Official UK procurement notice
Mystery Shopper · UK public procurement notice
Authority: Construction Industry Training Board (Public body)
What is being bought
Published requirement descriptionCITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas.
The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
- Recurrence: 48 months
CPV: Business services: law, marketing, consulting, recruitment, printing and security · Education and training services · Health and safety consultancy services · Health and safety services · Market research services · Research and testing facilities construction work · Research services · Training facilities · Training programme services · Training services · Vocational training services
The lotProcurement structure
single lot · no lot value publishedLot #1The core project objective is to consistently monitor testing and training centres to…
The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects.
This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course.
These mystery shops are required in order to:
•measure key customer service levels
•monitor performance from the point a booking is made, either by phone or online, through to completing a test
•provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas.
This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: www.delta-esourcing.com/respond/8S49FUXK45 ↗
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · 48 months
- First published
- 4 May 2022, 16:05 BST
- Last source update
- 4 May 2022, 16:05 BST
- Award evaluation window
- 8 Jun 2022 – …
- Authority reference
PROC2021148- FTS notice number
2022/S 000-011542- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0333b3Find a Tender
Publisher note: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Research-services./8S49FUXK45 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8S49FUXK45 GO Reference: GO-202254-PRO-20080272
How it was run
Official notice- Submission deadline
- 8 Jun 2022, 09:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bid validity
- 90 days from the deadline
- Bids opened
- 8 Jun 2022, 09:00 BST
Timeline
4 May 2022 → 8 Jun 2022 · 3 dates- Notice published4 May 2022, 16:05 BST
- Submission deadline8 Jun 2022, 09:00 BST
- Bids opened8 Jun 2022, 09:00 BST
Contracting authority & participating public bodies
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.