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AwardedFind a Tender · award

Microsoft Dynamics Implementation Partner

Buyer: Trafford Council →

BuyerTrafford Council
StatusAwarded
DeadlineNot published
ValueValue not published
Published12 Oct 2022

What is being bought

The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365. The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month. There is a requirement to procure a technical implementation partner to provide support with the following: • Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform • To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council • To provide advice and guidance on future support models • To set up the Dynamics 365 environment • To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion • To provide expertise in the implementation approach and phasing of the project

Delivery location

UKD

Categories

IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365. The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month. There is a requirement to procure a technical implementation partner to provide support with the following: • Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform • To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council • To provide advice and guidance on future support models • To set up the Dynamics 365 environment • To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion • To provide expertise in the implementation approach and phasing of the project Ran as an open OJEU Tender

Statuscancelled

Award criteria
Quality — 55
Social Value — 15
price — 30

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer24 median · 4 average (1 of 2 with a bid count)1 average (1 of 2 with named award suppliers)Not published
Delivery region: UKD4371 median · 17.1 average (169 of 437 with a bid count)2.7 average (199 of 437 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

028755-2022-1

Statusactive
Value£872,740

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03572a
Latest release ID028755-2022
Latest release timestampWed Oct 12 2022 17:49:52 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
12 Oct 2022award, contract028755-2022
28 Jul 2022tender020710-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "028755-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-10-12T18:49:52+01:00",
  "ocid": "ocds-h6vhtk-03572a",
  "buyer": {
    "id": "GB-FTS-5901",
    "name": "Trafford Council"
  },
  "awards": [
    {
      "id": "028755-2022-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-65766",
          "name": "RedCortex Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN625345",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.\nThe software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.\nThere is a requirement to procure a technical implementation partner to provide support with the following:\n• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform\n• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council\n• To provide advice and guidance on future support models\n• To set up the Dynamics 365 environment\n• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion\n• To provide expertise in the implementation approach and phasing of the project\nRan as an open OJEU Tender",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "55"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "15"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
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            "region": "UKD"
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        ]
      }
    ],
    "title": "Microsoft Dynamics Implementation Partner",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.\nThe software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.\nThere is a requirement to procure a technical implementation partner to provide support with the following:\n• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform\n• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council\n• To provide advice and guidance on future support models\n• To set up the Dynamics 365 environment\n• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion\n• To provide expertise in the implementation approach and phasing of the project",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
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    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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      "id": "GB-FTS-5901",
      "name": "Trafford Council",
      "roles": [
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      ],
      "address": {
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        "locality": "Sale",
        "postalCode": "M33 7ZF",
        "countryName": "United Kingdom",
        "streetAddress": "4th Floor, Waterside House, Waterside Plaza"
      },
      "details": {
        "url": "http://www.trafford.gov.uk/",
        "buyerProfile": "http://www.trafford.gov.uk/",
        "classifications": [
          {
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            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
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          {
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            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Trafford Council"
      },
      "contactPoint": {
        "name": "Mr Liam Gilmore",
        "email": "liam.gilmore@star-procurement.gov.uk",
        "telephone": "+44 7800515466"
      }
    },
    {
      "id": "GB-FTS-65766",
      "name": "RedCortex Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL",
        "locality": "Cardiff",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "RedCortex Ltd"
      }
    },
    {
      "id": "GB-FTS-60181",
      "name": "Trafford Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Manchester",
        "postalCode": "M32 0TH",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Trafford Council"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "028755-2022-1",
      "value": {
        "amount": 872740,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "028755-2022-1",
      "dateSigned": "2022-09-23T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (2 releases)
12 Oct 2022 · 028755-2022 · award, contract
{
  "id": "028755-2022",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 5,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2022-10-12T18:49:52+01:00",
  "ocid": "ocds-h6vhtk-03572a",
  "buyer": {
    "id": "GB-FTS-5901",
    "name": "Trafford Council"
  },
  "awards": [
    {
      "id": "028755-2022-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-65766",
          "name": "RedCortex Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "DN625345",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.\nThe software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.\nThere is a requirement to procure a technical implementation partner to provide support with the following:\n• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform\n• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council\n• To provide advice and guidance on future support models\n• To set up the Dynamics 365 environment\n• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion\n• To provide expertise in the implementation approach and phasing of the project\nRan as an open OJEU Tender",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "55"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "15"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD"
          }
        ]
      }
    ],
    "title": "Microsoft Dynamics Implementation Partner",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.\nThe software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.\nThere is a requirement to procure a technical implementation partner to provide support with the following:\n• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform\n• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council\n• To provide advice and guidance on future support models\n• To set up the Dynamics 365 environment\n• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion\n• To provide expertise in the implementation approach and phasing of the project",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-5901",
      "name": "Trafford Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD",
        "locality": "Sale",
        "postalCode": "M33 7ZF",
        "countryName": "United Kingdom",
        "streetAddress": "4th Floor, Waterside House, Waterside Plaza"
      },
      "details": {
        "url": "http://www.trafford.gov.uk/",
        "buyerProfile": "http://www.trafford.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
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          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Trafford Council"
      },
      "contactPoint": {
        "name": "Mr Liam Gilmore",
        "email": "liam.gilmore@star-procurement.gov.uk",
        "telephone": "+44 7800515466"
      }
    },
    {
      "id": "GB-FTS-65766",
      "name": "RedCortex Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL",
        "locality": "Cardiff",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "RedCortex Ltd"
      }
    },
    {
      "id": "GB-FTS-60181",
      "name": "Trafford Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Manchester",
        "postalCode": "M32 0TH",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Trafford Council"
      }
    }
  ],
  "language": "en",
  "contracts": [
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      "id": "028755-2022-1",
      "value": {
        "amount": 872740,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "028755-2022-1",
      "dateSigned": "2022-09-23T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
28 Jul 2022 · 020710-2022 · tender
{
  "id": "020710-2022",
  "tag": [
    "tender"
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  "date": "2022-07-28T19:24:32+01:00",
  "ocid": "ocds-h6vhtk-03572a",
  "buyer": {
    "id": "GB-FTS-5901",
    "name": "Trafford Council"
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  "tender": {
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        "status": "active",
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        "hasRenewal": true,
        "description": "The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.\nThe software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.\nThere is a requirement to procure a technical implementation partner to provide support with the following:\n•\tProvide technical expertise with the migration of the current CRM services to the Dynamics 365 platform\n•\tTo develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient  as a Council\n•\tTo provide advice and guidance on future support models\n•\tTo set up the Dynamics 365 environment\n•\tTo advise on how to make use of the out of the box functionality to improve the processes in scope for migartion\n•\tTo provide expertise in the implementation approach and phasing of the project",
        "awardCriteria": {
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        "contractPeriod": {
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    ],
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    "tenderPeriod": {
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    },
    "hasRecurrence": false,
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      "id": "72000000",
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    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/register",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-5901",
      "name": "Trafford Council",
      "roles": [
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      "address": {
        "region": "UKD",
        "locality": "Sale",
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        "streetAddress": "4th Floor, Waterside House, Waterside Plaza"
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      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/register",
        "name": "Mr Liam Gilmore",
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      }
    },
    {
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        "locality": "Manchester",
        "postalCode": "M32 0TH",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Trafford Council"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}