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AwardedFind a Tender · award

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Buyer: The Health and Care Professions Council →

BuyerThe Health and Care Professions Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published31 Jul 2025

What is being bought

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Statusactive
Value£236,210
Contract periodFrom 14 Jan 2026 to 13 Jan 2029

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-056a29
Latest release ID044742-2025
Latest release timestampThu Jul 31 2025 12:26:40 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsBelow threshold - without competition
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
31 Jul 2025award, contract044742-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  },
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      "value": {
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      "status": "active",
      "options": {
        "description": "In case of additional purchases, a variation order following the framework agreements terms and conditions will be followed."
      },
      "renewal": {
        "description": "Optional contract extension: Based on mutual agreement the contract can be extended for 12month+12month."
      },
      "documents": [
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          "id": "044742-2025",
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        }
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      "suppliers": [
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          "id": "GB-FTS-156379",
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        }
      ],
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      "milestones": [
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        }
      ],
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  ],
  "tender": {
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
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        "locality": "London",
        "postalCode": "SE11 4BU",
        "countryName": "United Kingdom",
        "streetAddress": "184 - 186 Kennington Park Road"
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      "details": {
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      "contactPoint": {
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      "details": {
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      },
      "contactPoint": {
        "email": "customerservice@opustech.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
31 Jul 2025 · 044742-2025 · award, contract
{
  "id": "044742-2025",
  "tag": [
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      "options": {
        "description": "In case of additional purchases, a variation order following the framework agreements terms and conditions will be followed."
      },
      "renewal": {
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      },
      "documents": [
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          "id": "044742-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/044742-2025",
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          "noticeType": "UK6",
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      ],
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      "aboveThreshold": false,
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    "techniques": {
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    },
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
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