Open Banking (Request for Information)

{
  "id": "037201-2024",
  "tag": [
    "planning"
  ],
  "date": "2024-11-18T13:48:11Z",
  "ocid": "ocds-h6vhtk-04b753",
  "buyer": {
    "id": "GB-COH-04659712",
    "name": "LONDON NORTH EASTERN RAILWAY LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-04b753",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "The DOHL TOCs intend to tender either jointly or individually, using a set of common requirements and volumetric pricing structure, for the provision of Open Banking through the Government DPS RM6301 Framework. \nPotential suppliers are advised that they will need to join this framework to be able to tender.\n This PIN is being issued to allow time for potential suppliers to complete the formalities to join the framework. Additional information: Our intention is to issue the tender for provision initially to one Train Operating Company - LNER. The following services will be included:\n1.\tOpen Banking payment service when paying for tickets and associated services through the existing TOC's App / website, including white label products, using volumetric pricing\n2.\tOpen Banking refund service, triggered through our automated refund service, and manually where required\nOR\nEach TOC will issue their own tender within an agreed timescale, but will align requirements across the tenders, along with a common agreed pricing structure using combined volumetric pricing.\n1.\tOpen Banking payment service when paying for tickets and associated services through the existing TOC's App / website, including white label products\n2.\tOpen Banking refund service, triggered through our automated refund service, and manually where required\nInterested suppliers  are requested to complete the questionnaire at https://forms.microsoft.com/e/iSAQFjsRYc  to give initial insights to help us shape the procurement."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72300000",
            "scheme": "CPV",
            "description": "Data services"
          }
        ]
      }
    ],
    "title": "Open Banking (Request for Information)",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "The train companies operated by DOHL - The DFT holding company for government controlled Train Operating Companies (TOCS), are committed to delivering the best experience for their customers, including providing a wide range of payment options when purchasing tickets.\nThe DOHL TOCs intend to add open banking - pay by bank as a payment type for web and app channels, enabling customers to pay for tickets and other services using an instant authorised bank transfer through their banking app. \nDifferent TOCs use a range of web and products, some bespoke, and other, white labelled SaaS platforms offered by third party vendors. TOCs currently offer a range of online payment options, including Credit and Debit Card, PayPal, incorporating Pay in Three, Apple and Google Pay. Open Banking will sit alongside these options, using a dedicated Call to Action button.\nPlease note that purchasing rail tickets is not as straightforward as some other purchase models, and it will be necessary to store a reservation ID alongside the more usual fields. \nA high level process map for a typical Ticket Issuing System is included in this PIN for reference. Integration is envisaged to be through existing payment service APIs and integration offered by the Ticket Issuing System.\nRefunds are a common occurrence, due to customers changing their plans, delays and cancellations. An automated process is used to make refunds, and where a customer has paid through open banking, this must be available as an automated refund channel.\n In some cases, a refund team may make manual refunds, and this should also be an option through the open banking provision.",
    "tenderPeriod": {
      "endDate": "2024-12-18"
    },
    "communication": {
      "atypicalToolUrl": "https://forms.microsoft.com/e/iSAQFjsRYc",
      "futureNoticeDate": "2025-01-31T00:00:00Z"
    },
    "classification": {
      "id": "66110000",
      "scheme": "CPV",
      "description": "Banking services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-04659712",
      "name": "LONDON NORTH EASTERN RAILWAY LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "YORK",
        "postalCode": "YO16GA",
        "countryName": "United Kingdom",
        "streetAddress": "West Office"
      },
      "details": {
        "url": "http://www.lner.co.uk",
        "classifications": [
          {
            "id": "RAILWAY_SERVICES",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Railway services"
          }
        ]
      },
      "identifier": {
        "id": "04659712",
        "scheme": "GB-COH",
        "legalName": "LONDON NORTH EASTERN RAILWAY LIMITED"
      },
      "contactPoint": {
        "name": "Anke Tymens",
        "email": "procurement@lner.co.uk"
      }
    }
  ],
  "language": "en",
  "description": "Interested suppliers are requested to complete the questionnaire at https://forms.microsoft.com/e/iSAQFjsRYc  to give initial insights.",
  "initiationType": "tender"
}