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Published 11 Sept 2025, 10:53 BST

Official UK procurement notice

Parking and Markets Services IT Systems Procurement 2026

Official notice

Authority: London Borough of Hackney (Local council)

9 lotsServicesCompetitive flexible procedureAbove thresholdSME suitableAccelerated
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: UKLondon (UKI41)
Published estimate£10,000,000total for 9 lots · £12,000,000 inc. VAT · 1 value update
Submissions closed 29 Jun 2026
Lots 9see the lot list below
Contract term 4 yrsends 31 Dec 2030 · up to 31 Dec 2036 with extensions · starts 1 Jan 2027

What is being bought9 lots · detail below

Published requirement description

The Parking and Markets ICT Systems procurement is aiming to modernise the Council’s core enabling systems that support day-to-day delivery of Parking and Markets services. The requirement will be procured as nine interoperable lots, allowing suppliers to bid for one or more lots, covering key functions including permits and vouchers, PCN processing and enforcement, suspensions, cycle hangars, cashless parking, fixed penalty notices, markets and street trading, parking infrastructure maintenance, and abandoned vehicle processing. The procurement will be run as an open competitive flexible procedure under the Procurement Act 2023, using a staged evaluation approach. The anticipated contract model is predominantly SaaS, with appropriate security, data protection, reporting and performance management requirements applied proportionately by lot.

  • How the procedure runs: Stage 1 - Procurement Specific Questionnaire/ Conditions of Participation. Stage 2 - Initial Tender, Recorded Video Demonstrations, Compliance Matrix and Social Value. Stage 3 - Dialogue and clarification. Stage 4 - Final Tender Submission.

CPV: IT services: consulting, software development, Internet and support · Software package and information systems

Lots and requirements (9)Procurement structure

9 lots · all with a published value (£10,000,000 together) · same evaluation weights on every lot
Lot #1Penalty Charge Notices (PCNs)Renewal UK, London 4 yrsSMEPublished value£1,750,000

Includes a full range of services, from on-street enforcement and removal truck management to CCTV enforcement and managing debt recovery through our Enforcement Agencies.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £1,750,000 exc. VAT · £2,100,000 inc. VAT
Delivery: UK, LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #2Permits & vouchersRenewal London 4 yrsSMEPublished value£1,750,000

Includes a comprehensive range of permits issued by the council, including resident, business, and all-zone permits, along with CCTV exemptions.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £1,750,000 exc. VAT · £2,100,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #3Cycle hangars and cycle parkingRenewal London 4 yrsSMEPublished value£500,000

Management of cycle hangars and cycle parking in the borough.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £500,000 exc. VAT · £600,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #4SuspensionsRenewal London 4 yrsSMEPublished value£1,000,000

Management of parking suspensions and relevant services.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #5Parking infrastructure maintenanceRenewal London 4 yrsSMEPublished value£250,000

Management of all parking infrastructure such as signs, lines, machines and other relevant items.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £250,000 exc. VAT · £300,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #6Markets, shop fronts and street tradingRenewal London 4 yrsSMEPublished value£750,000

Management of market traders' licences, pitches, pavement licences, annual fees.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £750,000 exc. VAT · £900,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #7Abandoned vehicle processingRenewal London 4 yrsSMEPublished value£500,000

Processing of abandoned vehicle reports, removals and FPNs.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £500,000 exc. VAT · £600,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #8Cashless parkingRenewal London 4 yrsSMEPublished value£2,500,000

Provision and management of cashless parking payments across the borough.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £2,500,000 exc. VAT · £3,000,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting
Lot #9Fixed penalty notices (FPNs)Renewal London 4 yrsSMEPublished value£1,000,000

End-to-end processing of FPNs across relevant Council services, including abandoned vehicles, environmental enforcement and waste services, Markets and other future service areas.

Contract period: 1 Jan 2027 – 31 Dec 2030 (4 yrs) · up to 31 Dec 2036 with extensionsValue: £1,000,000 exc. VAT · £1,200,000 inc. VAT
Delivery: LondonEligibility: SME eligible
Extensions: 4 years + 3 years + 3 yearsSecond stage: 1–999 candidates invited to tender
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support
Pre-qualification & selection criteria (PQQ)3
  • Economic & financial standing

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.

  • Technical & professional ability

    Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.

