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NHS24 Workforce Management Solution

Buyer: NHS 24 →

Participate on publictendersscotland.publiccontractsscotland.gov.uk ↗External submission platform

BuyerNHS 24
StatusClosed
Deadline5 Aug 2026
Value£3,000,000
Published3 Jul 2026

What is being bought

NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.

Delivery location

UKM

Categories

Software package and information systems 48000000Industry specific software package 48100000Software package and information systems 48000000

Lot details

Lot 1

NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services. The Framework will support the replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The required solution and services include, but are not limited to: - provision of a cloud-based WFM SaaS solution; - solution design, configuration and implementation; - integration with relevant operational, contact centre, HR, payroll, reporting and other business systems; - data migration from incumbent or relevant source systems; - testing, assurance, cutover and go-live support; - training and knowledge transfer; - ongoing hosting, support, maintenance, service management and continuous improvement; - reporting, analytics and workforce visibility; - mobile / self-service access for end users; - security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and - associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.

Statusactive

Award criteria
Quality — 60
Cost — 40

What is included

ItemCategoryQuantity
1Software package and information systems, Industry specific software packageNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 483,4461 median · 6.2 average (1,147 of 3,446 with a bid count)1.5 average (1,311 of 3,446 with named award suppliers)Not published
Same buyer1Not publishedNot publishedNot published
Delivery region: UKM1033 median · 4.6 average (31 of 103 with a bid count)1 average (38 of 103 with named award suppliers)Not published
Similar published value (0.5×–2×)262Not publishedNot publishedNot published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNo
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaeconomic
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0685a6
Latest release ID062884-2026
Latest release timestampFri Jul 03 2026 14:10:20 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statusactive
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: end2026-08-05T12:00:00+01:00
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: start2026-08-05T12:00:00+01:00
Award period: endNot published
Submission method detailshttps://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html
Submission languagesen
Electronic catalogue policyNot published
Total tender value£3,000,000
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release0
Contracts in latest release0
Parties in latest release3

Notice history

DateEventReference
3 Jul 2026tender062884-2026
17 Apr 2026planning035348-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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    "lots": [
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        },
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    "tenderPeriod": {
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      "hasElectronicPayment": true,
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        "countryName": "United Kingdom",
        "streetAddress": "National Headquarters, Gyle Square, South Gyle Crescent"
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      "name": "Court of Session",
      "roles": [
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      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament House, Parliament Square"
      },
      "identifier": {
        "legalName": "Court of Session"
      }
    }
  ],
  "language": "en",
  "description": "The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32267. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nCommunity benefits requirements may apply to this Framework Agreement and any call-off contract awarded under it, where relevant and proportionate to the nature, value and scope of the services.\nCommunity benefits may include, but are not limited to, commitments relating to workforce development, knowledge transfer, training opportunities, digital skills development, support for employability and early careers, engagement with SMEs / third sector organisations where relevant, Fair Work practices, environmental sustainability and other measures that support economic, social or environmental wellbeing.\nAny community benefits commitments will be expected to be proportionate to the contract and directly relevant to the delivery of the WFM solution and associated services. The successful Tenderer may be required to report on agreed community benefits outcomes during the term of the relevant call-off contract.\n(SC Ref:836406)",
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}
Complete JSON history (2 releases)
3 Jul 2026 · 062884-2026 · tender
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        "buyer"
      ],
      "address": {
        "region": "UKM",
        "locality": "Glasgow",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "http://www.nhs24.com",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS 24"
      },
      "contactPoint": {
        "url": "https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html",
        "name": "Sam Torrance",
        "email": "sam.torrance@nhs.scot",
        "telephone": "+44 1419515000"
      }
    },
    {
      "id": "GB-FTS-4476",
      "name": "Scottish Ambulance Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM75",
        "locality": "Edinburgh",
        "postalCode": "EH12 9EB",
        "countryName": "United Kingdom",
        "streetAddress": "National Headquarters, Gyle Square, South Gyle Crescent"
      },
      "details": {
        "url": "http://www.scottishambulance.com",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00393"
      },
      "identifier": {
        "legalName": "Scottish Ambulance Service"
      },
      "contactPoint": {
        "email": "Alex.little1@nhs.scot",
        "telephone": "+44 01313140090"
      }
    },
    {
      "id": "GB-FTS-2541",
      "name": "Court of Session",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament House, Parliament Square"
      },
      "identifier": {
        "legalName": "Court of Session"
      }
    }
  ],
  "language": "en",
  "description": "The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32267. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343\nCommunity benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/\nA summary of the expected community benefits has been provided as follows:\nCommunity benefits requirements may apply to this Framework Agreement and any call-off contract awarded under it, where relevant and proportionate to the nature, value and scope of the services.\nCommunity benefits may include, but are not limited to, commitments relating to workforce development, knowledge transfer, training opportunities, digital skills development, support for employability and early careers, engagement with SMEs / third sector organisations where relevant, Fair Work practices, environmental sustainability and other measures that support economic, social or environmental wellbeing.\nAny community benefits commitments will be expected to be proportionate to the contract and directly relevant to the delivery of the WFM solution and associated services. The successful Tenderer may be required to report on agreed community benefits outcomes during the term of the relevant call-off contract.\n(SC Ref:836406)",
  "initiationType": "tender"
}
17 Apr 2026 · 035348-2026 · planning
{
  "id": "035348-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-17T16:03:32+01:00",
  "ocid": "ocds-h6vhtk-0685a6",
  "buyer": {
    "id": "GB-FTS-164469",
    "name": "NHS 24"
  },
  "links": [
    {
      "rel": "canonical",
      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000829747"
    }
  ],
  "tender": {
    "id": "NHS24/2025/945",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "Please see attached RFI for more detail"
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKM"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          }
        ]
      }
    ],
    "title": "NHS24 Workforce Management Solution – Market Engagement Session",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "NHS 24 is holding a virtual Pre‑Invitation to Tender (Pre‑ITT) market engagement session on Thursday 23 April 2026, 11:00–12:00 (UK time), ahead of the upcoming procurement of a new Workforce Management system. This pre‑procurement session is for information‑gathering to help inform the procurement approach and is not part of any formal evaluation or competition. Suppliers interested in attending should request an invitation via the PCS‑Tender bulletin board.",
    "communication": {
      "atypicalToolUrl": "https://www.publiccontractsscotland.gov.uk/",
      "futureNoticeDate": "2026-05-01T00:00:00+01:00"
    },
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-FTS-164469",
      "name": "NHS 24",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKM",
        "locality": "Glasgow",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "http://www.nhs24.com",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "NHS 24"
      },
      "contactPoint": {
        "name": "Sam Torrance",
        "email": "sam.torrance@nhs.scot",
        "telephone": "+44 1419515000"
      }
    }
  ],
  "language": "en",
  "description": "See attached invite\nNOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=829747.\n(SC Ref:829747)",
  "initiationType": "tender"
}