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Official procurement procedure

Mystery Shopper

Business services: law
marketing
consulting
+12 more
UK
Published value
£400,000
Submission deadline 8 Jun 2022, 09:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Construction Industry Training Board: "Mystery Shopper". Published status: active. Published value: £400,000. 1 published lot. Recorded submission deadline: 8 Jun 2022, 09:00 BST. See the official notice for participation instructions.
Contracting AuthorityConstruction Industry Training BoardScope & CategoriesNot publishedSubmission Window
Closed
8 Jun 2022, 09:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£400,000
Bidder Intelligence · Authority Profile: Construction Industry Training Board
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for Construction Industry Training Board. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
7Bids / Report
17.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 35 active published awards; 28 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityConstruction Industry Training Board
Procedure methodNot published
Procurement categoryNot published
Statusactive
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 May 2022, 16:05 BST
Last source update4 May 2022, 16:05 BST
Recurring procurementYes
ClassificationBusiness services: law, marketing, consulting, recruitment, printing and security, Education and training services, Health and safety consultancy services, Health and safety services, Market research services, Research and testing facilities construction work, Research services, Training facilities, Training programme services, Training services, Vocational training services
Delivery area
UK
OCIDocds-h6vhtk-0333b3
What is being bought
CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
What changed
From the official release history
  1. Published value updated to £400,000
    4 May 2022, 16:05 BST
  2. Status changed to active
    4 May 2022, 16:05 BST
  3. Official notice release published
    4 May 2022, 16:05 BST
  4. Submission deadline changed to 8 Jun 2022, 09:00 BST
    4 May 2022, 16:05 BST
  5. Buyer information updated
    4 May 2022, 16:05 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    active
    Published valueNot published
    The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience from booking to completing the test/course. These mystery shops are required in order to: •measure key customer service levels •monitor performance from the point a booking is made, either by phone or online, through to completing a test •provide an immediate escalated alert mechanism for non-compliance in specifically selected key areas. This will require the services of an experienced, professional organisation to deliver a robust, managed, mystery shop program. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/8S49FUXK45
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 May 2022, 16:05 BST
  2. Submission deadline
    8 Jun 2022, 09:00 BST
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Construction Industry Training Board

Contracting authority GB-FTS-16809
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published