Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
{
"id": "022124-2026",
"tag": [
"awardUpdate",
"contractUpdate"
],
"date": "2026-03-12T09:07:46Z",
"ocid": "ocds-h6vhtk-066218",
"buyer": {
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions"
},
"awards": [
{
"id": "022124-2026-Project 24623 / Itt_21709-1",
"title": "Phase 2 Contact Centre Services",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "Project 24623 / Itt_21709",
"lots": [
{
"id": "1",
"description": "The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy resourcing up and down to meet citizen demand and respond to planned and unplanned changes in forecasts with change driven from a range of sources.<br/>These services are to be delivered through a hybrid solution comprising office and homeworking delivery managed by the Supplier, utilising the DWP contact centre telephony platform. The Supplier will adopt and implement new related optional and ancillary customer contact services for DWP as required and implement any required changes (e.g. working hour patterns) to the current services at pace.<br/>This contract has now been awarded following a Competitive procedure on Lot 1 of the CCS Outsourced Contact Centre and Business Services Framework Agreement - RM 6181.",
"contractPeriod": {
"endDate": "2026-03-12T23:59:59Z",
"startDate": "2022-12-19T00:00:00Z"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryLocation": {
"description": "Hybrid working"
},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"legalBasis": {
"id": "32014L0023",
"scheme": "CELEX"
},
"reviewDetails": "Voluntary 10 day standstill",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions",
"roles": [
"buyer",
"reviewBody",
"mediationBody",
"reviewContactPoint"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "SW1H 9NA",
"countryName": "United Kingdom",
"streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
},
"details": {
"url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
"buyerProfile": "https://www.gov.uk/government/organisations/department-for-work-pensions"
},
"identifier": {
"legalName": "Department for Work & Pensions"
},
"contactPoint": {
"name": "Bushra Hussain",
"email": "bushra.hussain1@dwp.gov.uk",
"telephone": "+44 7741608197"
}
},
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd",
"roles": [
"supplier"
],
"address": {
"region": "UKE",
"locality": "London",
"postalCode": "SW1H 0DB",
"countryName": "United Kingdom",
"streetAddress": "6th Floor, 50 Broadway,, London, ALTRO"
},
"details": {
"url": "http://www.g4s.com/",
"scale": "large"
},
"identifier": {
"id": "3333860",
"legalName": "G4S Facilities Management (UK) Ltd"
}
}
],
"language": "en",
"contracts": [
{
"id": "022124-2026-Project 24623 / Itt_21709-1",
"items": [
{
"id": "1",
"relatedLot": "1",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
"deliveryLocation": {
"description": "Hybrid working"
},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"value": {
"amount": 235100394,
"currency": "GBP"
},
"period": {
"endDate": "2028-03-12T23:59:59Z",
"startDate": "2026-03-13T00:00:00Z"
},
"status": "active",
"awardID": "022124-2026-Project 24623 / Itt_21709-1",
"amendments": [
{
"id": "2",
"rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Exercising right to invoke the contract extension",
"description": "To utilise the full 2 year contract extension option in one instance rather than 1 + 1 years"
}
],
"dateSigned": "2026-03-12T00:00:00Z"
}
],
"initiationType": "tender"
}Complete JSON history (3 releases)
12 Mar 2026 · 022124-2026 · awardUpdate, contractUpdate
{
"id": "022124-2026",
"tag": [
"awardUpdate",
"contractUpdate"
],
"date": "2026-03-12T09:07:46Z",
"ocid": "ocds-h6vhtk-066218",
"buyer": {
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions"
},
"awards": [
{
"id": "022124-2026-Project 24623 / Itt_21709-1",
"title": "Phase 2 Contact Centre Services",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "Project 24623 / Itt_21709",
"lots": [
{
"id": "1",
