Official UK procurement notice
National Undertaking Service · UK public procurement notice
Authority: NETWORK RAIL INFRASTRUCTURE LIMITED (Central government)
What is being bought
Published requirement descriptionUK6 Contract award notice following publication of UK5 Transparency Notice notice.
Undertaking Service is a fully national service including remote areas of England, Wales and Scotland. The supplier shall not sub-contract any part of the service.
The supplier shall collect the deceased from an agreed position of safety (i.e. not trackside).
The supplier shall provide a rapid response of the care and collection of the deceased following a fatality on the railway (arriving within a max of 2 hours).
The supplier shall provide a 24 hour service 365 days a year and shall respond to call outs within 90 minutes.
The supplier shall provide a National call centre with a 24 hour service for 365 days of the year and shall ensure that calls are answered and dealt with to the agreed KPI's.
The supplier shall care for and deliver the deceased and their personal effects which are not retained by the police to the mortuary recognising the requirement of a police escort.
The supplier's staff shall be dressed smartly and appropriately and use clean and discreet vehicles that are fully equipped with the appropriate equipment to attend Network Rail sites.
CPV: Funeral services
How this framework works
From the published notice- Type
- Open framework
- Framework period
- 4 yrs 1 mo · up to 6 yrs 1 mo from 1 Jun 2026
- Buyer regions
- UK
Who may buy through it
This framework will be available to Network Rail, Great British Railways, Department For Transport Operator Limited (DFTO), and their subsidiaries, successor organisations and affiliates.
The lotProcurement structure
single lot · no lot value publishedLot #1AwardedRenewal
Procedure terms & legal framework
From the official record- Procedure method
- Direct award
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- This framework will be available to Network Rail, Great British Railways, Department For Transport Operator Limited (DFTO), and their subsidiaries, successor organisations and affiliates.
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 Oct 2025, 15:45 BST
- Last source update
- 1 Apr 2026, 18:05 BST
- FTS notice number
2026/S 000-030621- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05d003Find a Tender
- Why no open competition
- Single Suppliers Technical Reasons
- Published justification
The direct award is compliant under the PA23 Schedule 5 Single suppliers due to an absence of competition for technical reasons, only a particular supplier can supply the services required.
How it was run
Official notice- Appointment period ends
- —
Timeline
20 Oct 2025 → 1 Jun 2026 · 6 dates- Planning notice published369 days ago20 Oct 2025, 15:45 BST
- Market engagement338 days ago20 Nov 2025, 23:59 GMT
If your organisation is able to provide a national service without sub-contracting any part of the service, please respond to this PIN notice by email to [email protected] by 12:00, 20 of November 2025 to register your interest, titling your email ‘Network Rail Undertaking Services PIN’. Following receipt of your email, you will be issued with a response template which consists of various questions.
Network Rail may request further engagement with suppliers who respond to this PIN, where clarifications would help provide further insight to the response already provided.
- Next notice expected264 days ago2 Feb 2026, 23:59 GMT
- Latest notice published206 days ago1 Apr 2026, 18:05 BST
- Standstill ends193 days ago14 Apr 2026, 23:59 BST
- Contract starts146 days ago1 Jun 2026, 00:00 BST
Notice history
6 events · 3 releases on Find a Tender · since 20 Oct 2025- Preliminary market engagement notice published20 Oct 2025, 15:45 BSTUK2
- Transparency notice published1 Apr 2026, 15:22 BSTUK5
- Status changed to complete1 Apr 2026, 15:22 BST
- Procurement method changed1 Apr 2026, 15:22 BST
- Contract award notice published1 Apr 2026, 18:05 BSTUK6
- Contract signature expected15 Apr 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Dignity Funerals LtdUndertaking Service21 Apr 2026 – 20 Apr 2031 · up to 21 Apr 2034Extensions: +1+1+1 years | £10,692,000 | 1 Apr 2026standstill to 14 Apr 2026 | Standstill |
Contracting authority & participating public bodies
Framework contractors & participating bidders
1 commercial party on the notice- DIGNITY FUNERALS LIMITEDFramework contractor
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Transparency notice Transparency notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender