Official UK procurement notice
National Energy System Operator (NESO) - Digital Workplace Services & End User Compute (DWS-EUC) & IT Service Management (ITSM)
Authority: NATIONAL GRID UK LIMITED (Public body)
What is being bought
Published requirement descriptionNational Grid Electricity System Operator (NGESO), a legally separate business within the National Grid Group, is the electricity system operator for Great Britain. The NGESO moves electricity around the system to keep homes and businesses supplied with the energy they need 24/7.
National Grid Electricity System Operator (NGESO) became a legally separate business from the wider National Grid Electricity Transmission (NG) in 2019. NGESO is on a journey to become National Energy System Operator (NESO), a separate legal entity under UK government ownership during Summer 2024. Where in this notice we refer to NESO, this should be understood as also including NGESO before the change is taken place.
As of July 2024, National Energy System Operator Limited (NESO) will no longer be a part of the National Grid group, resulting in the need to separate what are currently shared processes and functions.
As part of the separation from National Grid Group and transformation into NESO under UK Government ownership, The Digital, Data and Technology (DD&T) organisation within NESO require its own independent capabilities for Digital Workplace Services & End User Compute (DWS-EUC) and IT Service Management (ITSM). This will encompass all DWS & EUC and ITSM functions and services required to achieve NESO's digitalisation strategy.
As part of becoming NESO, the organisation will require a partner that consistently delivers fit for purpose and modern DWS-EUC and ITSM capabilities and services, adapting to a constantly evolving organisation with varying needs.
NESO require a partner that:
has industry leading knowledge and expertise in modern technology practices
delivers effective and ITIL-aligned Service Management functionalities
can provide NESO with continuous access to innovation
is able to efficiently integrate technologies
drive enhancement of end user experience
adopt modern device management through policy driven services.
Interested parties must be fully registered on Achilles UVDB against all codes by 9th April 2024, which is the targeted launch date of PQQ.
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · no lot value publishedLot #1Fully managed capabilities for Digital Workplace Services & End User Compute (DWS-EUC)…Planned
Fully managed capabilities for Digital Workplace Services & End User Compute (DWS-EUC) and IT Service Management (ITSM). Vendor must have a proven track record.
Services to consist of the following capabilities:
Collaboration
Ensuring the effective management of collaboration services, with emphasis on a digital first end user experience. This capability will provide a highly collaborative suite of tools and processes to ensure our staff are as productive as possible. It is key that we can effectively collaborate internally and with external stakeholders and customers as well.
Conferencing
Ensuring effective management of a modern conferencing capability. This will include the management & support of Microsoft Teams Rooms service, with some additional capabilities, for telephony users. This capability will ensure we always remain connected and enable us to communicate effectively with customers and stakeholders.
Device
Providing a first-class digital experience for our end-users, through effective provision and management of end user devices and products. These tools will enable our people to remain productive and connected at times and in all locations. The leverage of automation and cutting-edge technologies will be a key enabler for success in this capability.
Support
Provision and management of support capability to our end users. Providing people & processes to ensure efficient resolution of issues as well as continual improvement to provide issue prevention.
Security
Manging the following security capabilities to ensure our environment is robust and protected against cyber threats. Ensuring efficient and robust processes for identity and access management, whilst maintaining an exception end-user experience
ITSM
Responsible for providing the following ITSM processes to DD&T. Interfacing with NGESO business and DD&T colleagues to own and manage this capability.
Codes to be registered on Achilles UVDB for event:
1.5.2.0 - Computer Hardware & Accessories - Portable
1.5.4.0 - Computer Peripherals
2.1.1.0 - Hardware Services
2.1.3.0 - Software Support Services
2.2.3.0 - IT consultancy
2.1.8.0 - Telecommunication Network Services
2.6.3.4 - Print Management Services
Procedure terms & legal framework
From the official record · publisher note attached- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 22 Mar 2024, 17:04 GMT
- Last source update
- 22 Mar 2024, 17:04 GMT
- FTS notice number
2024/S 000-009495- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-044c0fFind a Tender
Publisher note: This PIN is not a call for competition. NESO is not obliged to respond to any correspondence related to this notice. Direct or indirect canvassing of NESO (or any person connected with it) by any person concerning this notice, or any attempt to procure information outside of the defined process is discouraged and may (in certain circumstances) require the disqualification of the relevant person(s) from participation in any future competitive procurement process. All information provided by NESO in this PIN is at an early stage of development, is not intended by NESO to create any contract or other commitment and is not intended by NESO to be otherwise relied on by any person to any extent. NESO shall have no liability for any losses incurred by any person as a result any such reliance. You must be registered against all Achilles UVDB codes to be invited to the Pre-Qualification Stage. Desta Wheeler [email protected] can support any issues with completion of your registration process on Achilles UVDB ahead of the qualification event commencing in April: provided that it is the sole responsibility of each interested supplier to ensure that it is properly registered on Achilles UVDB on time and NESO accepts no responsibility for any failure to register on time regardless of the reasons for that. In this PIN all reference to a contract notice should be read as referring to an advertisement on Achille UVDB and not a find a tender contract notice.
How it was run
Official notice- Submission deadline
- —
- Accepted languages
- en
Timeline
22 Mar 2024 → 9 Apr 2024 · 2 dates- Notice published22 Mar 2024, 17:04 GMT
- Tender notice expected9 Apr 2024, 00:00 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.