"description": "The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy resourcing up and down to meet citizen demand and respond to planned and unplanned changes in forecasts with change driven from a range of sources.<br/>These services are to be delivered through a hybrid solution comprising office and homeworking delivery managed by the Supplier, utilising the DWP contact centre telephony platform. The Supplier will adopt and implement new related optional and ancillary customer contact services for DWP as required and implement any required changes (e.g. working hour patterns) to the current services at pace.<br/>This contract has now been awarded following a Competitive procedure on Lot 1 of the CCS Outsourced Contact Centre and Business Services Framework Agreement - RM 6181.",
"contractPeriod": {
"endDate": "2026-03-12T23:59:59Z",
"startDate": "2022-12-19T00:00:00Z"
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryLocation": {
"description": "Hybrid working"
},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"legalBasis": {
"id": "32014L0023",
"scheme": "CELEX"
},
"reviewDetails": "Voluntary 10 day standstill",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions",
"roles": [
"buyer",
"reviewBody",
"mediationBody",
"reviewContactPoint"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "SW1H 9NA",
"countryName": "United Kingdom",
"streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
},
"details": {
"url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
"buyerProfile": "https://www.gov.uk/government/organisations/department-for-work-pensions"
},
"identifier": {
"legalName": "Department for Work & Pensions"
},
"contactPoint": {
"name": "Bushra Hussain",
"email": "bushra.hussain1@dwp.gov.uk",
"telephone": "+44 7741608197"
}
},
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd",
"roles": [
"supplier"
],
"address": {
"region": "UKE",
"locality": "London",
"postalCode": "SW1H 0DB",
"countryName": "United Kingdom",
"streetAddress": "6th Floor, 50 Broadway,, London, ALTRO"
},
"details": {
"url": "http://www.g4s.com/",
"scale": "large"
},
"identifier": {
"id": "3333860",
"legalName": "G4S Facilities Management (UK) Ltd"
}
}
],
"language": "en",
"contracts": [
{
"id": "022124-2026-Project 24623 / Itt_21709-1",
"items": [
{
"id": "1",
"relatedLot": "1",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
"deliveryLocation": {
"description": "Hybrid working"
},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"value": {
"amount": 235100394,
"currency": "GBP"
},
"period": {
"endDate": "2028-03-12T23:59:59Z",
"startDate": "2026-03-13T00:00:00Z"
},
"status": "active",
"awardID": "022124-2026-Project 24623 / Itt_21709-1",
"amendments": [
{
"id": "2",
"rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Exercising right to invoke the contract extension",
"description": "To utilise the full 2 year contract extension option in one instance rather than 1 + 1 years"
}
],
"dateSigned": "2026-03-12T00:00:00Z"
}
],
"initiationType": "tender"
}12 Mar 2026 · 022121-2026 · awardUpdate, contractUpdate
{
"id": "022121-2026",
"tag": [
"awardUpdate",
"contractUpdate"
],
"date": "2026-03-12T09:06:48Z",
"ocid": "ocds-h6vhtk-066218",
"buyer": {
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions"
},
"awards": [
{
"id": "022121-2026-Project 24623 / Itt_21709-1",
"title": "Phase 2 Contact Centre Services",
"status": "active",
"suppliers": [
{
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"name": "G4S Facilities Management (UK) Ltd"
}
],
"relatedLots": [
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]
}
],
"tender": {
"id": "Project 24623 / Itt_21709",
"lots": [
{
"id": "1",
"description": "The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy resourcing up and down to meet citizen demand and respond to planned and unplanned changes in forecasts with change driven from a range of sources.<br/>These services are to be delivered through a hybrid solution comprising office and homeworking delivery managed by the Supplier, utilising the DWP contact centre telephony platform. The Supplier will adopt and implement new related optional and ancillary customer contact services for DWP as required and implement any required changes (e.g. working hour patterns) to the current services at pace.<br/>This contract has now been awarded following a Competitive procedure on Lot 1 of the CCS Outsourced Contact Centre and Business Services Framework Agreement - RM 6181.",
"contractPeriod": {
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"startDate": "2022-12-19T00:00:00Z"
}
}
],
"items": [
{
"id": "1",
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"deliveryLocation": {
