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Published 25 Sept 2026, 09:20 BST

Official UK procurement notice

NEL Interpreting and Translation Service

Authority: NHS North East London Integrated Care Board (Central government)

ServicesOpen procedure
Sectors: Health & Social Care (85) Delivery: London (UKI)
Awarded value£2,555,417published contract · exc. VAT
Awarded 25 Sept 2026
Awarded to Word360 Ltd

What is being bought

Published requirement description

NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest.

CPV: Health and social work services

The lotProcurement structure

single lot · no lot value published
Lot #1NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video...Awarded
NHS North East London (NEL) Integrated Care Board (ICB) are commissioning Interpretation and Translations services for general practice including face to face, telephone, video and British Sign Language (BSL) covering Barking and Dagenham, Havering, Newham, Redbridge and Waltham Forest. The Procurement is being managed by NHS London Commercial Hub (NHS LCH) hosted by NHS North East London, on behalf of NEL ICB, in connection with a Mini Competition under SBS Framework, Interpreting and Translation Services, Reference: SBS/10519, Lot 6, One Stop Shop. This contract will go live on 1st Decembe…
Delivery: London
Extensions
12 Month extension subject to authority approval
85000000 Health and social work services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published sub-criteria (2)
  • Technical Envelope — 70%
  • Financial Model — 30%
Published award criteria (3)
  • Procurement Specific Questionnaire — 0
  • Technical Envelope — 70
  • Financial Model — 30

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
25 Sept 2026, 09:20 BST
Last source update
25 Sept 2026, 09:20 BST
Authority reference
PRJ 4026
Classification (CPV)
Health and social work services
Delivery area
London (UKI)
Official registry OCID
ocds-h6vhtk-077a16

Publisher note: This is in relation to the NHS Shared Business Services Limited Interpretation and Translation Framework - Lot 6. Please refer to the notice below https://www.find-tender.service.gov.uk/Notice/081926-2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £2,555,4171 contract exc. VAT
Bids received 14
Contracts signed 1latest 25 Sept 2026
Awarded toValueDateStatus
Word360 Ltd——Awarded

Contracts

  • Contract 090807-2026-1 · Word360 Ltd

    Signed
    25 Sept 2026
    Value
    £2,555,417
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
14bids———

Contracting authority & participating public bodies

NHS North East London Integrated Care Board

Contracting authorityCentral GovernmentBody governed by public lawHealth GB-NHS: QMF 20 Churchill Place, Canary Wharf, London, London, E14 5HJ

Dispute resolution & review bodies

  • NHS North East London ICBReview body LONDON

Bidders & participating suppliers

1 commercial party on the notice
  • Word360 LimitedAwarded supplierGB-COH: 05498277 Edgbaston, Birmingham, London, B15 1NP

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.