Official UK procurement notice
Mitel Software and Maintenance
Authority: Cardiff and Vale University Health Board (Central government)
What is being bought
Published requirement descriptionThis agreement covers the maintenance and support of the
Wales Genomic Health Centre’s Mitel MiVoice MXOne
telephony system, including approximately 300 extensions,
a virtual MXOne server, an AudioCodes Session Border
Controller, and an onsite media gateway. The contract
ensures continuity of essential NHS telephony services
through a resilient 24/7 support model, guaranteed
response and fix times, comprehensive system
documentation, cybersecurity assurances, structured
escalation processes, and detailed reporting. The
agreement is to be awarded via the RM6116 Lot 4b
framework (Wavenet – SO320), providing a fully compliant
and efficient route to secure a specialist supplier with the
required technical expertise to maintain and support the
current telephony infrastructure
CPV: Software package and information systems
The lotProcurement structure
single lot · no lot value publishedLot #1Awarded
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 5 Mar 2026, 12:06 GMT
- Last source update
- 5 Mar 2026, 12:06 GMT
- Authority reference
CAV-DCO (2025-2026) 274- FTS notice number
2026/S 000-019866- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0662eaFind a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business‑critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low‑risk, swift procurement process with assured value for money.
Publisher note: (WA Ref:162479)
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Wavenet | £24,665 † | — | Awarded |
Contracts
Contract 019866-2026-CAV-DCO (2025 -2026) 274-1 · Wavenet
- Signed
- 5 Mar 2026
- Value
- £24,665
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids · 1 electronic · 1 from abroad | 0 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- High CourtReview body
Bidders & participating suppliers
1 commercial party on the notice- Wavenet LtdAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.