NCL CCG Digital Inclusion Support Services - Multi lot

To enable more vulnerable patients to have access to NHS appointments and services, digitally, through placing of smart phones in libraries and community hubs and loans to patients.

To work with system partners across all sectors to identify potential service users, receive referrals and to provide suitable digital equipment.

Develop and administer a series of training interventions and support for patients to access NHS services digitally. Particular focus on attending appointments digitally, either through the loan of a device or through accessing facilities in a library or community hub.

In delivering that service:

• Confirm referral pathways with BEH, Whittington Health and North Middlesex and general practices for patients who could access appointments digitally
• Make proactive contact with BEH, Whittington Health and North Middlesex about developing the service. The approach is likely to focus on a few specialties in each organisation, demonstrating the value added to the organisation and then expanding further
• Make proactive contact with general practices about the service. Patients are not likely to access general practice appointments digitally, although a small number may. Practices may though refer patients who have multiple contacts with NHS services and would benefit from the loan of a smart phone

Liaise effectively with different organisations to identify locations with private spaces where patients can access appointments or other NHS services digitally, including:

• Rooms in Haringey libraries and community hubs
• Cultural associations, churches and mosques

Manage the appointment service at those sites so that provider trusts (BEH, North Middlesex, Whittington Health) can offer patients appointments at those locations.

Manage smart phones, (funded separately, so not to include in costs). Manage information governance processes. Monitor spend and activity on those phones. Remove phones from patients if not used appropriately or not used. Recruit and train volunteers or train patients to use those services.

Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner.

The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one year at the sole discretion of the Authority.

Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice .

Develop and deliver a series of appropriate training interventions based on the NHS App (repeat prescriptions) and e-Consultation platforms (Accurx, e-Consult).

Develop and deliver a proactive outreach programme to reach patients.

• General practices, who will have lists of patients who order repeat prescriptions over the phone or have frequent contact who struggle with e-consultation mechanisms
• Care home staff who support patients access services
• Voluntary groups, including carers or pensioner groups
• Sheltered housing organisations
• Community groups, supporting particular ethnic minority groups

Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner.

The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one at the discretion of the Authority.