Official UK procurement notice
NW2596 - Salesforce Developer Services Portal Support
Authority: NORTHUMBRIAN WATER LIMITED
What is being bought
Published requirement descriptionNorthumbrian Water Limited (NWL) provide water and sewerage services to just under 4.4
million people operating principally in the North-East of England and Essex and Suffolk. It is
NWL's vision 'to be the most digital water company in the world' therefore it is our mission to find a partner to support our Developer Services Product.
The Developer Services Product is operational within NWL, having procured Salesforce software in 2021. Over the last 18 months a successful programme has enhanced visibility of customer requests and improved the customer experience by streamlining processes and procedures across our business.
The roadmap we have for enhancing our product is considerable, and includes integrating with other corporate systems, extending it across our business and developing new features for both our internal departments and external customers. NWL wish to procure a 2+2+1-year contract for a new Developer Services partner who can bring extensive knowledge of the Salesforce Platform. The partner will be able to provide expert advice on how best to use the product as well as the necessary skills to work as part of a blended team to scope, develop and test new features.
NWL are currently using the Service Cloud, Community Cloud, Sales Cloud and Salesforce Survey Products. Our chosen partner must have an in-depth knowledge and a close proven working relationship with Salesforce, experience and knowledge of the utilities sector and preferable proven history of providing successful Salesforce deliveries within the water and/or utility industry.
The key attributes that we are looking for are in the procured partner are to support us in providing an easy, timely and high-quality customer experience, to assist our current live processes, and provide the skills to develop new features within Salesforce. The partner must support our goal of realising business value over the coming years.
CPV: Software consultancy services · Software development services · Software support services
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · no lot value publishedLot #1NWL wish to procure a 2+2+1-year contract for a new Developer Services partner who can…Renewal
NWL wish to procure a 2+2+1-year contract for a new Developer Services partner who can bring extensive knowledge of the Salesforce Platform. The partner will be able to provide expert advice on how best to use the product as well as the necessary skills to work as part of a blended team to scope, develop and test new features.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Pre-requisites are detailed in the Pre-Qualification (PQQ) document within Ariba tendering portal once an expression of interest is made and access details are provided.
- Successive reduction
- Candidates will be reduced successively across stages
- “NW2596 - Salesforce Developer Services Portal Support” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 8 Dec 2022, 19:52 GMT
- Last source update
- 8 Dec 2022, 19:52 GMT
- Authority reference
NW2596- FTS notice number
2022/S 000-034855- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-038c12Find a Tender- Contract terms summary
This will be advised as part of the tender stage.
- Performance terms
If applicable these will be advised in the tender documents.
Publisher note: Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e- Sourcing Spend Management portal called "Ariba". Expressions of interest must be sent be sent to the e-mail address [email protected] before the deadline date of 12noon 22/12/2022. Once your expression of interest has been received (with the details as requested below), you will be given access to the Ariba portal within 48 hours from request (where possible) via an email (you have provided as part of your contact details) with a link to access the Ariba portal. You will be required to complete a Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) before 12noon 19/01/2023. When sending expression of interest, please provide the following information: 1) full company name 2) email address you would want the Ariba portal link to be sent to 3) details of the person responsible for this tender (Name, Job Title, Tel.)
How it was run
Official notice- Appointment period ends
- 22 Dec 2022, 12:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Deposits and guarantees
- Parent Company Guarantees and Performance Bonds may be requested as part of the award.
Timeline
8 Dec 2022 → 30 Jun 2023 · 3 dates- Notice published8 Dec 2022, 19:52 GMT
- Admission / appointment period endsperiod end, not a bid countdown22 Dec 2022, 12:00 GMT
- Bids must remain valid until30 Jun 2023, 23:59 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- TBCReview body
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria