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Find a TenderAwarded without competitionContract award notice
Published 31 Jul 2025, 13:26 BST

Official UK procurement notice

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

Official notice

Authority: The Health and Care Professions Council (Central government)

Framework agreementBelow threshold - without competition
Sectors: Software Packages & ERP (48) Delivery: UK
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Awarded 25 Jul 2025no call for competition
Awarded to Opus Business Systems Limited

What is being bought

Published requirement description

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: UK
48510000 Communication software package

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - without competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
31 Jul 2025, 13:26 BST
Last source update
31 Jul 2025, 13:26 BST
Authority reference
HCPC0222
FTS notice number
2025/S 000-044742
Latest notice
Contract award notice (UK6)
Delivery area
UK
Official registry OCID
ocds-h6vhtk-056a29 Find a Tender

Notice history

2 events · 1 release on Find a Tender · since 31 Jul 2025
  1. Contract award notice published
    31 Jul 2025, 13:26 BST
    UK6
  2. Contract signature expected
    31 Jul 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 11 award · see the list ↓
Awarded toValueDateStatus
Opus Business Systems LimitedSME14 Jan 2026 – 13 Jan 2029 · up to 13 Jan 2031Extensions: Optional contract extension: Based on mutual agreement the contract can be extended for 12month+12month. · Options: In case of additional purchases, a variation order following the framework agreements terms and conditions will be followed.£236,210 inc. VAT25 Jul 2025Awarded

Contracting authority & participating public bodies

The Health and Care Professions Council

Contracting authorityPublic authority - sub-central government GB-PPON: PZRM-1794-HRGR 184 - 186 Kennington Park Road, London, London, SE11 4BUContact name, email

Framework contractors & participating bidders

1 commercial party on the notice
  • OPUS BUSINESS SYSTEMS LTDFramework contractor 1st Floor, London Court, 39 London Road, Surrey, South East, RH2 9AQContact email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender