Oak Tree Housing Association Ltd Reactive Maintenance Contract 2021-2024

The contract is for a Reactive Repairs service to properties owned / managed by Oak Tree Housing Association Ltd (OTHA). The service is to be provided on a full 365 days per year and 24/7 emergency repair cover and out of hours reactive repairs to properties and common areas at various sites within OTHA’s geographic area. The Contract will initially run for a period of 3 years with the option for renewal, at the sole discretion of OTHA, for an extension of two further periods of one year each, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore 5 years. OTHA currently owns and manages approximately 1800 domestic properties in various locations in Inverclyde. These numbers will increase in line with OTHA's development programme during the life of the contract. The services required by this contract, can include but are not restricted to the general reactive maintenance to all of OTHA’s properties. Repairs are both internal and communal. It is intended that all general building trades reactive repair work will be placed with the successful contractor during the period of the contract. Void re-let works, planned maintenance works and DDA adaptions are excluded from the scope of the service provision. In addition the following works are not included in the scope of the contract and will be carried out by specialist contractors: Lifts Fire detection and prevention systems Door entry systems Gas heating maintenance and repair The successful contractor will be expected to work with and support these specialist contractors when necessary. The successful contractor will be required to ensure that their organisational structure, labour and plant resources enable them to perform the contract, including meeting the minimum target response times for all repairs.