NHSWYICB - Integrated Case Management System

{
  "id": "032972-2026",
  "tag": [
    "award",
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  ],
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        "measure": "bids",
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  "date": "2026-04-10T16:38:55+01:00",
  "ocid": "ocds-h6vhtk-068058",
  "buyer": {
    "id": "GB-FTS-178294",
    "name": "NHS West Yorkshire Integrated Care Board"
  },
  "awards": [
    {
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      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-179818",
          "name": "Freshworks Inc."
        }
      ],
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        "hasOptions": false,
        "description": "This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 <br/><br/>RM1557.14<br/><br/>Contract Length: 31/03/2026 - 30/03/2028<br/><br/>Contract Value Excluding VAT: £43,620<br/><br/>Contract Value Including VAT: £52,344. Additional information: Framework Used:<br/>G-Cloud14 Framework.  LOT 4<br/>Framework Reference: RM1557.14",
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        "deliveryAddresses": [
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          }
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    ],
    "title": "NHSWYICB - Integrated Case Management System",
    "status": "complete",
    "coveredBy": [
      "GPA"
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      "id": "32014L0024",
      "scheme": "CELEX"
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    "techniques": {
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    "classification": {
      "id": "48781000",
      "scheme": "CPV",
      "description": "System management software package"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
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    ]
  },
  "parties": [
    {
      "id": "GB-FTS-178294",
      "name": "NHS West Yorkshire Integrated Care Board",
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        "reviewBody"
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      "address": {
        "region": "UKE4",
        "locality": "Bradford",
        "postalCode": "BD1 4AS",
        "countryName": "United Kingdom",
        "streetAddress": "Scorex House, West 1 Bolton Road"
      },
      "details": {
        "url": "https://www.westyorkshire.icb.nhs.uk/",
        "buyerProfile": "https://www.westyorkshire.icb.nhs.uk/",
        "classifications": [
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          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
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      },
      "identifier": {
        "legalName": "NHS West Yorkshire Integrated Care Board"
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      "contactPoint": {
        "name": "Procurement Team",
        "email": "wyicb-kirk.procurement@nhs.net"
      }
    },
    {
      "id": "GB-FTS-179818",
      "name": "Freshworks Inc.",
      "roles": [
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      "address": {
        "region": "UKE",
        "locality": "San Mateo",
        "postalCode": "94403",
        "countryName": "United Kingdom",
        "streetAddress": "\"2950 S. Delaware Street, Suite 201    San Mateo California"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Freshworks Inc."
      }
    },
    {
      "id": "GB-FTS-88",
      "name": "Royal Courts of Justice",
      "roles": [
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      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "details": {
        "url": "https://www.gov.uk/"
      },
      "identifier": {
        "legalName": "Royal Courts of Justice"
      },
      "contactPoint": {
        "email": "royalcourtsofjustice.jc@gov.uk"
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    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "032972-2026-1",
      "value": {
        "amount": 43620,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "032972-2026-1",
      "dateSigned": "2026-03-27T00:00:00Z"
    }
  ],
  "description": "This service has been procured via the G-Cloud14 Framework. Specifically LOT 4<br/><br/>RM1557.14",
  "initiationType": "tender"
}