to the next generation replacement service, PICS. PICS is being designed for use in the prisons in England and Wales which are run by HM Prisons and Probation Service and will be rolled out incrementally over time to eventually end use of the PTS service. MOJ is approximately two years into the PICS project. The direct award for the Bridging Agreement is for the period required to facilitate MOJ procuring, governing, testing, mobilising and transitioning from PTS to PICS.
Therefore, there are no reasonable alternatives.
The second justification is absence of competition for technical reasons - paragraph 6
There is an absence of competition for technical reasons which are based on the same arguments as for the intellectual property rights justification under paragraph 5, which are stated above. The PTS is bespoke and an alternative supplier would not be able to walk in and take over the services on the date from which they are required due to the intellectual property rights of BT. Instead, there would have to be an appropriately governed procurement/s and then the selected supplier/s would have to mobilise, test and then transition to that service and as stated in the justification under paragraph 5 above, this is not possible to do by the time the services are required on 1 June 2027.
No reasonable alternatives
The same justifications, stated above, for why there are no reasonable alternatives for paragraph 5 intellectual property rights, apply to the justification for paragraph 6. Therefore, there are no reasonable alternatives.
For background information, MOJ has conducted several forms of preliminary market engagement for PICS to replace the Bridging Agreement. Following that market engagement, MOJ has been developing plans for the future. MOJ intends to provide details of its procurement plans for PICS via pipeline notice(s) and further market engagement as the PICS project progresses through MOJ’s governance. The procurement for the first PICS contract is estimated to commence in 2027.
To obtain information from the preliminary market engagement which has occurred already and to register for updates for PICS, please contact vvn.cmo@justice.gov.uk |