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Published 22 Feb 2022, 11:05 GMT

Official UK procurement notice

Patient Advice and Support Service for NHS Scotland · NSS National Procurement (Feb 2022)

Official notice

Authority: NSS National Procurement

Framework agreementServicesOpen procedureSME suitable
Sectors: Health & Social Care (85) Delivery: Scotland (UKM)
Framework ceiling (notional)£4,500,000framework ceiling, not attributable revenue
Submissions closed 30 May 2022awarded 12 Dec 2022
Next notice expected 4 Apr 2022
Framework period 6 moends 30 Nov 2026 · extension options published · starts 1 Jun 2026

What is being bought

Published requirement description

Provision of the Patient Advice and Support Service (PASS) as described in Section 18 of the Patient Rights (Scotland) Act 2011 (asp 5).

CPV: Guidance services

How this framework works

From the published notice
Bids received
2 bids received · 1 suppliers appointed
Framework period
6 mo from 1 Jun 2026

The lotProcurement structure

single lot · value published
Lot #1The Patient Advice and Support Service is an independent service which provides free,AwardedRenewal 6 moPublished value£4,500,000

The Patient Advice and Support Service is an independent service which provides free,

accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland

Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

Contract period: 1 Jun 2026 – 30 Nov 2026 (6 mo)
Delivery: Scotland · All entities constituted pursuant to the National Health Service (Scotland) Act 1978.
Extensions: The Authority is entitled at its sole discretion to extend by up to a further two (2) periods of twelve (12) months.Variant bids: not allowed
85312310 Guidance services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (5)
  • Service Provision, Improvements and Innovation: 27%
  • Staff Performance and Management: 17%
  • Service Transition including co-ordination with existing Patient Advice and Support Service: 16%
  • Monitoring, Evaluation and Reporting of Management Information: 10%
  • price: 30%
Published award criteria (5)
  • Service Provision, Improvements and Innovation: 27
  • Staff Performance and Management: 17
  • Service Transition including co-ordination with existing Patient Advice and Support Service: 16
  • Monitoring, Evaluation and Reporting of Management Information: 10
  • Price: 30
Conditions of participation3
  • Suitability

    Detail contained within the tender documents.

  • Condition of participation
    no text published
    Minimum: Economic operators may be excluded from this competition if they are in breach of any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulation 2015. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the co…
  • Technical & professional ability

    Detail contained within the tender documents.

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Patient Advice and Support Service for NHS Scotland” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
22 Feb 2022, 11:05 GMT
Last source update
18 Jun 2026, 11:48 BST
Award evaluation window
30 May 2022 – …
Authority reference
NP79823
FTS notice number
2026/S 000-057494
Classification (CPV)
Guidance services
Delivery area
Scotland (UKM)
Official registry OCID
ocds-h6vhtk-0319e7 Find a Tender
Contract terms
Electronic trading
electronic payment
Review and risk notes
Review procedure

Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:

An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Publisher note: Updated total contract value before the modifications Value excluding VAT: 4,374,628 GBP Total contract value after the modifications Value excluding VAT: 4,430064 GBP (SC Ref:834997)

How it was run

Official notice
Run through: Public Contracts Scotland · Who buys & how to bid on PCS
Supplier login requiredLanguage: EN
Access & registration note: Free single registration for Scotland; PCS-Tender (Jaggaer) for full bidding
Appointment period ends
30 May 2022, 12:00 BST
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
30 May 2022, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

www.publictendersscotland.publiccontractsscotland.gov.uk ↗

Timeline

4 Apr 2022 → 18 Jun 2026 · 5 dates
  1. Next notice expected
    4 Apr 2022, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    30 May 2022, 12:00 BST
  3. Bids opened
    30 May 2022, 12:00 BST
  4. Contract starts144 days ago
    1 Jun 2026, 00:00 BST
  5. Notice published126 days ago
    18 Jun 2026, 11:48 BST

Notice history

4 events · 5 releases on Find a Tender · since 28 Apr 2022
  1. Status changed to active
    28 Apr 2022, 08:52 BST
  2. Procurement method changed
    28 Apr 2022, 08:52 BST
  3. Deadline published: 30 May 2022, 12:00 BST
    28 Apr 2022, 08:52 BST
  4. Status changed to complete
    19 Dec 2022, 14:31 GMT
Routine re-releases (5)
  • 2022-04: 1 release · 28 Apr 2022
  • 2022-02: 1 release · 22 Feb 2022

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Bids received 22 from SMEs
Contracts signed 3latest 12 Dec 2022

3 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 2 of these contracts carry the same published figure, £4,374,628, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Patient Advice and Support Service for NHS Scotland

    Signed
    12 Dec 2022
    Value
    ceiling above
    Period
    1 Dec 2025 – 31 May 2026
    Status
    active
    • Change This Contract Modification Notice will be published to account for additional services completed between Dec 2025 and May 2026, ensuring compliance with the Public Contracts (Scotland) Regulations 2015. Note that the additional value of this retrospective award does not exceed 50% of the originally published contract value, Need for additional works, services or supplies by the original contractor/concessionaire: Need for additional works, services or supplies by the original contractor. Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Additional work was completed by original contractor

  • Contract 035852-2022-NP79823-1

    Signed
    12 Dec 2022
    Value
    £4,319,192
    Period
    … – 30 Nov 2026
    Status
    active

  • Patient Advice and Support Service for NHS Scotland

    Signed
    12 Dec 2022
    Value
    ceiling above
    Period
    1 Jun 2026 – 30 Nov 2026
    Status
    active
    • Change This Contract Modification Notice will be published to account for additional services completed between June 2026 and November 2026, ensuring compliance with the Public Contracts (Scotland) Regulations 2015. Note that the additional value of this retrospective award does not exceed 50% of the originally published contract value, Need for additional works, services or supplies by the original contractor/concessionaire: Need for additional works, services or supplies by the original contractor. Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Additional work was completed by original contractor

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2bids · 2 electronic · 2 from abroad2——

Contracting authority & participating public bodies

NSS National Procurement

Contracting authorityBody governed by public lawHealth Gyle Square (NSS Head Office), 1 South Gyle Crescent, Edinburgh, Scotland, EH12 9EBContact name, email, phone Published organisation website ↗

Dispute resolution & review bodies

  • Sheriff Court HouseReview body EdinburghContact email, phone

Framework contractors & participating bidders

2 commercial parties on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.