Find a TenderAwardedContract award notice
Published 8 Jul 2025, 09:09 BST

Official UK procurement notice

New Critical Pager System

Official notice

Authority: Velindre University NHS Trust (NHS & healthcare)

ServicesOpen procedureAbove thresholdSME suitable
Published estimate£750,000≈ £250k / year · £900,000 inc. VAT14.9% below published estimate
Submissions closed 4 Aug 2025awarded 30 Sept 2025
Award (standstill) to Multitone Electronics Plc
Contract term 3 yrsends 30 Nov 2028 · up to 30 Nov 2030 with extensions · starts 1 Dec 2025

What is being bought

Published requirement description

Following an open tender procedure Hywel Dda university Health Board are seek to award a three (3) year contract with the option to extend for a further two (2) years to Multitone Electronics Plc.

The provider will implement a paging solution for 1412 pagers across its HDUHB’s four acute sites. The agreement includes the initial supply and installation of any required infrastructure as well as full service, maintenance, support, and training for the duration of the contract.

  • The authority expects to re-tender this requirement around 1 May 2030, 23:59 BST.
  • No preliminary market engagement: Due to time constraints a decision was made to proceed with open tender notice only

CPV: IT services: consulting, software development, Internet and support · Radio pagers · Repair and maintenance services · Software package and information systems

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 3 yrsSMEPublished value£750,000
Contract period: 1 Dec 2025 – 30 Nov 2028 (3 yrs) · up to 30 Nov 2030 with extensionsValue: £750,000 exc. VAT · £900,000 inc. VAT
Delivery: WalesEligibility: SME eligible
Extensions: Option to extend for two years
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    To be reviewed in the tender process

  • Technical & professional ability

    To be reviewed in the tender process

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Technical: 70%
  • Commercial: 30%
Published award criteria (2)
  • Technical
  • Commercial
Conditions of participation2
  • Economic & financial standing

    To be reviewed in the tender process

  • Technical & professional ability

    To be reviewed in the tender process

What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes · next expected 1 May 2030
First published
8 Jul 2025, 09:09 BST
Last source update
30 Sept 2025, 15:55 BST
Award evaluation window
Submission end – 15 Sept 2025
Authority reference
P0110
FTS notice number
2025/S 000-038071
Latest notice
Contract award notice (UK6)
Classification (CPV)
IT services: consulting, software development, Internet and supportRadio pagersRepair and maintenance servicesSoftware package and information systems
Delivery area
Wales (UKL)
Official registry OCID
ocds-h6vhtk-055ac9 Find a Tender
Contract terms summary

To be confirmed following the tender process

Review and risk notes
Risks

KPIs and service level agreements are included in the tender documentation

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on Sell2Wales
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
4 Aug 2025, 12:00 BST
Clarification deadline
18 Jul 2025, 12:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

8 Jul 2025 → 1 Dec 2025 · 8 dates
  1. Tender notice published
    8 Jul 2025, 09:09 BST
  2. Clarification questions by
    18 Jul 2025, 12:00 BST
  3. Submission deadline
    4 Aug 2025, 12:00 BST
  4. Award decision expected by
    15 Sept 2025, 23:59 BST
  5. Assessment summaries sent392 days ago
    30 Sept 2025, 00:00 BST
  6. Latest notice published391 days ago
    30 Sept 2025, 15:55 BST
  7. Standstill ends382 days ago
    9 Oct 2025, 23:59 BST
  8. Contract starts330 days ago
    1 Dec 2025

Notice history

4 events · 2 releases on Find a Tender · since 8 Jul 2025
  1. Tender notice published
    8 Jul 2025, 09:09 BST
    UK4
  2. Contract award notice published
    30 Sept 2025, 15:55 BST
    UK6
  3. Status changed to complete
    30 Sept 2025, 15:55 BST
  4. Contract signature expected
    13 Oct 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £638,4291 award exc. VAT
Bids received 2
Awarded toValueDateStatus
Multitone Electronics PlcNew Critical Paging System1 Dec 2025 – 30 Nov 2028 · up to 30 Nov 2030Extensions: Option to extend for two (2) years£638,42930 Sept 2025standstill to 9 Oct 2025Standstill

Bid statistics published by the authority

BidsSMEVCSEValid bid range
2final-stage tenders00—

Contracting authority & participating public bodies

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)

Contracting authorityPublic authority - central governmentWelsh devolved regulations apply GB-PPON: PXWV-6492-CGMN 4-5 Charnwood Court,, Cardiff, Wales, CF14 3UZContact name, email, phone

Bidders & participating suppliers

1 commercial party on the notice
  • Multitone Electronics PlcAwarded supplierGB-PPON: PTGQ-6283-NZXM Shortwood Copse Lane, Hampshire, South East, RG23 7NLContact email

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender