Mitel Software and Maintenance

{
  "id": "019866-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-03-05T12:06:23Z",
  "ocid": "ocds-h6vhtk-0662ea",
  "buyer": {
    "id": "GB-FTS-175922",
    "name": "Cardiff and Vale University Health Board"
  },
  "awards": [
    {
      "id": "019866-2026-CAV-DCO (2025 -2026) 274-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-176164",
          "name": "Wavenet Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "CAV-DCO (2025-2026) 274",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "This agreement covers the maintenance and support of the\nWales Genomic Health Centre’s Mitel MiVoice MXOne\ntelephony system, including approximately 300 extensions,\na virtual MXOne server, an AudioCodes Session Border\nController, and an onsite media gateway. The contract\nensures continuity of essential NHS telephony services\nthrough a resilient 24/7 support model, guaranteed\nresponse and fix times, comprehensive system\ndocumentation, cybersecurity assurances, structured\nescalation processes, and detailed reporting. The\nagreement is to be awarded via the RM6116 Lot 4b\nframework (Wavenet – SO320), providing a fully compliant\nand efficient route to secure a specialist supplier with the\nrequired technical expertise to maintain and support the\ncurrent telephony infrastructure",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "90"
            },
            {
              "type": "price",
              "description": "10"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "University Hospital of Wales (UHW)\nHeath Park\nCardiff\nCF14 4XW"
        },
        "deliveryAddresses": [
          {
            "region": "UKL22"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Mitel Software and Maintenance",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This agreement covers the maintenance and support of the\nWales Genomic Health Centre’s Mitel MiVoice MXOne\ntelephony system, including approximately 300 extensions,\na virtual MXOne server, an AudioCodes Session Border\nController, and an onsite media gateway. The contract\nensures continuity of essential NHS telephony services\nthrough a resilient 24/7 support model, guaranteed\nresponse and fix times, comprehensive system\ndocumentation, cybersecurity assurances, structured\nescalation processes, and detailed reporting. The\nagreement is to be awarded via the RM6116 Lot 4b\nframework (Wavenet – SO320), providing a fully compliant\nand efficient route to secure a specialist supplier with the\nrequired technical expertise to maintain and support the\ncurrent telephony infrastructure",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The RM6116 Lot 4b framework provides a compliant, efficient route to specialist telecoms suppliers needed to support the Mitel MiVoice MXOne system. Wavenet was identified as meeting all technical and operational requirements, offering the 24/7 resilience, cybersecurity standards, and expertise essential for this business‑critical NHS telephony service. As the contract value is below the Find a Tender threshold, a direct award via the framework ensured a low‑risk, swift procurement process with assured value for money.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-175922",
      "name": "Cardiff and Vale University Health Board",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "Cardiff",
        "postalCode": "CF14 4HH",
        "countryName": "United Kingdom",
        "streetAddress": "woodland House"
      },
      "details": {
        "url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
        "buyerProfile": "https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "Cardiff and Vale University Health Board"
      },
      "contactPoint": {
        "email": "Nicola.williams33@wales.nhs.uk",
        "telephone": "+44 2921501500"
      }
    },
    {
      "id": "GB-FTS-176164",
      "name": "Wavenet Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG32",
        "locality": "Solihull",
        "postalCode": "B908BG",
        "countryName": "United Kingdom",
        "streetAddress": "One Central Boulevard, Central Boulevard"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "Wavenet Ltd"
      },
      "contactPoint": {
        "telephone": "+44 03332340011"
      }
    },
    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
      "identifier": {
        "legalName": "High Court"
      },
      "contactPoint": {
        "telephone": "+44 2079477501"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "019866-2026-CAV-DCO (2025 -2026) 274-1",
      "value": {
        "amount": 24665.16,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "019866-2026-CAV-DCO (2025 -2026) 274-1",
      "dateSigned": "2026-03-05T00:00:00Z"
    }
  ],
  "description": "(WA Ref:162479)",
  "initiationType": "tender"
}