Find a TenderAwarded
Published 24 Jun 2025, 18:04 BST

Official UK procurement notice

Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Inclusion Health Hub in Norwich

Official notice

Authority: NHS Norfolk and Waveney Integrated Care Board (Central government)·Consortium: 2 public authorities

3 lotsServicesOpen procedure
Published estimate£4,270,825total for 3 lots · 1 value update
Submissions closed 12 Sept 2025awarded 18 Dec 2025
Awarded to Chilvers & McCrea Limited (Operose Health), One Medicare t/a OnePrimaryCare LLP3 awards
Contract term Varies by lotfirst lot 14 yrs from 1 Apr 2026 · see each lot

What is being bought3 lots · detail below

Published requirement description

NHS Norfolk & Suffolk Integrated Care Board are abandoning this Provider Selection Regime (PSR) process and contracts have not been awarded for the following services:<br/><br/>

  • Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surgery and Old Palace Medical practice)<br/><br/>
  • Lot 2 - Alternative Provider Medical Services under an APMS contract at the Walk-in-Centre in Norwich <br/><br/>
  • Lot 3 -Alternative Provider Medical Services under an APMS contract at the Inclusion Health Hub in Norwich<br/><br/>Please note the Contracting Authority is listed according to previous ICB structures. NHS Norfolk & Waveney Integrated Care Board now form part of Norfolk & Suffolk Integrated Care Board.

CPV: General-practitioner services

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£13,460,685 together) · evaluation weights differ by lot
Lot #1C. Lot 1 Specific Questions - Norwich Health CentreAwarded 14 yrsPublished value£1,973,360

NHS Norfolk & Waveney Integrated Care Board intends to award a General Medical Services (GMS) contract to Chilvers & McCrea Limited for the provision of primary medical services and other services at Norwich Health Centre in Norwich and branch surgeries in Beechcroft and Old Palace Road following a robust Competitive Process.<br/><br/>This will be a General Medical Services (GMS) contract held in perpetuity and the service commencement date is Wednesday 1st April 2026.<br/><br/>The annual contract value will be £1,973,360 <br/><br/>This is an existing service and has been awarded to a new provider.<br/><br/>Please note in terms of the awarded contract value advertised, this is a General Medical Services (GMS) contract held in perpetuity so the figure of £1,973,360 is based on the per annum amount.

Contract period: 1 Apr 2026 – 1 Apr 2040 (14 yrs)
Delivery: East of England · Refer to Section: II.2.14.1 Additional information
Variant bids: not allowed
Lot #2D. Lot 2 Specific Questions - Walk-in-CentreAwarded 5 yrsPublished value£9,221,165

NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to Chilvers & McCrea Limited for the provision of primary medical services at the Walk-in-Centre in Norwich following a robust Competitive Process.<br/><br/>The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.<br/><br/>The annual contract value will be £1,844,233 <br/><br/>This is an existing service and has been awarded to a new provider.

Contract period: 1 Apr 2026 – 31 Mar 2031 (5 yrs)
Delivery: East of England · Norwich Walk in Centre, Rouen House, Rouen Road, Norwich, NR1 1RB
Extensions: The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.Variant bids: not allowed
Lot #3E. Lot 3 Specific Questions - Inclusion Health HubAwarded 5 yrsPublished value£2,266,160

NHS Norfolk & Waveney Integrated Care Board intends to award a Alternative Provider Medical Services (APMS) contract to OneMedicare T/A One Primary Care LLP for the provision of primary medical services at the Inclusion Health Hub in Norwich following a robust Competitive Process.<br/><br/>The service commencement date is Wednesday 1st April 2026 and the contract will be for a duration of 3 years with the option to extend for up to a further 2 years until 31 March 2031.<br/><br/>The annual contract value will be £453,232 <br/><br/>This is an existing service and has been awarded to a new provider.

Contract period: 1 Apr 2026 – 31 Mar 2031 (5 yrs)
Delivery: East of England · Under 1 Roof, Westwick Street, Norwich, NR2 4SZ
Extensions: The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored