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},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"legalBasis": {
"id": "32014L0023",
"scheme": "CELEX"
},
"reviewDetails": "Voluntary 10 day standstill",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
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"parties": [
{
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions",
"roles": [
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"reviewBody",
"mediationBody",
"reviewContactPoint"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "SW1H 9NA",
"countryName": "United Kingdom",
"streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
},
"details": {
"url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
"buyerProfile": "https://www.gov.uk/government/organisations/department-for-work-pensions"
},
"identifier": {
"legalName": "Department for Work & Pensions"
},
"contactPoint": {
"name": "Bushra Hussain",
"email": "bushra.hussain1@dwp.gov.uk",
"telephone": "+44 7741608197"
}
},
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd",
"roles": [
"supplier"
],
"address": {
"region": "UKE",
"locality": "London",
"postalCode": "SW1H 0DB",
"countryName": "United Kingdom",
"streetAddress": "6th Floor, 50 Broadway,, London, ALTRO"
},
"details": {
"url": "http://www.g4s.com/",
"scale": "large"
},
"identifier": {
"id": "3333860",
"legalName": "G4S Facilities Management (UK) Ltd"
}
}
],
"language": "en",
"contracts": [
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{
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{
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]
}
],
"title": "Phase 2 Contact Centre Services",
"value": {
"amount": 235100394,
"currency": "GBP"
},
"period": {
"endDate": "2028-03-12T23:59:59Z",
"startDate": "2026-03-13T00:00:00Z"
},
"status": "active",
"awardID": "022121-2026-Project 24623 / Itt_21709-1",
"amendments": [
{
"id": "1",
"rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Exercising right to invoke the contract extension",
"description": "To utilise the full 2 year contract extension option in one instance rather than 1 + 1 years"
}
],
"dateSigned": "2026-03-12T00:00:00Z"
}
],
"initiationType": "tender"
}4 Mar 2026 · 019483-2026 · award, contract
{
"id": "019483-2026",
"tag": [
"award",
"contract"
],
"bids": {
"statistics": [
{
"id": "1",
"value": 8,
"measure": "bids",
"relatedLot": "1"
}
]
},
"date": "2026-03-04T13:48:05Z",
"ocid": "ocds-h6vhtk-066218",
"buyer": {
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions"
},
"awards": [
{
"id": "019483-2026-1",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "C4007",
"lots": [
{
"id": "1",
"status": "cancelled",
"hasOptions": false,
"description": "The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy resourcing up and down to meet citizen demand and respond to planned and unplanned changes in forecasts with change driven from a range of sources.<br/>These services are to be delivered through a hybrid solution comprising office and homeworking delivery managed by the Supplier, utilising the DWP contact centre telephony platform. The Supplier will adopt and implement new related optional and ancillary customer contact services for DWP as required and implement any required changes (e.g. working hour patterns) to the current services at pace.<br/>This contract has now been awarded following a Competitive procedure on Lot 1 of the CCS Outsourced Contact Centre and Business Services Framework Agreement - RM 6181. Additional information: For clarity and avoidance of doubt:<br/>This Contract was published on Contracts finder and is being reproduced on FTS in order to publish a Reg 72 PCR2015 modification to it. <br/><br/>https://www.contractsfinder.service.gov.uk/Notice/d30dcdd3-0369-470c-896e-d54a3173fddc",
"awardCriteria": {
"criteria": [
{
"name": "Technical",
"type": "quality",
"description": "65%"
},
{
"type": "price",
"description": "35%"
}
]
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryLocation": {
"description": "Quarry House<br/>Quarry Hill<br/>Leeds<br/>LS2 7UA"
},
"deliveryAddresses": [
{
"region": "UKE"
}
]
}
],
"title": "Phase 2 Contact Centre Services",
"status": "complete",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"techniques": {
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},
"description": "The successful Supplier will provide high quality contact centre services that support the delivery of a range of telephony-based services on behalf of DWP Service Delivery. The Contract will be for an initial term of 3 years delivery (following a 3 month implementation period) with the option to extend up to a further one year plus up to a further one year. (3+1+1). The expected value range is £120m to £200m depending upon whether options to extend are exercised.<br/>The Successful Supplier must deliver a consistent, high quality telephony service which will identify continuous improvement opportunities and the potential for innovation to the services. They must be able to flexibly deploy resourcing up and down to meet citizen demand and respond to planned and unplanned changes in forecasts with change driven from a range of sources.<br/>These services are to be delivered through a hybrid solution comprising office and homeworking delivery managed by the Supplier, utilising the DWP contact centre telephony platform. The Supplier will adopt and implement new related optional and ancillary customer contact services for DWP as required and implement any required changes (e.g. working hour patterns) to the current services at pace.<br/>This contract has now been awarded following a Competitive procedure on Lot 1 of the CCS Outsourced Contact Centre and Business Services Framework Agreement - RM 6181.<br/><br/>https://www.contractsfinder.service.gov.uk/Notice/d30dcdd3-0369-470c-896e-d54a3173fddc <br/><br/>For clarity and avoidance of doubt:<br/>This Contract was published on Contracts finder and is being reproduced on FTS in order to publish a Reg 72 PCR2015 modification to it.",
"classification": {
"id": "79512000",
"scheme": "CPV",
"description": "Call centre"
},
"procurementMethod": "limited",
"mainProcurementCategory": "services",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "For Clarity and avoidance of doubt:<br/>This Contract was published on Contracts finder and is being reproduced on FTS in order to publish a Reg 72 PCR2015 modification to it.<br/><br/>https://www.contractsfinder.service.gov.uk/Notice/d30dcdd3-0369-470c-896e-d54a3173fddc<br/><br/>The reason that 'award with no prior notice' was used here is because using Restricted Procedure Type required the PIN code of an F02 notice. As this was procured on a framework there was no F02 notice this option was chosen as a workaround to Atamis.",
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
]
},
"parties": [
{
"id": "GB-FTS-160262",
"name": "Department for Work & Pensions",
"roles": [
"buyer",
"reviewBody"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "SW1H 9NA",
"countryName": "United Kingdom",
"streetAddress": "Caxton House, 6-12 Tothill Street, London, SW1H 9NA"
},
"details": {
"url": "https://www.gov.uk/government/organisations/department-for-work-pensions",
"buyerProfile": "https://www.gov.uk/government/organisations/department-for-work-pensions",
"classifications": [
{
"id": "BODY_PUBLIC",
"scheme": "TED_CA_TYPE",
"description": "Body governed by public law"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
},
"identifier": {
"legalName": "Department for Work & Pensions"
},
"contactPoint": {
"name": "Bushra Hussain",
"email": "bushra.hussain1@dwp.gov.uk",
"telephone": "+44 7741608197"
}
},
{
"id": "GB-FTS-176081",
"name": "G4S Facilities Management (UK) Ltd",
"roles": [
"supplier"
],
"address": {
"region": "UKE",
"locality": "London",
"postalCode": "SW1H 0DB",
"countryName": "United Kingdom",
"streetAddress": "6th Floor, 50 Broadway,, London, ALTRO"
},
"details": {
"url": "http://www.g4s.com/",
"scale": "large"
},
"identifier": {
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}
}
],
"language": "en",
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{
"id": "019483-2026-1",
"value": {
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"currency": "GBP"
},
"status": "active",
"awardID": "019483-2026-1",
"dateSigned": "2026-03-03T00:00:00Z"
}
],
"description": "For Clarity and avoidance of doubt:<br/>This Contract was published on Contracts finder and is being reproduced on FTS in order to publish a Reg 72 PCR2015 modification to it.<br/><br/>https://www.contractsfinder.service.gov.uk/Notice/d30dcdd3-0369-470c-896e-d54a3173fddc",
"initiationType": "tender"
}