NHS 111 Service (Midlands Region) - Market Engagement

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.<br/><br/>Further objectives of the service will be to:<br/>

• Achieve nationally and regionally mandated KPIs and quality measures. <br/>
• Expedite patient access to appropriate end point services.<br/>
• Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact.<br/>
• Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS).<br/>
• Nurture a culture of self-help, education and self-management.<br/>
• Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care.<br/>
• Ensure early identification of calls that would benefit from access to a clinical adviser.<br/>
• Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients’ care where additional or specialist care is required.<br/>
• Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway.<br/>
• Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.<br/><br/>It is anticipated that the service will receive circa 5.5m calls per annum, Midlands wide.<br/><br/>The anticipated contract duration will be 5 years with an option to extend for up to a further 2 years.<br/><br/>Providers are invited to attend a market engagement event on the morning of the 20th April 2023, to be held at a venue in central Birmingham. Further details relating to the venue and specific timing of the event will be communicated to registered providers.<br/><br/>In order to register to attend the event, please follow the instructions provided later in this notice. (Section II.2.14). Providers are asked to complete a short questionnaire as part of the registration process.<br/><br/>Please note, this PIN relates to services within scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services (also known as the "Light Touch Regime").<br/><br/>The commissioners do not bind themselves to commencing or running any public procurement procedure further to, or as a result of, this market engagement.<br/><br/>Any subsequent procurement, if undertaken, will be commenced by way of a separate call for competition via a relevant notice published in Find a Tender.<br/><br/>Any and all information/documents that are made available as part of this engagement exercise is draft and subject to change. All timeframes are indicative and also subject to change. Additional information: To register to attend the market engagement event and access further details relating to the market engagement please go to the following link/address: "health ↗ family.force.com/s/Welcome", register on the system as appropriate and access project reference C152296 "NHS 111 Service (Midlands Region) - Market Engagement".<br/><br/>Event registration deadline: 17:00 on 14/4/2023.