Official UK procurement notice
Mystery Shopper · UK public procurement notice
Authority: Construction Industry Training Board
What is being bought
Published requirement descriptionCITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas.
The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
CPV: Business services: law, marketing, consulting, recruitment, printing and security · Education and training services · Health and safety consultancy services · Health and safety services · Market research services · Research and testing facilities construction work · Research services · Training facilities · Training programme services · Training services · Vocational training services
The lotProcurement structure
single lot · no lot value publishedLot #1The core project objective is to consistently monitor testing and training centres to…Awarded
The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects.
This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course.
These mystery shops are required in order to:
•measure key customer service levels
•monitor performance from the point a booking is made, either by phone or online, through to completing a test
•provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas.
This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/8S49FUXK45 ↗
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Price
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 1 Aug 2022, 16:05 BST
- Last source update
- 1 Aug 2022, 16:05 BST
- Authority reference
PROC2021148- FTS notice number
2022/S 000-020996- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0357eeFind a Tender
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=710131512 GO Reference: GO-202281-PRO-20712565
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Mystery Shoppers LtdSME | £240,000 † | — | Awarded |
Contracts
Contract 020996-2022-1 · Mystery Shoppers LtdSME
- Signed
- 21 Jul 2022
- Value
- £240,000
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 5bids | — | — | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Mystery Shoppers LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.