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Official procurement procedure

Outbound Dialler Services

Collection agency services
Scotland (UKM82)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Student Loans Company: "Outbound Dialler Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityStudent Loans CompanyScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Student Loans Company
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Student Loans Company. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 5 active published awards; 5 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityStudent Loans Company
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 Apr 2024, 10:05 BST
Last source update2 Apr 2024, 10:05 BST
Recurring procurementNot published
ClassificationCollection agency services
Delivery area
Scotland (UKM82)
OCIDocds-h6vhtk-040e85
What is being bought
To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
What changed
From the official release history
  1. tender value changed
    2 Apr 2024, 10:05 BST
  2. Status changed to complete
    2 Apr 2024, 10:05 BST
  3. Official notice release published
    2 Apr 2024, 10:05 BST
  4. Submission deadline changed to published date
    2 Apr 2024, 10:05 BST
  5. Published value updated to £3,200,000
    24 Oct 2023, 12:05 BST
  6. Status changed to active
    24 Oct 2023, 12:05 BST
  7. Official notice release published
    24 Oct 2023, 12:05 BST
  8. Submission deadline changed to 23 Nov 2023, 12:00 GMT
    24 Oct 2023, 12:05 BST
  9. Buyer information updated
    24 Oct 2023, 12:05 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 Apr 2024, 10:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Mar 2024, 00:00 GMT · £3,168,000
Commercial outcome and competition
Awards
Pastdue Credit Solutions Limited
Not published · Not published · active
Contracts
Outbound Dialler Services
£3,168,000 · signed 1 Mar 2024, 00:00 GMT · active
Bid statistics
bids: 4 (lot 1)
Buyer and organisations in this procedure

Student Loans Company

Contracting authority GB-FTS-43285
View buyer profile

  • Student Loans Company
    buyer

    Memphis Building, Lingfield Point, McMullen Road, Darlington, UKM82, DL1 1RW
    commercial@slc.co.uk
    +44 1413062000

  • Pastdue Credit Solutions Limited
    supplier

    SC287794
    1 Blair Court, North Avenue, Clydebank Business Park, Glasgow, UKM82, G81 2LA

  • Student Loans Company
    mediationBody
    reviewBody

    100 Bothwell Street, Glasgow, G2 7JD
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published