Find a TenderAwarded
Published 29 Aug 2025, 13:28 BST

Official UK procurement notice

Non-Emergency Patient Transport Service

Official notice

Authority: Imperial College Healthcare NHS Trust (Central government)·Consortium: 3 public authorities

3 lotsServicesOpen procedure
Published estimate£129,000,000total for 3 lots
Submissions closed 17 Oct 2025awarded 14 Aug 2026
Awarded to HATS Group Ltd, Community Ambulance Service Limited3 awards

What is being bought3 lots · detail below

Published requirement description

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust with London North West University Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust.<br/>The tender divided into three lots, Lot 1: CORE , Lot 2: Renal, and Lot 3: Secure.

CPV: Ambulance services

Lots and requirements (3)Procurement structure

3 lots · all with a published value (£128,999,997 together) · same evaluation weights on every lot
Lot #1Core NEPTCancelledRenewalPublished value£41,151,000

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust for Lot 1: Core Services<br/>This notice is an intention to award a contract under the PSR Competitive process.<br/><br/>Estimated Contract Start date: February 2027<br/>Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Written representations should be sent to: [email protected]<br/><br/>Award Decision Makers<br/>As per PSR Competitive Process and including:<br/>- The Chief Financial Officer of Imperial College Healthcare NHS Trust<br/>- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust<br/>- Divisional director of finance – Corporate - Imperial College Healthcare NHS Trust<br/><br/>No conflict of interest has been declared.<br/><br/>The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process.<br/>Lot 1: HATS Group Ltd

Delivery: London · Imperial College Healthcare NHS Trust
Extensions: up to maximum of 2 years · 2 year of optional extensionVariant bids: not allowed
Lot #2RenalCancelledRenewalPublished value£84,495,000

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust for Lot 2: Renal<br/>This notice is an intention to award a contract under the PSR Competitive process.<br/><br/>Estimated Contract Start date: February 2027<br/>Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Written representations should be sent to: [email protected].<br/><br/>Award Decision Makers<br/>As per PSR Competitive Process and including:<br/>- The Chief Financial Officer of Imperial College Healthcare NHS Trust<br/>- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust<br/>- Divisional director of finance – Corporate - Imperial College Healthcare NHS Trust<br/><br/>No conflict of interest has been declared.<br/><br/>The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process per lot.<br/>Lot2: Community Ambulance Services

Delivery: London · Imperial College Healthcare NHS Trust
Extensions: up to maximum of 2years · 2 year of optional extensionVariant bids: not allowed
Lot #3SecureCancelledRenewalPublished value£3,353,997

The Provision of: Non-Emergency Patient Transport Service for Imperial College Healthcare NHS Trust with London North West University Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust for Lot 3: Secure <br/>This notice is an intention to award a contract under the PSR Competitive process.<br/><br/>Estimated Contract Start date: February 2027<br/>Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Written representations should be sent to: [email protected]<br/><br/>Award Decision Makers<br/>As per PSR Competitive Process and including:<br/>- The Chief Financial Officer of Imperial College Healthcare NHS Trust<br/>- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust<br/>- Divisional director of finance – Corporate - Imperial College Healthcare NHS Trust<br/>- Acting Operational Director of Estates & Facilities - London North West University Healthcare NHS Trust <br/>- Deputy Director of Estates and Facilities - The Hillingdon Hospitals NHS Foundation Trust<br/><br/>No conflict of interest has been declared.<br/><br/>The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process per lot.<br/>Lot3: Community Ambulance Services

Delivery: London · Imperial College Healthcare NHS Trust
Extensions: up to maximum of 2 years · 2 year of optional extensionVariant bids: not allowed

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 3 lots
Quality: 36%Price: 40%Social value: 10%Environmental: 14%
Published sub-criteria (5)
  • Improving access, reducing health inequalities and facilitating choice: 12%
  • Quality and innovation: 24%
  • Value/ price schedule: 40%
  • Social Value: 10%
  • Integration, collaboration and service sustainability: 14%
Published award criteria (5)
  • Social Value: 10
  • Improving access, reducing health inequalities and facilitating choice: 12
  • Quality and innovation: 24
  • Integration, collaboration and service sustainability: 14
  • Value/ price schedule: 40
Conditions of participation1
  • Suitability

    As per basic selection criteria document 5A and 5B

What this means for your bid
  • Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes
First published
29 Aug 2025, 13:28 BST
Last source update
17 Aug 2026, 16:21 BST
Award evaluation window
29 Aug 2025 – …
Authority reference
C381448
FTS notice number
2026/S 000-078254
Classification (CPV)
Ambulance services
Delivery area
London (UKI33)
Official registry OCID
ocds-h6vhtk-059073 Find a Tender

Publisher note: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.<br/><br/>Written representations should be sent to: [email protected].<br/><br/>Award Decision Makers<br/>As per PSR Competitive Process and including:<br/>- The Chief Financial Officer of Imperial College Healthcare NHS Trust<br/>- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust<br/>- Divisional director of finance – Corporate - Imperial College Healthcare NHS Trust<br/>- Acting Operational Director of Estates & Facilities - London North West University Healthcare NHS Trust<br/>- Deputy Director of Estates and Facilities - The Hillingdon Hospitals NHS Foundation Trust<br/><br/>No conflict of interest has been declared.<br/><br/>The final combined evaluation of the Key Criteria confirmed that the successful providers below achieved the highest overall combined scored as evaluated in the procurement process per lot.<br/>Lot 1: HATS Group Ltd <br/>Lot 2: Community Ambulance Services<br/>Lot3: Community Ambulance Services

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Submission deadline
17 Oct 2025, 16:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
360 days from the deadline
Bids opened
29 Aug 2025, 17:00 BST
Detailed submission instructions & authority contactsFrom official release

Timeline

29 Aug 2025 → 17 Aug 2026 · 3 dates
  1. Bids opened
    29 Aug 2025, 17:00 BST
  2. Submission deadline374 days ago
    17 Oct 2025, 16:00 BST
  3. Notice published70 days ago
    17 Aug 2026, 16:21 BST

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    17 Aug 2026, 16:21 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 3
Awarded value £113,284,6803 contracts exc. VAT
Bids received 5
Contracts signed 3latest 14 Aug 2026
Awarded toValueDateStatus
Not linked to a lot3 awards
HATS Group LtdNon-Emergency Patient Transport Service Lot 1: Core Services£48,363,115 †—Awarded
Community Ambulance Service LimitedSMENon-Emergency Patient Transport Service Lot 2: Renal£61,019,516 †—Awarded
Community Ambulance Service LimitedSMENon-Emergency Patient Transport Service Lot 3: Secure£3,902,049 †—Awarded

Contracts

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5bids———

Contracting authority & participating public bodies

3 public bodies on the notice

Imperial College Healthcare NHS Trust

Contracting authorityCentral GovernmentMinistry or any other national or federal authority, including their regional or local subdivisionsHealth St Mary's Hospital, Praed Street, London, London, W2 1NYContact name, email Published organisation website ↗

Consortium members and other public bodies

Dispute resolution & review bodies

  • Cabinet OfficeReview body London
  • NHS England Independent Patient Choice and Procurement PanelReview body London

Bidders & participating suppliers

2 commercial parties on the notice
  • Community Ambulance Service LimitedAwarded supplier04961635 44 Broadway, Burrell House, Stratford, London, Stratford, London, E15 1XHContact email, phone
  • HATS Group LimitedAwarded supplier03135655 44 Weir Road, London, London, SW19 8UGContact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria