Official UK procurement notice
Neighbourhood Mental Health Services (Crisis Alternatives)
Authority: NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD (Central government)
What is being bought2 lots · detail below
Published requirement descriptionThe Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots:
Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed.
Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.
CPV: Health services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£21,500,000 together) · win at most 2 of themLot #1Neighbourhood Mental Health partnership servicePublished value£13,500,000
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 1 - Neighbourhood Mental Health partnership Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal health-family.force.com/s/Welcome ↗
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: [email protected] or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
Lot #2Outreach at Home and Community Outreach ServicePublished value£8,000,000
This notice is to inform providers of the release of documentation to initiate a competitive process to secure a Provider to deliver Lot 2 - Outreach at Home and Community Outreach Service.
The contract will commence on 1st July 2027 and and will continue for three (3) years with an option to extend for up to two (2) years.
Further details of the services required are outlined within the procurement documentation.
To express interest and participate in the Competitive Process, please register and apply via Atamis e-sourcing portal health-family.force.com/s/Welcome ↗
It is free to register on the Atamis portal and it can be accessed at any time of day providing you have a working internet connection. Should providers have any queries, or are having problems registering on the portal; they should contact the Atamis helpdesk via: [email protected] or phone number 0800 9956035. The helpdesk is open Monday - Friday between 08:00 - 18:00
The deadline for submissions is 12:00 (noon) 27th November 2026.
If you have any questions, please send them through the message centre on the Atamis e-procurement portal.
This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. Responses must be submitted through the Atamis e-Procurement Portal on the link provided in this notice prior to the stated deadline. Additional information: The Authority may wish to introduce additional services during the lifetime of the contract ("Contract modifications"). Such contract modifications will be contemplated where additional requirements are similar and or complementary to the services already included in the contract, at any given time. Such expansion would be by the addition of services commissioned by the Authority as named in the Contract Notice. To this end, the Bidder should be aware that after the award of contract, there is a possibility that the successful Bidder may be offered a variation to the contract in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Turnover usually expected: about £16,000,000 – ~£27,000,000 per lot (twice each lot's annual value).
Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD buys Health services (CPV 8510), and who usually turns up
NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Health services (CPV 8510) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in East of England.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in East of England.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 41 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid50% / 14%
2–310% / 39%
4–640% / 32%
7+0% / 16%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate0% / 40%
Within ±2%88% / 57%
Above estimate13% / 3%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Neighbourhood Mental Health partnership serviceCPV 85100000Published estimate£14m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid21%
2–336%
4–633%
7+10%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 36 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£13m–£14m
Estimate£14m
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £954m24 awards in 36m · last 2 months ago | 2 live · £63m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 2% below n=13 | |
| £185m6 awards in 36m · last this month | 3 live · £109m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=6 | |
| £5.4m16 awards in 36m · last 2 months ago | 1 live · £1.3m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 3% below n=1 | |
| £5.9m11 awards in 36m · last this month | 1 live · £5.9m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 4% below n=1 | |
| £2.3m3 awards in 36m · last 14 months ago | 1 live · £1 iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | no comparable pairs |
Lot #2Outreach at Home and Community Outreach ServiceCPV 85100000Published estimate£8.0m
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid22%
2–335%
4–633%
7+10%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 36 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£7.9m–£8.0m
Estimate£8.0m
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £858m58 awards in 36m · last this month | 11 live · £244m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=7 | |
Creative Support LtdLarge | £855m43 awards in 36m · last this month | 11 live · £510m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=14 |
| £954m24 awards in 36m · last 2 months ago | 2 live · £63m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 2% below n=13 | |
Making SpaceLarge | £245m28 awards in 36m · last this month | 5 live · £183m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=6 |
| £47m13 awards in 36m · last 3 months ago | 2 live · £16m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=2 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the match score are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 14 Oct 2026, 15:45 BST
- Last source update
- 14 Oct 2026, 15:45 BST
- Award evaluation window
- 27 Nov 2026 – …
- Authority reference
C476044- FTS notice number
2026/S 000-097150- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0787d8Find a Tender
How to participate & submission route
Official notice Submit via Atamis (Health Family)- Requests to participate (first stage)
- —
- Tender submission deadline
- 27 Nov 2026, 12:00 GMT
- Clarification deadline
- —
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 27 Nov 2026, 13:00 GMT
Timeline
14 Oct 2026 → 27 Nov 2026 · 3 dates- Notice published1 day ago14 Oct 2026, 15:45 BST
- Today15 Oct 2026
- Submission deadlinein 43 days27 Nov 2026, 12:00 GMT
- Bids openedin 43 days27 Nov 2026, 13:00 GMT
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice; the tender pack is on the portal.