Pre-Hospital Triage Services in Leicester, Leicestershire & Rutland - Pre-Procurement Engagement Exercise

The vision for Leicester, Leicestershire and Rutland (LLR) is to deliver an integrated, coherent, and accessible urgent care system, ensuring that people are supported to access the right service, at the right time, in the right place through improved navigation, triage, and coordination.

The proposed LLR Urgent Community SPoA will simplify access for health and care professionals, streamline referrals, and coordinate timely community responses for people with urgent but non-emergency needs. The overarching aim is to reduce avoidable conveyance and admissions to hospital, enabling more people to remain safely at home or in their usual place of residence, while promoting independence and self-care where appropriate.

The SPoA will:

• Provide effective triage and navigation: Clinical and non-clinical triage will ensure the right response is deployed at the right time, supporting early intervention and hospital avoidance.
• Redesign access pathways: Current multiple entry routes will be consolidated through the SPoA, simplifying access for referrers and improving consistency across the system.
• Be co-designed by partners: The model has been developed collaboratively with system partners and providers to reflect local operational realities and shared priorities.
• Deliver 24/7, 365-day coverage: The SPoA will operate continuously, with workforce models flexed in line with demand forecasting and capacity planning.
• Support all age groups: The service will provide access and triage for both adult and children's urgent care needs.
• Enable hospital avoidance: By coordinating rapid community-based interventions, the SPoA will reduce avoidable admissions and conveyances.
• Ensure equity of access: A consistent, inclusive offer across LLR will ensure all residents regardless of location, condition, or circumstance can access timely urgent care support.
• Embed digital integration: The SPoA will utilise shared IT systems and data interoperability to enable efficient triage, tracking, and communication across all services.