Official UK procurement notice
NHS24 Workforce Management Solution
Authority: NHS 24 (NHS & healthcare)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionNHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services.
The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework.
The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.
CPV: Industry specific software package · Software package and information systems
How this framework works
From the published notice- Places
- up to 1 suppliers
The lotProcurement structure
single lot · no lot value publishedLot #1NHS 24 is undertaking an open procedure procurement to establish a single-supplier…
NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services.
The Framework will support the replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework.
The required solution and services include, but are not limited to:
- provision of a cloud-based WFM SaaS solution;
- solution design, configuration and implementation;
- integration with relevant operational, contact centre, HR, payroll, reporting and other business systems;
- data migration from incumbent or relevant source systems;
- testing, assurance, cutover and go-live support;
- training and knowledge transfer;
- ongoing hosting, support, maintenance, service management and continuous improvement;
- reporting, analytics and workforce visibility;
- mobile / self-service access for end users;
- security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and
- associated professional services, change control support and optional catalogue services within the scope of the Framework.
For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting.
The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 60%
- Cost: 40%
Published award criteria (2)
- Quality: 60
- Cost: 40
- Economic & financial standing
Bidders will be required to complete the relevant SPD (Scotland) economic and financial standing questions.
Bidders will be required to provide details of their average general yearly turnover for the last three financial years.
Bidders will also be required to confirm that they hold, or can commit to obtain prior to commencement of any contract awarded under the Framework, any required levels of insurance cover specified.
The Authority reserves the right to request copies of audited accounts, management accounts, insurance certificates, parent company guarantees or other supporting evidence prior to award.
Minimum: Bidders will be required to have an average general yearly turnover of a minimum of 600,000 GBP for the last three financial years. Where the Bidder is unable to meet this requirement in its own right, the Authority may consider evidence of support from a parent company, group co…
- Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
- “NHS24 Workforce Management Solution” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 17 Apr 2026, 16:03 BST
- Last source update
- 3 Jul 2026, 15:10 BST
- Award evaluation window
- 5 Aug 2026 – …
- Authority reference
NHS24/2025/945- FTS notice number
2026/S 000-062884- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0685a6Find a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
- Performance terms
The successful Tenderer will be required to deliver the Workforce Management solution and associated services in accordance with the requirements, service levels, implementation obligations, security requirements, data protection obligations, support arrangements, change control provisions, exit obligations and reporting requirements set out in the procurement documents.
The successful Tenderer will also be required to comply with applicable legal, regulatory, environmental, social and employment law obligations, including requirements relating to Fair Work, modern slavery, information security, data protection, cyber resilience, accessibility and business continuity, where applicable to the performance of the Framework Agreement and any call-off contract.
- Review procedure
In accordance with the Public Contracts (Scotland) Regulations 2015, proceedings may be brought in the Sheriff Court or the Court of Session. The Authority will incorporate a standstill period following notification of the award decision.
Publisher note: The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 32267. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Community benefits requirements may apply to this Framework Agreement and any call-off contract awarded under it, where relevant and proportionate to the nature, value and scope of the services. Community benefits may include, but are not limited to, commitments relating to workforce development, knowledge transfer, training opportunities, digital skills development, support for employability and early careers, engagement with SMEs / third sector organisations where relevant, Fair Work practices, environmental sustainability and other measures that support economic, social or environmental wellbeing. Any community benefits commitments will be expected to be proportionate to the contract and directly relevant to the delivery of the WFM solution and associated services. The successful Tenderer may be required to report on agreed community benefits outcomes during the term of the relevant call-off contract. (SC Ref:836406)
How it was run
Official noticeTender documents are also served through a separate tool: https://www.publiccontractsscotland.gov.uk/ ↗
- Appointment period ends
- 5 Aug 2026, 12:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Bids opened
- 5 Aug 2026, 12:00 BST
Timeline
1 May 2026 → 4 Nov 2026 · 5 dates- Next notice expected175 days ago1 May 2026, 00:00 BST
- Notice published111 days ago3 Jul 2026, 15:10 BST
- Admission / appointment period ends78 days ago · period end, not a bid countdown5 Aug 2026, 12:00 BST
- Bids opened78 days ago5 Aug 2026, 12:00 BST
- Today22 Oct 2026
- Bids must remain valid untilin 14 days4 Nov 2026, 23:59 GMT
Notice history
4 events · 2 releases on Find a Tender · since 3 Jul 2026- Published value published: £3,000,0003 Jul 2026, 15:10 BST
- Status changed to active3 Jul 2026, 15:10 BST
- Procurement method changed3 Jul 2026, 15:10 BST
- Deadline published: 5 Aug 2026, 12:00 BST3 Jul 2026, 15:10 BST
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- Scottish Ambulance ServiceContracting authority
Dispute resolution & review bodies
- Court of SessionReview body
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.