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AwardedFind a Tender · award

Prisoner Payphone Service

Buyer: Ministry of Justice →

BuyerMinistry of Justice
StatusAwarded
DeadlineNot published
Value£116,900,000
Published2 Sept 2022

What is being bought

This is a concession contract between the Secretary of State for Justice (MoJ) and British Telecommunications plc (BT), dated 30 August 2022, for the provision of telephone services to prisoners in prisons operated by MoJ through its executive agency, HM Prison and Probation Service (the Extension). The Extension updates, on similar terms, an existing contract procured under the Public Contracts Regulations 1993 (the Contract). The Extension will expire on 31 May 2026, with a further optional 12-month period during which BT will provide exit assistance. This is the minimum required duration to facilitate MOJ going to market for the procurement of, and smooth transition to, a next generation service solution. Under the Extension BT will provide substantially the same services on substantially the same terms as the Contract with additional investment from BT to provide necessary service improvements as described in section II.2.4.

Delivery location

UK

Categories

Mobile-telephone services 64212000Short Message Service (SMS) services 64212100Pay phone provider services 64212800Pre-paid phone card provider services 64212900IP telephone services 64215000Telecommunications services 64200000

Lot details

Lot 1

The Extension facilitates the procurement of, and smooth transition to, a next generation prison telephone service solution, as well as providing for necessary service improvements. Provisions are included in the Extension around intellectual property, exit planning and asset transfer. During the term of the Extension, BT will complete the installation of an internet protocol-based service in all HMPPS prisons. This will replace the current ISDN-based service, which will become unavailable in 2025. BT will also make investments to improve the service provided to MoJ and prisoners, to better align the services with current technologies available to members of the public. The Extension also introduces some amendments to ensure greater consistency with current Government commercial and procurement policies (e.g., freedom of information and transparency, compliance with tax obligations and modernised security requirements). The Extension is permitted by virtue of the concession contract award procedure or the negotiated procedure (as applicable) without the publication of a concession or contract notice, as applicable, because the services can only be provided by BT. This is because competition is absent for technical reasons and/or the protection of exclusive rights, no reasonable alternative or substitute exists, and MoJ has not artificially narrowed the scope of the procedure, as more fully described in section IV.1.1 below. Alternatively, MoJ considers that neither the Concession Contracts Regulations 2016 nor the Public Contracts Regulations 2015 apply to the Contract, the Extension is an amendment to the Contract, and MoJ has published this notice voluntarily in the interests of maximum transparency. Alternatively, the Extension is a modification of the Contract and the modifications provided for by the Extension are not substantial and therefore permitted because: (1) the modified Contract will be substantially of the same character as the Contract when it was originally let. BT will continue to provide telephone services to prisoners on a concession basis and will not provide additional services unrelated to telephony. BT will continue to provide telephone services to prisoners in each case subject to meeting MoJ's security requirements to prevent misuse; (2) the modified Contract will require BT to make additional investment, change the contract management mechanisms, clarify the position concerning intellectual property rights, and make better provision for the transition of service from BT to any replacement supplier(s). The conditions would not - had they been part of the original contract award procedure - have attracted additional participants to the award procedure, seen the selection of different applicants to participate in the procurement, or seen the award of the Contract to a different organisation; (3) the terms of the Extension require BT to make investment in the system used to provide the services within prisons; (4) the extension does not extend the scope of the Contract, in that it continues to relate only to prisons operated by HMPPS. The duration of the proposed extension is up to 31 May 2026 (with an additional optional 12 month exit period) . This is not a considerable extension of scope compared to the duration of the Contract provided for in the original Contract, and/or compared to the existing duration of the Contract. The value of the Extension in section V.2.4 is an estimate of the total amount that prisoners will pay to BT under the Extension and does not represent any sums that MoJ will pay to BT. The amount that BT will receive under the Extension depends on prisoner use of the system, which has significant uncertainties. The value in section IV.2.4 represents an estimate based on certain usage scenarios.

