Official UK procurement notice
National Roadside Repair and Recovery (NRRRC)
Authority: Ministry of Defence (Central government)·Consortium: 2 public authorities
What is being bought
Published requirement descriptionIt was decided in 1998 that a contracted service was required to provide roadside repair and
recovery for MOD owned and registered vehicles due to existing military recovery facilities being
unable to deliver the required level of support across the national networks in Germany and the UK
within 2-4 hours of the recovery request. There was also no capacity or capability to deliver the
service across the rest of Europe and North Africa, which remains the case due to the geographic
disposition of military Units holding recovery assets.
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
The key requirements include, but not limited to:
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
CPV: Body-repair services for vehicles · Breakdown and recovery services for cars · Breakdown and recovery services for commercial vehicles · Breakdown and recovery services for motor vehicles · Breakdown and recovery services for motorcycles · Car maintenance services · Car repair services · Car-washing and similar services · Electrical-system repair services · Motorcycle maintenance services · Motorcycle repair services · Panel-beating services · +11 more
The lotProcurement structure
single lot · no lot value publishedLot #1The fundamental requirement is for the provision of a roadside repair and recovery serviceAwardedRenewal
The fundamental requirement is for the provision of a roadside repair and recovery service
for MOD owned and registered ‘Green’ fleet and Operational White Fleet (OWF) vehicles (within
set tolerances) across the UK, Europe and North Africa, 24 hours per day, 365 days per year.
- The key requirements include, but not limited to1
:
a. A roadside assistance service in the event of a break down or Road Traffic Incident
(RTI) on the public highway.
b. A full service must be available 24 hours a day, for 365 days of the year (366 in the
event of a Leap Year).
c. The service must be available in the United Kingdom (includes Scottish Islands, and
Northern Ireland), Europe and extend to Morocco in North Africa.
d. Roadside repair.
e. Original Equipment Manufacturer (OEM) parts or OEM assured equipment parts supply
and fitting.
f. Vehicle recovery
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 21 Feb 2025, 10:03 GMT
- Last source update
- 13 Aug 2025, 15:08 BST
- Award evaluation window
- 21 Feb 2025 – …
- Authority reference
713936453- FTS notice number
2025/S 000-048465- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e5f4Find a Tender
Publisher note: https://contracts.mod.uk/go/56478250019527CC60B9
How it was run
Official notice- Submission deadline
- 18 Apr 2025
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 21 Feb 2025, 12:00 GMT
Timeline
21 Feb 2025 → 13 Aug 2025 · 3 dates- Bids opened21 Feb 2025, 12:00 GMT
- Submission deadline18 Apr 2025
- Notice published13 Aug 2025, 15:08 BST
Notice history
2 events · 2 releases on Find a Tender · since 13 Aug 2025- Status changed to complete13 Aug 2025, 15:08 BST
- Buyer details updated13 Aug 2025, 15:08 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Nationwide Assistance Group LtdNational Roadside Repair and Recovery | £6,110,000 † | — | Awarded |
Contracts
National Roadside Repair and Recovery · Nationwide Assistance Group Ltd
- Signed
- 17 Jul 2025
- Value
- £6,110,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3bids · 3 electronic · 4 from abroad | 1 | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- Army CommercialReview body
Bidders & participating suppliers
1 commercial party on the notice- Nationwide Assistance Group LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.