Official UK procurement notice
Merchant Services - Payment Card Processing
Authority: NORTHUMBRIAN WATER GROUP LIMITED
What is being bought
Published requirement descriptionNorthumbrian Water Limited (NWL) has a requirement for the provision of Merchant Services.
Merchant Service providers are there to collect the secure funds for any credit or debit card payments taken via the Contact Centre, automated payment line, website and mobile application for both Northumbrian Water and Essex & Suffolk Water customers. We require both gateway and acquiring services, including apple pay and google pay processing capabilities.
For each individual Merchant ID, settlement funds are to be deposited into our bank accounts for NWL and ESW in a timely manner, to ensure reconciliation is carried out daily.
Chargebacks are to be debited individually from our main bank accounts and pre debit notifications are to be sent.
The Merchant Service provider is responsible for ensuring that Northumbrian Water Ltd are PCI compliant.
The contract arising from this competitive tendering exercise is for three years commencing on 1 February 2023 with an implementation period from 1 September 2022.
CPV: Financial and insurance services
The lotProcurement structure
single lot · no lot value publishedLot #1Renewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
As stated in the procurement documents
- Economic & financial standing
As stated in the procurement documents
- Legal form for consortia
- These will be set out in the tender documents
- Shortlisting
- Selection criteria as stated in the procurement documents.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 19 Apr 2022, 15:33 BST
- Last source update
- 19 Apr 2022, 15:33 BST
- Authority reference
NW2427- FTS notice number
2022/S 000-010212- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032e80Find a Tender- Contract terms summary
Please see the terms and conditions in the procurement documents.
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba'. Expressions of interest for this tender must be sent to the e-mail address [email protected] before the deadline date of 03 May 2022 at 4pm. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request. This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. The deadline for return of the completed PQQ is 6 May 2022 at 12 noon. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone number
How it was run
Official notice- Submission deadline
- 3 May 2022, 16:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Deposits and guarantees
If the Dun and Bradstreet credit rating returns a rating of 'above average risk' or 'high risk',
the contracting entity will request further financial information for review and a parent
company guarantee may be required.
Timeline
19 Apr 2022 → 3 May 2022 · 2 dates- Notice published19 Apr 2022, 15:33 BST
- Submission deadline3 May 2022, 16:00 BST
Contracting authority & participating public bodies
Dispute resolution & review bodies
- NWL Legal DepartmentReview body
Official documents & specifications (1)
Official links; attachments are not copiedTender pack and attachments
- Technical selection criteria