  • Condition of participation

    Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers’ suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council’s service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.

    shortlisting

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 9 lots
Quality: 60%Price: 40%
Published award criteria (2)
  • Quality
  • Price
Lot distribution rule: Description of how multiple lots may be awarded: The procurement is divided into nine lots. Suppliers may bid for one or more lots. The Council intends to evaluate and award each lot separately, based on the published award criteria. A supplier may be awarded multiple lots where this is assessed as best value for money and deliverable. Where multiple suppliers are appointed across different lots, the Council will require solutions to interoperate (e.g., open APIs and defined integration responsibilities) so that services operate as a coherent suite.
What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
11 Sept 2025, 10:53 BST
Last source update
2 Jun 2026, 15:36 BST
Award evaluation window
Submission end – 22 Dec 2026
Authority reference
DN807805
FTS notice number
2026/S 000-051999
Accelerated
Qualifying planned procurement notice
Latest notice
Tender notice (UK4)
Classification (CPV)
IT services: consulting, software development, Internet and supportSoftware package and information systems
Delivery area
UKLondon (UKI41)
Official registry OCID
ocds-h6vhtk-05985b Find a Tender
Contract terms summary

Payment will be made by the Council within 30 days of receipt of a valid, correct and undisputed invoice, in accordance with the Council’s standard payment terms. Invoices will be submitted electronically in the format and to the address specified in the tender documents and contract. The Council may withhold payment of any disputed element of an invoice while the dispute is investigated, but will pay any undisputed amounts in line with the payment terms. Details of invoicing, supporting evidence requirements and dispute resolution arrangements will be set out in the contract.

How it runs

Stage 1 - Procurement Specific Questionnaire/ Conditions of Participation.

Stage 2 - Initial Tender, Recorded Video Demonstrations, Compliance Matrix and Social Value.

Stage 3 - Dialogue and clarification.

Stage 4 - Final Tender Submission.

How it was run

Official notice
Run through: London Tenders Portal
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free regional portal
Requests to participate (first stage)
15 May 2026, 23:59 BST
Submission deadline
29 Jun 2026, 12:00 BST
Clarification deadline
22 Jun 2026, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

www.londontenders.org ↗

Stage 1 - PSQ to be completed by 29/06/26.

Timeline

11 Sept 2025 → 1 Jan 2027 · 9 dates
  1. Planning notice published
    11 Sept 2025, 10:53 BST
  2. Market engagement364 days ago
    26 Oct 2025, 23:59 GMT

    Please register at Proactis website in order to review details about this market engagement, project number DN790103

    procontract.due-north.com/SupplierRegistration… ↗

  3. Next notice expected193 days ago
    15 Apr 2026, 23:59 BST
  4. Expressions of interest by163 days ago
    15 May 2026, 23:59 BST
  5. Tender notice published146 days ago
    2 Jun 2026, 15:36 BST
  6. Clarification questions by126 days ago
    22 Jun 2026, 12:00 BST
  7. Submission deadline119 days ago
    29 Jun 2026, 12:00 BST
  8. Today
    26 Oct 2026
  9. Award decision expected byin 58 days
    22 Dec 2026, 23:59 GMT
  10. Contract startsin 67 days
    1 Jan 2027

Notice history

9 events · 4 releases on Find a Tender · since 11 Sept 2025
  1. Pipeline notice published
    11 Sept 2025, 10:53 BST
    UK1
  2. Preliminary market engagement notice published
    11 Sept 2025, 12:29 BST
    UK2
  3. Planned procurement notice published
    2 Mar 2026, 10:20 GMT
    UK3
  4. Published value published: £10,000,000
    2 Mar 2026, 10:20 GMT
  5. Procurement method changed
    2 Mar 2026, 10:20 GMT
  6. Tender notice published
    2 Jun 2026, 15:36 BST
    UK4
  7. Status changed to active
    2 Jun 2026, 15:36 BST
  8. Procurement method changed
    2 Jun 2026, 15:36 BST
  9. Deadline published: 29 Jun 2026, 12:00 BST
    2 Jun 2026, 15:36 BST
Routine re-releases (4)
  • 2025-09: 1 release · 11 Sept 2025

Contracting authority & participating public bodies

London Borough of Hackney

Contracting authorityPublic authority - sub-central government GB-PPON: PRZC-5592-DDDV Hackney Service Centre, Hackney, London, E8 1DYContact name, email, phone

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

  • Technical specifications tenderTechnical specificationsSpecification will be available on London Tenders Portal.
  • Bidding documents and specificationstenderBidding documents and specificationsAccess: https://www.londontenders.org/

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Planned procurement notice planningPlanned procurement noticeUK3Planned procurement notice on Find a Tender
  • Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender