NHS 111 Service (Midlands Region) - Invitation to Tender

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.<br/><br/>Further objectives of the service will be to:<br/>

• Achieve nationally and regionally mandated KPIs and quality measures.<br/>
• Expedite patient access to appropriate end point services.<br/>
• Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact.<br/>
• Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS).<br/>
• Nurture a culture of self-help, education and self-management.<br/>
• Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care.<br/>
• Ensure early identification of calls that would benefit from access to a clinical adviser.<br/>
• Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients’ care where additional or specialist care is required.<br/>
• Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway.<br/>
• Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.<br/><br/>The contract term will be 5 years with the option to extend for up to a further 2 years.<br/><br/>This Procurement has been advertised in accordance with the requirements of the Public Contracts Regulations 2015 (as amended) (the “Regulations”) to the extent that the Regulations relate to services within the scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioner and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services.