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NHS24 Clinical Reasoning Engine

Industry specific software package
Information technology services
Medical software package
+1 more
Scotland (UKM)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS 24: "NHS24 Clinical Reasoning Engine". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNHS 24Scope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NHS 24
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NHS 24. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 2 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNHS 24
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Mar 2025, 11:23 GMT
Last source update4 Mar 2025, 11:23 GMT
Recurring procurementNot published
ClassificationIndustry specific software package, Information technology services, Medical software package, Software package and information systems
Delivery area
Scotland (UKM)
OCIDocds-h6vhtk-04b1b5
What is being bought
This is a Voluntary Ex Ante Transparency (VEAT) Notice. This Notice is to indicate that NHS 24 intends to enter in to Contract with Elsevier for the provision of their Clinical Reasoning Engine (CRE). The Contract duration will be an initial three year period with one optional two year extension. The total contract value indicated in II.1.7, includes the optional two year extension period.
What changed
From the official release history
  1. Official notice release published
    4 Mar 2025, 11:23 GMT
  2. Status changed to complete
    28 Oct 2024, 09:03 GMT
  3. Official notice release published
    28 Oct 2024, 09:03 GMT
  4. Buyer information updated
    28 Oct 2024, 09:03 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Decision Support tool is a critical component of NHS 24 systems. It aids call handlers in providing safe, patient-centred care for services such as the Forensic Medical Examination (FME), Scottish Emergency Dental Service (SEDS), Mental Health Hub, and the 111 service. The entire 111 service is designed around a clinically safe decision support tool to guide callers to the right endpoint. The current tool, Arezzo, provided by Elsevier, manages clinical protocols and provides the ability to triage patients. During delivery of the replacement Contact Centre CRM, it was identified that the current tool is approaching end of life and becoming unsupported, with a replacement product (CRE) being offered. Having undergone considerable procurement and market research, CRE was confirmed as the only viable option to balance, risk,cost, technical feasibility, ease of implementation and critically, patient safety. Additional information: NHS24 intends to award a contract for the Provision of a Clinical Reasoning Engine under the terms of Regulation 33(1)(b)(ii), Regulation 33(1)(c) and Regulation 33(4)(b) of the Public Contracts (Scotland) Regulations 2015.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 Mar 2025, 11:23 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 17 Oct 2024, 00:00 BST · £4,500,000
Commercial outcome and competition
Awards
Elsevier B.V.
Not published · Not published · active
Contracts
Contract
£4,500,000 · signed 17 Oct 2024, 00:00 BST · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 1 (lot 1)
foreignBidsFromEU: 1 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

NHS 24

Contracting authority GB-FTS-50105
View buyer profile

  • NHS 24
    buyer

    Caledonia House, Cardonald Park, 140 Fify Pitches Road, Glasgow, UKM, G51 4EB
    sas.sasprocurement@nhs.scot
    +44 1419515000

  • Elsevier B.V.
    supplier

    125 The Wall, London, UK, EC2Y 5AS

  • The Scottish Courts and Tribunals Service - Glasgow Sheriff Court
    reviewBody

    Glasgow
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationalePlease refer to section VI.3) additional information in this notice for more detail.