OMNICHANEL

{
  "id": "018922-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-03T13:18:46Z",
  "ocid": "ocds-h6vhtk-0660d3",
  "buyer": {
    "id": "GB-FTS-175905",
    "name": "Cardiff and Vale University Health Board"
  },
  "awards": [
    {
      "id": "018922-2026-CAV-DIR (2025 -2026) 149-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-175919",
          "name": "NETCALL TECHNOLOGY LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "CAV-DIR(25-26)149",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "This contract provides an integrated, cloud-based\ncommunication platform for the Wales Medicines Advice\nService (WMAS), enhancing accessibility, efficiency, and\ncollaboration across NHS Wales. The solution unifies\nmultiple communication routes, including telephone email,\nSMS, WhatsApp, social media and chatbot/web assist,\nwithin a single system, supports mobile, tablet, and\ndesktop use, and ensures NHS compliant secure data\nhosting. It offers integration with Consultant Connect and\nthe Welsh Clinical Portal, real-time reporting and analytics\nfor monitoring performance, and robust business continuity\narrangements including failover testing and dedicated\nsupport",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "90"
            },
            {
              "type": "price",
              "description": "10"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "University Hospital of Wales\nHeath Park\nCardiff\nSouth Glamorgan\nCF14 4XW"
        },
        "deliveryAddresses": [
          {
            "region": "UKL22"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "OMNICHANEL",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This contract provides an integrated, cloud-based\ncommunication platform for the Wales Medicines Advice\nService (WMAS), enhancing accessibility, efficiency, and\ncollaboration across NHS Wales. The solution unifies\nmultiple communication routes, including telephone email,\nSMS, WhatsApp, social media and chatbot/web assist,\nwithin a single system, supports mobile, tablet, and\ndesktop use, and ensures NHS compliant secure data\nhosting. It offers integration with Consultant Connect and\nthe Welsh Clinical Portal, real-time reporting and analytics\nfor monitoring performance, and robust business continuity\narrangements including failover testing and dedicated\nsupport.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "A direct award via a transparency notice was justified as the most compliant and efficient route to secure continuity of the WMAS omnichannel communication platform, as the required solution was already available through an established framework containing pre‑qualified suppliers that had undergone rigorous assessment of technical capability, financial standing, security, and information‑governance compliance; the chosen supplier demonstrably met the exact service specification, integrated with existing NHS Wales digital infrastructure, and offered a fully mature, market‑ready product, making further competition unnecessary and disproportionate. Using a transparency notice ensured compliance with procurement regulations by openly declaring the intention to award, maintained full auditability and accountability, and enabled WMAS to avoid service disruption, minimise administrative burden, and deliver improved value and functionality at reduced cost compared with the previous arrangement.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-175905",
      "name": "Cardiff and Vale University Health Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Cardiff",
        "postalCode": "CF14 4HH",
        "countryName": "United Kingdom",
        "streetAddress": "Woodland House"
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Cardiff and Vale University Health Board"
      },
      "contactPoint": {
        "email": "Nicola.williams33@wales.nhs.uk",
        "telephone": "+44 2921501500"
      }
    },
    {
      "id": "GB-FTS-175919",
      "name": "NETCALL TECHNOLOGY LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH24",
        "locality": "Bedford",
        "postalCode": "MK417PH",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 203, Bedford Heights Brickhill Drive"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "NETCALL TECHNOLOGY LIMITED"
      },
      "contactPoint": {
        "telephone": "+44 03303336100"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      },
      "contactPoint": {
        "telephone": "+44 2079477501"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "018922-2026-CAV-DIR (2025 -2026) 149-1",
      "value": {
        "amount": 30402,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "018922-2026-CAV-DIR (2025 -2026) 149-1",
      "dateSigned": "2026-01-06T00:00:00Z"
    }
  ],
  "description": "(WA Ref:162337)",
  "initiationType": "tender"
}