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planningFind a Tender · planning Update

Ostara Care Call

Buyer: Newcastle City Council →

BuyerNewcastle City Council
Statusplanning
DeadlineNot published
Value£250,000
Published20 Feb 2026

What is being bought

The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further. The service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract. All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 008777 - Ostara Care Call

Delivery location

UKC, GB

Categories

Software package and information systems 48000000Vehicle-fleet management services 50111100

Lot details

Lot 1

No lot description published.

Statusplanning
Contract periodFrom 31 Mar 2026 to 30 Mar 2029

What is included

ItemCategoryQuantity
1Software package and information systems, Vehicle-fleet management servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 483,4841 median · 6.1 average (1,160 of 3,484 with a bid count)1.5 average (1,328 of 3,484 with named award suppliers)Not published
Same buyer4Not publishedNot publishedNot published
Delivery region: UKC2251 median · 3.3 average (87 of 225 with a bid count)1 average (101 of 225 with named award suppliers)Not published
Similar published value (0.5×–2×)2943 median · 3 average (1 of 294 with a bid count)1 average (1 of 294 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetValue not published
No-engagement rationaleNot published
Planning documents1
Planning milestones1
MilestoneTypeDueStatus
All updates will be posted via: Open: https://www.open-uk.org/ Project Reference: 008777 - Ostara Care Callengagement2 Jul 2025scheduled

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-054f00
Latest release ID015648-2026
Latest release timestampFri Feb 20 2026 12:18:02 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusplanning
Procurement methodNot published
Procurement method detailsNot published
Main procurement categoryservices
Above thresholdYes
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender value£250,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release1

Notice history

DateEventReference
20 Feb 2026planningUpdate015648-2026
18 Jun 2025planning033250-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "015648-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-02-20T12:18:02Z",
  "ocid": "ocds-h6vhtk-054f00",
  "buyer": {
    "id": "GB-PPON-PBHM-6848-TWYG",
    "name": "Newcastle City Council"
  },
  "tender": {
    "id": "008777",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2029-03-30T23:59:59+01:00",
          "startDate": "2026-03-31T00:00:00+01:00",
          "maxExtentDate": "2032-03-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "50111100",
            "scheme": "CPV",
            "description": "Vehicle-fleet management services"
          }
        ]
      }
    ],
    "title": "Ostara Care Call",
    "value": {
      "amount": 250000,
      "currency": "GBP",
      "amountGross": 300000
    },
    "status": "planning",
    "amendments": [
      {
        "id": "015648-2026",
        "description": "This procurement exercise has been postponed following an internal review. Further information will be issued to the market in due course."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further.\nThe service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract.\nAll updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHM-6848-TWYG",
      "name": "Newcastle City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 8QH",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
      },
      "details": {
        "url": "https://www.newcastle.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PBHM-6848-TWYG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "corporate.procurement.team@newcastle.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "015648-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/015648-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-20T12:18:02Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-07-02T23:59:59+01:00",
        "description": "All updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call"
      }
    ]
  },
  "initiationType": "tender"
}
Complete JSON history (2 releases)
20 Feb 2026 · 015648-2026 · planningUpdate
{
  "id": "015648-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-02-20T12:18:02Z",
  "ocid": "ocds-h6vhtk-054f00",
  "buyer": {
    "id": "GB-PPON-PBHM-6848-TWYG",
    "name": "Newcastle City Council"
  },
  "tender": {
    "id": "008777",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2029-03-30T23:59:59+01:00",
          "startDate": "2026-03-31T00:00:00+01:00",
          "maxExtentDate": "2032-03-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "50111100",
            "scheme": "CPV",
            "description": "Vehicle-fleet management services"
          }
        ]
      }
    ],
    "title": "Ostara Care Call",
    "value": {
      "amount": 250000,
      "currency": "GBP",
      "amountGross": 300000
    },
    "status": "planning",
    "amendments": [
      {
        "id": "015648-2026",
        "description": "This procurement exercise has been postponed following an internal review. Further information will be issued to the market in due course."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further.\nThe service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract.\nAll updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHM-6848-TWYG",
      "name": "Newcastle City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 8QH",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
      },
      "details": {
        "url": "https://www.newcastle.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PBHM-6848-TWYG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "corporate.procurement.team@newcastle.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "015648-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/015648-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-20T12:18:02Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-07-02T23:59:59+01:00",
        "description": "All updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call"
      }
    ]
  },
  "initiationType": "tender"
}
18 Jun 2025 · 033250-2025 · planning
{
  "id": "033250-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-06-18T12:48:12+01:00",
  "ocid": "ocds-h6vhtk-054f00",
  "buyer": {
    "id": "GB-PPON-PBHM-6848-TWYG",
    "name": "Newcastle City Council"
  },
  "tender": {
    "id": "008777",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2029-03-30T23:59:59+01:00",
          "startDate": "2026-03-31T00:00:00+01:00",
          "maxExtentDate": "2032-03-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "50111100",
            "scheme": "CPV",
            "description": "Vehicle-fleet management services"
          }
        ]
      }
    ],
    "title": "Ostara Care Call",
    "value": {
      "amount": 250000,
      "currency": "GBP",
      "amountGross": 300000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Ostara service is operated by Newcastle City Council (NCC) and provides home care service to around 3,000 customers, with an ambition to grow further.\nThe service is considering options for the possible future procurement of a new telecare, telehealth and lone working solution. The City Council is looking to engage with suppliers to understand how they would do it and what they would like to see in the scope of a contract. This market intelligence will help inform the scope of a potential contract.\nAll updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PBHM-6848-TWYG",
      "name": "Newcastle City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE1 8QH",
        "countryName": "United Kingdom",
        "streetAddress": "Civic Centre"
      },
      "details": {
        "url": "https://www.newcastle.gov.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PBHM-6848-TWYG",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "sophie.hendry@newcastle.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "033250-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/033250-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-06-18T12:48:12+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-07-02T23:59:59+01:00",
        "description": "All updates will be posted via:\nOpen: https://www.open-uk.org/\nProject Reference: 008777 - Ostara Care Call"
      }
    ]
  },
  "initiationType": "tender"
}