NHSWYICB - Integrated Case Management System

Official notice

Authority: NHS West Yorkshire Integrated Care Board (Central government)

Framework agreementGoodsAward procedure without prior publication of a call for competition

Sectors: Software Packages & ERP (48) Delivery: Yorkshire & Humber (UKE4)

Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue

Awarded 27 Mar 2026no call for competition

What is being bought

Published requirement description

Contract – Via Framework G Cloud 14 Framework Lot 4

CPV: System management software package

How this framework works

From the published notice

Bids received: 1 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published

Lot #1This service has been procured via the G-Cloud14 FrameworkAwarded

This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 RM1557.14 Contract Length: 31/03/2026 - 30/03/2028 Contract Value Excluding VAT: £43,620 Contract Value Including VAT: £52,344. Additional information: Framework Used: G-Cloud14 Framework. LOT 4 Framework Reference: RM1557.14

Delivery: Yorkshire & Humber

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Goods
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 10 Apr 2026, 16:38 BST
Last source update: 10 Apr 2026, 16:38 BST
Authority reference: C421215
FTS notice number: 2026/S 000-032972
Classification (CPV): System management software package
Delivery area: Yorkshire & Humber (UKE4)
Official registry OCID: ocds-h6vhtk-068058 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.

Publisher note: This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 RM1557.14

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 1admitted to the panel · see the list ↓

Bids received 1

Contracts signed 1latest 27 Mar 2026

1 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Contract 032972-2026-1
Signed
27 Mar 2026
Value
£43,620
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids	—	—	—

Contracting authority & participating public bodies

NHS West Yorkshire Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth Scorex House, West 1 Bolton Road, Bradford, Yorkshire & Humber, BD1 4ASContact name, email

Dispute resolution & review bodies

Royal Courts of JusticeMediation body LondonContact email

Framework contractors & participating bidders

1 commercial party on the notice

Freshworks Inc.Framework contractor "2950 S. Delaware Street, Suite 201 San Mateo California, San Mateo, Yorkshire & Humber, 94403

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.