Official UK procurement notice
Payment Provider for GOV.UK Pay
Authority: Government Digital Service·Consortium: 2 public authorities
What is being bought
Published requirement descriptionGovernment Digital Service (GDS), currently part of Cabinet Office is seeking a payment service provider to underpin the GOV.UK Pay platform, specifically for processing credit and debit card payments and pay by bank (open banking) payments made by end users to services operated by local government, police, the armed forces and some other public sector organisations. GDS is therefore undertaking this procurement as a central purchasing body using the negotiated procedure in accordance with regulation 37 of the Public Contracts Regulations 2015 (as amended).
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1Background InformationRenewal
Background Information
GOV.UK Pay ('Pay') is a digital payments platform, developed and run by GDS. Pay is a payments product, providing a quick and easy way for the public to make payments for services online and via telephone.
Pay currently supports central government, local authority, police forces and NHS teams to take payments for their services digitally. It automates financial processes and reduces the administration burden on teams, saving time and money that can be reinvested in important public services.
The platform has processed over 94 million transactions since September 2016, with a total value of £6 billion GBP. Services using GOV.UK Pay include HM Passport Office's Apply for a passport.
Pay is a common tool that is built once and used many times by more than 1,000 different public sector services, saving the public sector time, money and reducing duplication of effort. It also offers a consistent, trusted and accessible user experience making it quick and easy for citizens to pay for public sector services. Pay has achieved significant realised benefits, saving public sector money.
Whilst the current contract handles only 17% of payments currently going through GOV.UK Pay it is used by more than 70% of all our services currently taking a payment and is the only option available which enables teams to start taking payments within one working day.
Opportunity Details
The Contracting Authority, Cabinet Office, intends to partner with a successful supplier chosen by means of a Competitive Negotiated Procedure. The services are described in Attachment 3, Statement of Requirements.
The contract will be for an initial 36 month period from early July 2025 - July 2028, with 2 x 12 month extension options.
The Contract values represent an estimated maximum value with no commitment to spend and no guarantee of any volumes of usage under the contract.
The Contract will be between the successful Supplier and the Contracting Authority.
The Contract is being offered under HMG's 'The Mid-Tier Contract' as adapted for this procurement and attached as part of the Bid Pack, which will govern any resultant Contract.
The Contracting Authority is managing this Procurement in accordance with the Public Contracts Regulations 2015.
The Contracting Authority is seeking proposals for a partner supplier. The full specification is in Attachment 3 (Statement of Requirements).
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
See Contracts Finder for full details; www.contractsfinder.service.gov.uk/Notice/182de6c9-d246… ↗
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Competitive procedure with negotiation
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 18 Sept 2024, 16:12 BST
- Last source update
- 19 Feb 2025, 18:27 GMT
- Authority reference
WP2236- FTS notice number
2025/S 000-006015- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-049bfcFind a Tender
Publisher note: Timings for this RFI: Wednesday 18 September 2024 - Request for information is published Monday 23 September 2024, 05:30pm - Deadline for clarification questions from respondents Wednesday 25 September 2024, 05:30pm - Deadline for GDS to respond to clarification questions Wednesday 02 October 2024, 05:30pm - Deadline for responses to this request Questions and clarifications: Respondents may raise questions or seek clarification regarding any aspect of this RFI. Please send any clarification questions to the GDS Commercial Team: [email protected] before Monday 23 September 2024, 05:30pm. To ensure that all Potential Providers have equal access to information regarding this Procurement, responses to questions raised by Potential Providers will be published alongside the RFI. Responses to questions will not identify the originator of the question. If a Potential Provider wishes to ask a question or seek clarification without the question and answer being published in this way, then the Potential Provider must notify us and provide its justification for withholding the question and any response. If we do not consider that there is sufficient justification for withholding the question and the corresponding response, the Potential Provider will be invited to decide whether: - the question/clarification and the response should in fact be published; or - It wishes to withdraw the question/clarification. Please note the following general conditions: This RFI will help us to refine our requirements as a precursor to our procurement of a 2 year contract with a payment service provider (PSP) and/or an open banking payment initiation service provider (PISP). We reserve the right not to proceed with a procurement. Nothing shall constitute a commitment to ordering unless we undertake a direct award/procurement that results in the award of a Call-Off Contract. Any and all costs associated with the production of such a response to a RFI must be borne by the Supplier. We will not contribute in any way to meeting production costs of any response. Information contained within this document about this project is confidential and must not be revealed to any third party without prior written consent from us. No down-selection of Potential Providers will take place as a consequence of any responses or interactions relating to this RFI. We expect that all responses to this RFI will be provided by Potential Providers in good faith to the best of their ability in the light of information available at the time of their response. No information provided by a Potential Provider in response to this RFI will be carried forward, used or acknowledged in any way for the purpose of evaluating the Potential Provider, in any subsequent formal procurement process.
How it was run
Official notice- Submission deadline
- 19 Mar 2025, 23:59 GMT
- Submission channel
- {"written"}
- Accepted languages
- en
Timeline
30 Oct 2024 → 2 Apr 2025 · 4 dates- Next notice expected30 Oct 2024
- Notice published19 Feb 2025, 18:27 GMT
- Submission deadline19 Mar 2025, 23:59 GMT
- Invitations to tender expected2 Apr 2025, 00:00 BST
Notice history
5 events · 3 releases on Find a Tender · since 19 Feb 2025- Published value published: £49,212,00019 Feb 2025, 18:27 GMT
- Status changed to active19 Feb 2025, 18:27 GMT
- Procurement method changed19 Feb 2025, 18:27 GMT
- Deadline published: 19 Mar 2025, 23:59 GMT19 Feb 2025, 18:27 GMT
- Buyer details updated19 Feb 2025, 18:27 GMT
Published amendments (2)
Please see link to Question and Answers for RFI: Payment Provider for GOV.UK Pay: https://docs.google.com/document/d/1XXWaOjnKrSxt4izM8CZnbvlOO6OnJGui8opu8V5DcmQ/edit
Please see link to Question and Answers for RFI: Payment Provider for GOV.UK Pay: https://docs.google.com/document/d/1XXWaOjnKrSxt4izM8CZnbvlOO6OnJGui8opu8V5DcmQ/edit
Contracting authority & participating public bodies
2 public bodies on the noticeOfficial documents & specifications (4)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria
- Economic and financial selection criteria
- Technical selection criteria