Statuscancelled
Contract periodFrom 1 Sept 2022 to 31 May 2027

Award criteria
The Extension is permitted by virtue of the concession contract award procedure or the negotiated procedure (as applicable) without the publication of a concession or contract notice, as applicable, because the services can only be provided by BT. This is because competition is absent for technical reasons and/or the protection of exclusive rights, no reasonable alternative or substitute exists, and MoJ has not artificially narrowed the scope of the procedure, as more fully described in section IV.1.1 below.

What is included

ItemCategoryQuantity
1Mobile-telephone services, Short Message Service (SMS) services, Pay phone provider services, Pre-paid phone card provider services, IP telephone servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 64. The category anchor is Mobile-telephone services (64212000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 641,3393 median · 18.9 average (415 of 1,339 with a bid count)2.3 average (500 of 1,339 with named award suppliers)Not published
Same buyer10Not published1 average (1 of 10 with named award suppliers)Not published
Delivery region: UK4553 median · 37.7 average (136 of 455 with a bid count)3.8 average (172 of 455 with named award suppliers)Not published
Similar published value (0.5×–2×)343 median · 3 average (1 of 34 with a bid count)1 average (1 of 34 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Prisoner Payphone Service

Statusactive
Value£116,900,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-036527
Latest release ID024585-2022
Latest release timestampFri Sep 02 2022 09:25:55 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0023
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£116,900,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
2 Sept 2022award, contract024585-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "024585-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
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        "measure": "bids",
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      }
    ]
  },
  "date": "2022-09-02T10:25:55+01:00",
  "ocid": "ocds-h6vhtk-036527",
  "buyer": {
    "id": "GB-FTS-6365",
    "name": "Ministry of Justice"
  },
  "awards": [
    {
      "id": "024585-2022-1",
      "title": "Prisoner Payphone Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-62788",
          "name": "British Telecommunications plc"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "con_13325",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "description": "The Extension facilitates the procurement of, and smooth transition to, a next generation prison telephone service solution, as well as providing for necessary service improvements. Provisions are included in the Extension around intellectual property, exit planning and asset transfer. During the term of the Extension, BT will complete the installation of an internet protocol-based service in all HMPPS prisons. This will replace the current ISDN-based service, which will become unavailable in 2025. BT will also make investments to improve the service provided to MoJ and prisoners, to better align the services with current technologies available to members of the public.\nThe Extension also introduces some amendments to ensure greater consistency with current Government commercial and procurement policies (e.g., freedom of information and transparency, compliance with tax obligations and modernised security requirements).\nThe Extension is permitted by virtue of the concession contract award procedure or the negotiated procedure (as applicable) without the publication of a concession or contract notice, as applicable, because the services can only be provided by BT.  This is because competition is absent for technical reasons and/or the protection of exclusive rights, no reasonable alternative or substitute exists, and MoJ has not artificially narrowed the scope of the procedure, as more fully described in section IV.1.1 below.\nAlternatively, MoJ considers that neither the Concession Contracts Regulations 2016 nor the Public Contracts Regulations 2015 apply to the Contract, the Extension is an amendment to the Contract, and MoJ has published this notice voluntarily in the interests of maximum transparency.  \nAlternatively, the Extension is a modification of the Contract and the modifications provided for by the Extension are not substantial and therefore permitted because:\n(1) the modified Contract will be substantially of the same character as the Contract when it was originally let. BT will continue to provide telephone services to prisoners on a concession basis and will not provide additional services unrelated to telephony. BT will continue to provide telephone services to prisoners in each case subject to meeting MoJ's security requirements to prevent misuse;\n(2) the modified Contract will require BT to make additional investment, change the contract management mechanisms, clarify the position concerning intellectual property rights, and make better provision for the transition of service from BT to any replacement supplier(s). The conditions would not - had they been part of the original contract award procedure - have attracted additional participants to the award procedure, seen the selection of different applicants to participate in the procurement, or seen the award of the Contract to a different organisation;\n(3) the terms of the Extension require BT to make investment in the system used to provide the services within prisons;\n(4) the extension does not extend the scope of the Contract, in that it continues to relate only to prisons operated by HMPPS. The duration of the proposed extension is up to 31 May 2026 (with an additional optional 12 month exit period) . This is not a considerable extension of scope compared to the duration of the Contract provided for in the original Contract, and/or compared to the existing duration of the Contract.