Overseas Debt Collection

{
  "id": "028992-2024",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 8,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 4,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 8,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 8,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2024-09-10T16:05:08+01:00",
  "ocid": "ocds-h6vhtk-043a99",
  "buyer": {
    "id": "GB-FTS-101390",
    "name": "Student Loans Company"
  },
  "awards": [
    {
      "id": "028992-2024-2023-TR-0043-1",
      "title": "Overseas debt Collection",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-123996",
          "name": "Past Due Credit Solutions"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "2023-TR-0043",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives  of this service are:\ni)to collect ICR debt and/or \nii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.\nIt is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact.  If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.\nCustomer collections should be the Provider’s primary business, with the ability to demonstrate experience.  The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual). Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Methodology for Service Delivery",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Approach to Indebtedness",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Compliance",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Technical Requirements",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "MI and Reporting",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "Transition",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Commercial Response",
              "type": "cost",
              "description": "35"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Overseas Debt Collection",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives  of this service are:\ni)to collect ICR debt and/or \nii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.",
    "classification": {
      "id": "79940000",
      "scheme": "CPV",
      "description": "Collection agency services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-101390",
      "name": "Student Loans Company",
      "roles": [
        "buyer",
        "reviewBody",
        "mediationBody",
        "reviewContactPoint"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G5 8DF",
        "countryName": "United Kingdom",
        "streetAddress": "10 Clyde Place"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/student-loans-company",
        "buyerProfile": "http://www.GOV.UK/slc",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Administration of Student Loans"
          }
        ]
      },
      "identifier": {
        "legalName": "Student Loans Company"
      },
      "contactPoint": {
        "name": "Susan Ayre",
        "email": "commercial_mailbox@slc.co.uk",
        "telephone": "+44 1413062109"
      },
      "additionalContactPoints": [
        {
          "telephone": "+44 1413062109"
        }
      ]
    },
    {
      "id": "GB-FTS-123996",
      "name": "Past Due Credit Solutions",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G81 2LA",
        "countryName": "United Kingdom",
        "streetAddress": "1 Blair Court, North Avenue, Clydebank Business Park"
      },
      "details": {
        "url": "http://www.pastduecredit.co.uk",
        "scale": "sme"
      },
      "identifier": {
        "id": "SC287794",
        "legalName": "Past Due Credit Solutions"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "028992-2024-2023-TR-0043-1",
      "title": "Overseas debt Collection",
      "value": {
        "amount": 4500000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "028992-2024-2023-TR-0043-1",
      "dateSigned": "2024-08-28T00:00:00+01:00"
    }
  ],
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759\n GO Reference: GO-2024910-PRO-27653944",
  "initiationType": "tender"
}

{
  "id": "005161-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-02-15T19:05:17Z",
  "ocid": "ocds-h6vhtk-043a99",
  "buyer": {
    "id": "GB-FTS-101390",
    "name": "Student Loans Company"
  },
  "tender": {
    "id": "2023-TR-0043",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 4500000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Reprocurement at the end of the contract term"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives  of this service are:\ni)to collect ICR debt and/or \nii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.\nIt is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact.  If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.\nCustomer collections should be the Provider’s primary business, with the ability to demonstrate experience.  The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual). Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Methodology for Service Delivery",
              "type": "quality",
              "description": "20"
            },
            {
              "name": "Approach to Indebtedness",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Compliance",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Technical Requirements",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "MI and Reporting",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "Transition",
              "type": "quality",
              "description": "5"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Commercial Response",
              "type": "cost",
              "description": "35"
            }
          ]
        },
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "79940000",
            "scheme": "CPV",
            "description": "Collection agency services"
          }
        ]
      }
    ],
    "title": "Overseas Debt Collection",
    "value": {
      "amount": 4500000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2024-03-18T12:00:00Z",
      "address": {
        "streetAddress": "Online"
      },
      "description": "Commercial Manager"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-03-18T12:00:00Z"
    },
    "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives  of this service are:\ni)to collect ICR debt and/or \nii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.",
    "tenderPeriod": {
      "endDate": "2024-03-18T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "79940000",
      "scheme": "CPV",
      "description": "Collection agency services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 120
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "The successful provider must be registered and authorised by the Financial Conduct Authority and there must be no regulatory breaches by the Provider’s business within the last 6 month"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-101390",
      "name": "Student Loans Company",
      "roles": [
        "buyer",
        "reviewBody",
        "mediationBody",
        "reviewContactPoint"
      ],
      "address": {
        "region": "UKM82",
        "locality": "Glasgow",
        "postalCode": "G5 8DF",
        "countryName": "United Kingdom",
        "streetAddress": "10 Clyde Place"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/student-loans-company",
        "buyerProfile": "http://www.GOV.UK/slc",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Administration of Student Loans"
          }
        ]
      },
      "identifier": {
        "legalName": "Student Loans Company"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2",
        "name": "Susan Ayre",
        "email": "commercial_mailbox@slc.co.uk",
        "telephone": "+44 1413062109"
      },
      "additionalContactPoints": [
        {
          "telephone": "+44 1413062109"
        }
      ]
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \n<a href=\"https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2\" target=\"_blank\">https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2</a>\nTo respond to this opportunity, please click here: \n<a href=\"https://www.delta-esourcing.com/respond/WCG76VS2N2\" target=\"_blank\">https://www.delta-esourcing.com/respond/WCG76VS2N2</a>\n GO Reference: GO-2024215-PRO-25182861",
  "initiationType": "tender"
}