Official UK procurement notice
Outbound Dialler Services · UK public procurement notice
Authority: Student Loans Company (Central government)
Re-procurement plannedOutbound Dialler Services · tender expected
What is being bought
Published requirement descriptionTo procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.
CPV: Collection agency services
The lotProcurement structure
single lot · value publishedLot #1SLC would like to appoint a new partner to service SLC collections optimisation…AwardedPublished value£3,200,000
SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (5)
- Methodology: 35%
- Technical Requirements: 20%
- Reporting & MI: 5%
- Cost: 30%
- Social Value: 10%
Published award criteria (5)
- Methodology: 35
- Technical Requirements: 20
- Reporting & MI: 5
- Social Value: 10
- Cost: 30
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 24 Oct 2023, 12:05 BST
- Last source update
- 2 Apr 2024, 10:05 BST
- Award evaluation window
- 23 Nov 2023 – …
- Authority reference
2023-TR-0051- FTS notice number
2024/S 000-010509- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-040e85Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: <a href="https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890" target="_blank">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890</a> GO Reference: GO-202442-PRO-25647093
How it was run
Official notice- Submission deadline
- 23 Nov 2023, 12:00 GMT
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 23 Nov 2023, 12:00 GMT
Timeline
23 Nov 2023 → 2 Apr 2024 · 3 dates- Submission deadline23 Nov 2023, 12:00 GMT
- Bids opened23 Nov 2023, 12:00 GMT
- Notice published2 Apr 2024, 10:05 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete2 Apr 2024, 10:05 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| PASTDUE CREDIT SOLUTIONS LIMITEDSME | £3,168,000 † | — | Awarded |
Contracts
Outbound Dialler Services · PASTDUE CREDIT SOLUTIONS LIMITEDSME
- Signed
- 1 Mar 2024
- Value
- £3,168,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 4bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Pastdue Credit Solutions LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria
- Economic and financial selection criteria