Lots publish different evaluation splits; there is no single procedure weighting.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
24 Jun 2025, 18:04 BST
Last source update
6 Aug 2026, 09:44 BST
Award evaluation window
12 Sept 2025 – …
Authority reference
AG25501
FTS notice number
2026/S 000-074497
Classification (CPV)
General-practitioner services
Delivery area
East of England (UKH15)
Official registry OCID
ocds-h6vhtk-0552e6 Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by Midnight on 8th January 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.<br/><br/>Written representations need to be sent via the Atamis e-tendering portal, Project Reference: C375914: COMPETITIVE: Norwich Health Centre, Walk-in-Centre & Inclusion Health Hub.<br/><br/>The evaluation panel completed individual evaluations for assigned questions and took part in moderation to agree and finalise scores and rationales. The panel comprised:<br/><br/>• Norfolk and Waveney Integrated Care Board: Deputy medical director and representatives from Primary Care Commissioning team, Norwich Place team, Nursing & Quality team, Finance team, Estates team, Workforce, Health inequalities team, Meds management and digital team ; and <br/>• A senior clinician from a neighbouring Integrated Care Board.<br/><br/>The award decision makers: Primary Care Commissioning Committee.<br/><br/>At the outset of the process, two individuals declared potential conflicts, having both worked for the incumbent provider in the past, these two individuals took no further part in the procurement.<br/><br/>A further five individuals declared potential conflicts, of these four were deemed not relevant as the organisations involved did not bid for the tender opportunity and the fifth one was deemed safe to carry on following guidance from N&W ICB Corporate Governance team.<br/><br/>The Basic Selection Criteria Questions were Pass/Fail and the weightings for the Key Criteria Questions were as follows and were scored on a 0-5 scoring mechanism;<br/><br/>Key Criteria 1: Quality and Innovation 30.00%<br/>Key Criteria 2: Value: 20.00% (Plus 1 Pass/Fail Question)<br/>Key Criteria 3: Integration, Collaboration and Services Sustainability: 20.00%<br/>Key Criteria 4: Improving Access, Reducing Health Inequalities and Facilitating Choice: 20.00%<br/>Key Criteria 5: Social Value: 10.00%<br/><br/>The preferred Providers were awarded the contract based on the highest overall weighted score for Key Criteria and meeting all of the Basic Selection Criteria.

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
12 Sept 2025, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
120 days from the deadline
Bids opened
12 Sept 2025, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

8 Aug 2025 → 6 Aug 2026 · 5 dates
  1. Next notice expected
    8 Aug 2025, 00:00 BST
  2. Submission deadline
    12 Sept 2025, 12:00 BST
  3. Bids opened
    12 Sept 2025, 12:00 BST
  4. Contract starts205 days ago
    1 Apr 2026, 00:00 BST
  5. Notice published77 days ago
    6 Aug 2026, 09:44 BST

Notice history

6 events · 5 releases on Find a Tender · since 12 Aug 2025
  1. Published value published: £4,270,825
    12 Aug 2025, 13:37 BST
  2. Status changed to active
    12 Aug 2025, 13:37 BST
  3. Procurement method changed
    12 Aug 2025, 13:37 BST
  4. Deadline published: 12 Sept 2025, 12:00 BST
    12 Aug 2025, 13:37 BST
  5. Status changed to complete
    23 Dec 2025, 15:37 GMT
  6. Buyer details updated
    6 Aug 2026, 09:44 BST
Published amendments (2 · 0 deadline changes)
WhenWhatBeforeAfterShift
—TextII.1.1.1Expressions of interest for the provision of Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Vulnerable Adult Service in Norwich.Expressions of interest for the provision of Primary Medical Services at Norwich Health Centre, Beechcroft and Old Palace surgeries, Walk-in-Centre and Inclusion Health Hub in Norwich.
—TextII.1.4.1NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU) on behalf of NHS Norfolk and Waveney Integrated Care Board (ICB) (The Commissioner) would like to notify the market of an opportunity to provide the following services;• Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surg…NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU) on behalf of NHS Norfolk and Waveney Integrated Care Board (ICB) (The Commissioner) would like to notify the market of an opportunity to provide the following services;• Lot 1 - General Medical Services under a GMS Contract at Norwich Health Centre (main practice site at Norwich Health Centre and branch sites at Beechcroft Surg…
—TextII.2.4.1NHS Norfolk and Waveney ICB are seeking to award an Alternative Provider Medical Services contract for the provision of primary medical services at the Vulnerable Adult Service in Norwich from 1st April 2026.The service tends to work with around 100 patients at any given time.The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.Estimated annual basel…NHS Norfolk and Waveney ICB are seeking to award an Alternative Provider Medical Services contract for the provision of primary medical services at the Inclusion Health Hub in Norwich from 1st April 2026.The service tends to work with around 100 patients at any given time.The contract will be for a duration of 3 years with the option to extend for up to a further 2 years.Estimated annual baseline …
—TextVI.3.0.1This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by provider…This is a Provider Selection Regime (PSR) notice that this provider selection process has been abandoned and contracts have not been awarded. This process has been abandoned under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply.

2 amendments published without a description.

Routine re-releases (5)
  • 2025-07: 1 release · 1 Jul 2025
  • 2025-06: 1 release · 24 Jun 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £4,270,8253 contracts exc. VAT
Bids received 15
Contracts signed 3latest 18 Dec 2025

Contracts

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · C. Lot 1 Specific Questions - Norwich Health Centre5bids———
2 · D. Lot 2 Specific Questions - Walk-in-Centre6bids———
3 · E. Lot 3 Specific Questions - Inclusion Health Hub4bids———

Contracting authority & participating public bodies

2 public bodies on the notice

NHS Norfolk & Waveney Integrated Care Board

Contracting authorityCentral Government County Hall, Martineau Ln, Norwich, East of England, NR1 2DHContact name, email

Consortium members and other public bodies

Dispute resolution & review bodies

Bidders & participating suppliers

2 commercial parties on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria