Pre-Market Engagement: Contact Centre and Telephony Solutions

CPV: Telecommunications services

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Services

Notice status

Past planning notice

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Competitive procedure

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

29 Apr 2022, 16:25 BST

Last source update

29 Apr 2022, 16:25 BST

FTS notice number

2022/S 000-011238

Classification (CPV)

Telecommunications services

Delivery area

UK

Official registry OCID

ocds-h6vhtk-033283 Find a Tender

Publisher note: We are in the process of identifying a valid procurement route and the potential future structure for the strategic development of Telephony within the NHS Business Services Authority. We will use this exercise to engage with the telephony supplier market and have included suppliers from the Crown Commercial Framework RM3808 Network Services 2.<br/>The current revenue budget is an estimated £1.7m annually. This is based on the existing Authority's technologies and cost model. However, as this is a new opportunity to the market, the Authority has an expectation to transform these services. With the transformation of the existing services, there is an expectation that efficiencies will be produced. The length of the contract is still to be decided and will be influenced by the results from the soft market engagement. This is provided for information only.<br/><br/>Suppliers are to be invited to attend a webinar. The webinar will provide details of our organisation and will supply more information about this tender opportunity. The date of the webinar is Wednesday 11 May at 1400. This will be followed by a Request for Information (RFI) process. Suppliers must register an interest to participate in the webinar and the RFI. <br/><br/>The webinar and the feedback from the RFI will allow you, as a supplier, the opportunity to provide an “art of the possible” concept for our corporate requirement.  The Authority would like to understand all current, emerging and potentially futureproof contact centre technologies and anticipate this will help to enhance our corporate capability. <br/><br/>The RFI will include a number of questions that suppliers who have expressed an interest can submit feedback and responses to these questions. All expressions of interest to attend the webinar must be submitted by Tuesday 10 May at 12 noon. This invitation to the webinar and the RFI will be arranged using the Health e-portal. Atamis and all interested suppliers should ensure they are registered by using this link: https://health-family.force.com/s/Welcome. To access the documentation suppliers must search opportunities using system reference C72500 Contact Centre & Telephony Market Engagement.<br/><br/><br/>This engagement exercise is mainly for information gathering, it does not guarantee any future work and all future business will be subject to procurement regulations. The market engagement processes described above does not form part of the formal procurement process. Participation in this event is voluntary, however the Authority wishes to encourage participation at this stage in order to ensure a well-informed project with transparent engagement rules. It is essential to register an interest in order to access the webinar and the RFI.

Submission deadline

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No document links were published on the notice.