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Official procurement procedure

Mystery Shopper

Business services: law
marketing
consulting
+12 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Construction Industry Training Board: "Mystery Shopper". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityConstruction Industry Training BoardScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Construction Industry Training Board
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Construction Industry Training Board. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
17.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 35 active published awards; 28 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityConstruction Industry Training Board
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published1 Aug 2022, 16:05 BST
Last source update1 Aug 2022, 16:05 BST
Recurring procurementNot published
ClassificationBusiness services: law, marketing, consulting, recruitment, printing and security, Education and training services, Health and safety consultancy services, Health and safety services, Market research services, Research and testing facilities construction work, Research services, Training facilities, Training programme services, Training services, Vocational training services
Delivery area
UK
OCIDocds-h6vhtk-0357ee
What is being bought
CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
What changed
From the official release history
  1. Status changed to complete
    1 Aug 2022, 16:05 BST
  2. Official notice release published
    1 Aug 2022, 16:05 BST
  3. Buyer information updated
    1 Aug 2022, 16:05 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: •measure key customer service levels •monitor performance from the point a booking is made, either by phone or online, through to completing a test •provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    1 Aug 2022, 16:05 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 21 Jul 2022, 00:00 BST · £240,000
Commercial outcome and competition
Awards
Mystery Shoppers Ltd
Not published · Not published · active
Contracts
Contract
£240,000 · signed 21 Jul 2022, 00:00 BST · active
Bid statistics
bids: 5 (lot 1)
Buyer and organisations in this procedure

Construction Industry Training Board

Contracting authority GB-FTS-16809
View buyer profile

  • Construction Industry Training Board
    buyer
    reviewBody

    Sand Martin House, Bittern Way, Fletton Quays, Peterborough, UK, PE2 8TY
    citb-procurement@gov.sscl.com
    +44 7704543667

  • Mystery Shoppers Ltd
    supplier

    02654347
    Dalton House, 60 Windsor Avenue, London, UK, SW19 2RR
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published