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planned
Official procurement procedure

New Build Customer Care Call Handling and Contractor Management Service

Call centre
Repair and maintenance services of building installations
UK
Published value
£170,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: TRAFFORD HOUSING TRUST LIMITED: "New Build Customer Care Call Handling and Contractor Management Service". Published status: planned. Published value: £170,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityTRAFFORD HOUSING TRUST LIMITEDScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£170,000
Bidder Intelligence · Authority Profile: TRAFFORD HOUSING TRUST LIMITED
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for TRAFFORD HOUSING TRUST LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityTRAFFORD HOUSING TRUST LIMITED
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published13 Apr 2021, 12:14 BST
Last source update13 Apr 2021, 12:14 BST
Recurring procurementNot published
ClassificationCall centre, Repair and maintenance services of building installations
Delivery area
UK
OCIDocds-h6vhtk-02a577
What is being bought
Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects. The successful supplier will liaise with both contractors and sub contractors. They will be required to manage and monitor contractor performance, liaise with customers and THT. Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.
What changed
From the official release history
  1. Published value updated to £170,000
    13 Apr 2021, 12:14 BST
  2. Status changed to planned
    13 Apr 2021, 12:14 BST
  3. Official notice release published
    13 Apr 2021, 12:14 BST
  4. Buyer information updated
    13 Apr 2021, 12:14 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    To provide the above described service to 600+ properties across multiple sites and contractors. Additional information: Trafford Housing Trust will be hosting some information sessions to help suppliers understand the scope and timescales of this opportunity. If you wish to attend one of these sessions please express an interest to sophie.mills@traffordhousingtrust.co.uk before Friday 23rd April 2021. Sessions will be held in the last week of April.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    13 Apr 2021, 12:14 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

TRAFFORD HOUSING TRUST LIMITED

Contracting authority GB-FTS-12187
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published