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NHS 111 Wales Online Symptom Checkers

Industry specific software package
Information systems
Information systems and servers
+2 more
Wales (UKL)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Welsh Ambulance Services University NHS Trust: "NHS 111 Wales Online Symptom Checkers". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityWelsh Ambulance Services University NHS TrustScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Welsh Ambulance Services University NHS Trust
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Welsh Ambulance Services University NHS Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityWelsh Ambulance Services University NHS Trust
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published21 Feb 2025, 13:28 GMT
Last source update21 Feb 2025, 13:28 GMT
Recurring procurementNot published
ClassificationIndustry specific software package, Information systems, Information systems and servers, Medical information systems, Software package and information systems
Delivery area
Wales (UKL)
OCIDocds-h6vhtk-04e689
What is being bought
This contract is for the supply of an online symptom checker software solution for members of the public to access via the 111 Wales Website. The symptom checkers are required for public use, to aid decision making, provide self-care information and access to urgent unscheduled care. The symptom checkers provide an alternative service to the 111 Wales telephony service and this contract will enable the symptom checkers to be based on those triage algorithms currently used by non-clinical call handlers within the 111 Wales telephony service. The symptom checkers will enable a member of the public to answer a series of questions about their symptoms and then provide health information. Depending upon the outcome a person may for example be signposted to contact another service such as a pharmacist. The solution will also enable an end user to enter their demographic details and through integration with other 111 Wales systems enable subsequent remote clinical assessment and call back to be facilitated. The solution is required to be accessible from the 111 Wales Website however whilst the solution will be interoperable with the 111 Wales Website the 111 Wales Website itself is out of scope of this contract. This contract is also for the supply of professional services to enable the implementation of the solution as well as the associated licences for the software. The contract also includes the supply of ongoing support and maintenance services.
What changed
From the official release history
  1. Status changed to complete
    21 Feb 2025, 13:28 GMT
  2. Official notice release published
    21 Feb 2025, 13:28 GMT
  3. Buyer information updated
    21 Feb 2025, 13:28 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    This contract is for the supply of a new software solution to replace the online symptom checkers currently deployed on the 111 Wales website. This solution will include a web application providing the public facing front end for the online symptom checker software solution that will be separate to but integrated with the existing 111 Wales website. The 111 Wales online symptom checker software will capture a patient’s symptoms and, through the application of an algorithm, provide more information about those symptoms. The output includes details regarding where to go for help, which care services to potentially contact next, and where to find more information about the symptoms. The online symptom checkers will provide educational content and care-service signposting only and does not offer any form of diagnosis or treatment in relation to the symptoms. The purpose of the online symptom checkers is to provide an alternative service to the 111 Wales telephony service based on the same solution (“algorithms”) as the non-clinical triage algorithms currently used by call handlers within the 111 Wales telephony service. The solution is required to assess a range of symptoms and health conditions, using clinically validated algorithms and providing no less than the 76-symptom checkers currently available online via the 111 Wales Website. The solution must also provide triage outcome levels that are the equivalent as the 111 Wales telephony service. The online symptom checkers are required to provide clear and easily understood health information that can contain links to other 111 Wales Website pages to provide the end user with additional information where required. The solution is also required to have the ability for an end user to input demographic information at the start of self-triage to provide tailored triage flow and results. In addition, the solution is required to enable demographic information to be transferred to other call handling and triage systems to allow subsequent remote clinical assessment from the 111 Wales telephony service and other local health and wellbeing services across Wales to be able to facilitate a call back if needed. The software solution will be hosted locally within the Trust’s datacentres using existing infrastructure already in-place that is currently used to deploy other 111 Wales systems. In addition, this contract is for the supply of professional services to enable the implementation of the solution as well as the relevant software licences for the software itself. The contract is also for the supply of the associated ongoing support and maintenance services.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    21 Feb 2025, 13:28 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 21 Feb 2025, 00:00 GMT · £765,000
Commercial outcome and competition
Awards
Priority Solutions Inc.
Not published · Not published · active
Contracts
Contract
£765,000 · signed 21 Feb 2025, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Welsh Ambulance Services University NHS Trust

Contracting authority GB-FTS-138984
View buyer profile

  • Welsh Ambulance Services University NHS Trust
    buyer

    Beacon House, William Brown Close, Cwmbran, UK, NP44 3AB
    emma.burns@wales.nhs.uk

  • High Court
    reviewBody

    Royal Courts of Justice, The Strand, London, WC2A 2LL
    +44 2079477501

  • Priority Solutions Inc.
    supplier

    110 S Regent St, STE 500, SLC, US, 84111
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe current system used by non-clinical call takers in the 111 Wales telephony service uses proprietary algorithms and the proposed system will be based on these algorithms. No alternative or substitute exists to meet the capability currently in use that could reasonably be configured and/or deployed in the timescale required by the Welsh Ambulance Services University NHS Trust (the ‘Trust’) or without the Trust unreasonably investing a disproportionate amount of public money and Trust time (for example, by deploying clinically validated algorithms based on those currently used within the 111 Wales telephony service and through mitigating the need to invest in new datacentre hardware infrastructure). The proposed contract would be complementary to the current 111 Wales decision support software that is live and in widespread use across the 111 Wales service and configured to specifically fit the Trust processes. The proposed supplier, Priority Solutions Inc is the only supplier capable of supplying a solution that will have the same level of triage outcome levels as the current 111 Wales telephony service. This requirement is essential given the new online symptom checker solution will be required to capture patient demographic details and integrate with and transfer data in real-time to the 111 Wales call handling and triage systems. As well as enable transfer of information and call back from other service providers such as GP Out of Hours. Currently patients are advised to call 111 which then impacts the demand for 111 telephony services. To ensure the appropriate flow of patients between services it is essential triage outcome levels are the equivalent to the existing 111 telephony service. Additionally, there is a lack of a commercial product available with NHS England for example having developed their own in-house solutions. Symptom Checker solutions in the marketplace are generally not targeted towards 111 services but for primary care and emergency departments. Accordingly, there is currently no readily available symptom checker solution capable of deployment in a 111 environment. Only Priority Solutions Inc can supply an interoperable and complementary system.