\nThe value of the Extension in section V.2.4 is an estimate of the total amount that prisoners will pay to BT under the Extension and does not represent any sums that MoJ will pay to BT. The amount that BT will receive under the Extension depends on prisoner use of the system, which has significant uncertainties. The value in section IV.2.4 represents an estimate based on certain usage scenarios.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "The Extension is permitted by virtue of the concession contract award procedure or the negotiated procedure (as applicable) without the publication of a concession or contract notice, as applicable, because the services can only be provided by BT. This is because competition is absent for technical reasons and/or the protection of exclusive rights, no reasonable alternative or substitute exists, and MoJ has not artificially narrowed the scope of the procedure, as more fully described in section IV.1.1 below."
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2027-05-31T23:59:59+01:00",
          "startDate": "2022-09-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
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        "deliveryAddresses": [
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          {
            "id": "64212000",
            "scheme": "CPV",
            "description": "Mobile-telephone services"
          },
          {
            "id": "64212100",
            "scheme": "CPV",
            "description": "Short Message Service (SMS) services"
          },
          {
            "id": "64212800",
            "scheme": "CPV",
            "description": "Pay phone provider services"
          },
          {
            "id": "64212900",
            "scheme": "CPV",
            "description": "Pre-paid phone card provider services"
          },
          {
            "id": "64215000",
            "scheme": "CPV",
            "description": "IP telephone services"
          }
        ]
      }
    ],
    "title": "Prisoner Payphone Service",
    "value": {
      "amount": 116900000,
      "currency": "GBP"
    },
    "status": "complete",
    "legalBasis": {
      "id": "32014L0023",
      "scheme": "CELEX"
    },
    "description": "This is a concession contract between the Secretary of State for Justice (MoJ) and British Telecommunications plc (BT), dated 30 August 2022, for the provision of telephone services to prisoners in prisons operated by MoJ through its executive agency, HM Prison and Probation Service (the Extension). The Extension updates, on similar terms, an existing contract procured under the Public Contracts Regulations 1993 (the Contract). The Extension will expire on 31 May 2026, with a further optional 12-month period during which BT will provide exit assistance. This is the minimum required duration  to facilitate MOJ going to market for the procurement of, and smooth transition to, a next generation service solution.  Under the Extension BT will provide substantially the same services on substantially the same terms as the Contract with additional investment from BT to provide necessary service improvements as described in section II.2.4.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition"
  },
  "parties": [
    {
      "id": "GB-FTS-6365",
      "name": "Ministry of Justice",
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      "address": {
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        "postalCode": "SW1H 9AJ",
        "countryName": "United Kingdom",
        "streetAddress": "102 Petty France"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-justice",
        "classifications": [
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            "id": "03",
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      },
      "identifier": {
        "legalName": "Ministry of Justice"
      },
      "contactPoint": {
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    },
    {
      "id": "GB-FTS-62788",
      "name": "British Telecommunications plc",
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      "address": {
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        "postalCode": "E1 8EE",
        "countryName": "United Kingdom",
        "streetAddress": "One Braham, 1 Braham Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01800000",
        "legalName": "British Telecommunications plc"
      }
    },
    {
      "id": "GB-FTS-62789",
      "name": "Ministry of Justice Commercial & Contract Management Directorate Compliance Team",
      "roles": [
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      ],
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        "postalCode": "SW1H 9AJ",
        "countryName": "United Kingdom",
        "streetAddress": "102 Petty France"
      },
      "identifier": {
        "legalName": "Ministry of Justice Commercial & Contract Management Directorate Compliance Team"
      },
