MSK Physiotherapy AI Service

{
  "id": "049477-2026",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2026-05-27T11:07:39+01:00",
  "ocid": "ocds-h6vhtk-069955",
  "buyer": {
    "id": "GB-FTS-141065",
    "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
  },
  "tender": {
    "id": "C447571",
    "title": "MSK Physiotherapy AI Service",
    "amendments": [
      {
        "id": "1",
        "description": "This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023 do not apply to this award. This contract has now been formally awarded using the most suitable provider process.\nThis contract has been awarded on 27/05/2026, and is  anticipated that provision of the contracted services will start June 2026 for a 6 month initial term with 3 x 1 Year optional extension periods.\nThe approximate lifetime value of the contract is £1,525,000.00"
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.",
    "classification": {
      "id": "85142100",
      "scheme": "CPV",
      "description": "Physiotherapy services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-141065",
      "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ45",
        "locality": "Ashford",
        "postalCode": "TN254AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Trinity House, 110/120 Upper Pemberton, Eureka Park, Kennington"
      },
      "details": {
        "url": "https://www.kentcht.nhs.uk/"
      },
      "identifier": {
        "legalName": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "kentchft.procurementnotices@nhs.net"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "044647-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 1,
        "measure": "smeBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-05-14T18:42:30+01:00",
  "ocid": "ocds-h6vhtk-069955",
  "buyer": {
    "id": "GB-FTS-141065",
    "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
  },
  "awards": [
    {
      "id": "044647-2026-C447571-1",
      "title": "MSK Physiotherapy AI Service",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-13873781",
          "name": "Flok Health Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "C447571",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.\nThe service is expected to deliver a readily available, comprehensive, end-to-end clinical pathway for both new and existing patients, functioning as a full alternative to traditional care pathways rather than as an adjunct, supplementary offering, or \"waiting well\" solution.\nThe appointed supplier must be capable of taking full clinical and operational ownership and responsibility for the entire patient journey. This includes referral intake, diagnostic triage, clinical assessment, personalised treatment planning, treatment delivery, and discharge. The service delivered should be a hybrid model of digital/AI physiotherapist appointments plus virtual availability of HCPC registered physiotherapists employed by the contracted provider.\nAccordingly, the supplier must hold Care Quality Commission (CQC) registration to evidence strong clinical governance. In addition, the AI solution must be certified as a Class IIa medical device and be available 24/7 to support safe, timely triage and clinical diagnosis.\nThis notice is on behalf of the Kent Community NHS Health Foundation Trust (KCHFT), whom is the contracting authority.\nThe Trust are following the PSR Most Suitable Provider (MSP) process. This notice is a Contract Award Notice (Intention to award) F03 in line with the MSP process.\nThe approximate lifetime value of the contract is £1,525,000.00\nThis is an existing service, with a new provider.\nIt is anticipated that the contract for this service would start on 1st June 2026 and be awarded for a 6 month initial term with 3 x 1 Year optional extension periods.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "most suitable provider process with regard to the key criteria",
              "type": "cost",
              "description": "100"
            }
          ]
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    ],
    "items": [
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        "id": "1",
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        "deliveryAddresses": [
          {
            "region": "UKJ4"
          }
        ]
      }
    ],
    "title": "MSK Physiotherapy AI Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.",
    "classification": {
      "id": "85142100",
      "scheme": "CPV",
      "description": "Physiotherapy services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023, do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority before midnight at the end of 26/05/26. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-141065",
      "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ45",
        "locality": "Ashford",
        "postalCode": "TN254AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Trinity House, 110/120 Upper Pemberton, Eureka Park, Kennington"
      },
      "details": {
        "url": "https://www.kentcht.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
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          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "email": "kentchft.procurementnotices@nhs.net"
      }
    },
    {
      "id": "GB-COH-13873781",
      "name": "Flok Health Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH1",
        "locality": "Cambridge",
        "postalCode": "CB23 7EE",
        "countryName": "United Kingdom",
        "streetAddress": "Lime Tree Barn, Foxes Bridge Farm, Royston Lane, Comberton"
      },
      "details": {
        "url": "http://www.flok.health",
        "scale": "sme"
      },
      "identifier": {
        "id": "13873781",
        "scheme": "GB-COH",
        "legalName": "Flok Health Ltd"
      }
    },
    {
      "id": "GB-FTS-152111",
      "name": "The Independent Patient Choice and Procurement Panel",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Leeds",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The Independent Patient Choice and Procurement Panel"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "044647-2026-C447571-1",
      "title": "MSK Physiotherapy AI Service",
      "value": {
        "amount": 1525000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "044647-2026-C447571-1",
      "dateSigned": "2026-05-12T00:00:00+01:00"
    }
  ],
  "description": "Previous publication concerning this procedure: \nTitle: MSK Physiotherapy AI Service\nNotice identifier: 2026/S 000-031171\nlink: https://www.find-tender.service.gov.uk/Notice/031171-2026\nThis is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023, do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority before midnight at the end of 26/05/26. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.\nAny written representations should be made to: kentchft.procurementnotices@nhs.net\nThe decision makers for this award are:\n- Head of Service, Integrated MSK Services\n- Associate Director for Planned care\nNo conflicts of interest have been identified throughout this process. \nThe deemed relative importance of the key criteria used for decision making is shown below. The rationale of this importance has been determined via the service specification and requirements.\n- Quality and Innovation 20%\n- Value 20%\n- Integration, collaboration and service sustainability 20%\n- Improving access, reducing health inequalities and facilitating patient choice 20%\n- Social value 20%\nFollowing assessment, it has been determined the provider will be able to satisfy the proposed contract to a sufficient standard in relation to the above criteria.",
  "initiationType": "tender"
}