      "contactPoint": {
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  ],
  "language": "en",
  "contracts": [
    {
      "id": "024585-2022-1",
      "title": "Prisoner Payphone Service",
      "value": {
        "amount": 116900000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "024585-2022-1",
      "dateSigned": "2022-08-30T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
2 Sept 2022 · 024585-2022 · award, contract
{
  "id": "024585-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
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  "ocid": "ocds-h6vhtk-036527",
  "buyer": {
    "id": "GB-FTS-6365",
    "name": "Ministry of Justice"
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  "awards": [
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      "title": "Prisoner Payphone Service",
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          "name": "British Telecommunications plc"
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      "relatedLots": [
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  "tender": {
    "id": "con_13325",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "description": "The Extension facilitates the procurement of, and smooth transition to, a next generation prison telephone service solution, as well as providing for necessary service improvements. Provisions are included in the Extension around intellectual property, exit planning and asset transfer. During the term of the Extension, BT will complete the installation of an internet protocol-based service in all HMPPS prisons. This will replace the current ISDN-based service, which will become unavailable in 2025. BT will also make investments to improve the service provided to MoJ and prisoners, to better align the services with current technologies available to members of the public.\nThe Extension also introduces some amendments to ensure greater consistency with current Government commercial and procurement policies (e.g., freedom of information and transparency, compliance with tax obligations and modernised security requirements).\nThe Extension is permitted by virtue of the concession contract award procedure or the negotiated procedure (as applicable) without the publication of a concession or contract notice, as applicable, because the services can only be provided by BT.  This is because competition is absent for technical reasons and/or the protection of exclusive rights, no reasonable alternative or substitute exists, and MoJ has not artificially narrowed the scope of the procedure, as more fully described in section IV.1.1 below.\nAlternatively, MoJ considers that neither the Concession Contracts Regulations 2016 nor the Public Contracts Regulations 2015 apply to the Contract, the Extension is an amendment to the Contract, and MoJ has published this notice voluntarily in the interests of maximum transparency.  \nAlternatively, the Extension is a modification of the Contract and the modifications provided for by the Extension are not substantial and therefore permitted because:\n(1) the modified Contract will be substantially of the same character as the Contract when it was originally let. BT will continue to provide telephone services to prisoners on a concession basis and will not provide additional services unrelated to telephony. BT will continue to provide telephone services to prisoners in each case subject to meeting MoJ's security requirements to prevent misuse;\n(2) the modified Contract will require BT to make additional investment, change the contract management mechanisms, clarify the position concerning intellectual property rights, and make better provision for the transition of service from BT to any replacement supplier(s). The conditions would not - had they been part of the original contract award procedure - have attracted additional participants to the award procedure, seen the selection of different applicants to participate in the procurement, or seen the award of the Contract to a different organisation;\n(3) the terms of the Extension require BT to make investment in the system used to provide the services within prisons;\n(4) the extension does not extend the scope of the Contract, in that it continues to relate only to prisons operated by HMPPS. The duration of the proposed extension is up to 31 May 2026 (with an additional optional 12 month exit period) . This is not a considerable extension of scope compared to the duration of the Contract provided for in the original Contract, and/or compared to the existing duration of the Contract.\nThe value of the Extension in section V.2.4 is an estimate of the total amount that prisoners will pay to BT under the Extension and does not represent any sums that MoJ will pay to BT. The amount that BT will receive under the Extension depends on prisoner use of the system, which has significant uncertainties. The value in section IV.2.4 represents an estimate based on certain usage scenarios.",
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          {
            "id": "64212800",
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            "description": "Pay phone provider services"
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          {
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      "status": "active",
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      "dateSigned": "2022-08-30T00:00:00+01:00"
    }
  ],
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}