Market Engagement Questionnaire for the provision of HR Mediation, Coaching and Investigation Services

RWM is committed to be a fair workplace, therefore, to ensure that RWM HR team can fully support any employee related complaints, it is important that relevant independent mediation and investigation support is in place. Mediation Mediation is a key stage in resolving both an informal complaint and formal grievance; when required, RWM HR Team require access to an independent, external and qualified mediator to support individuals or teams in relation to workplace complaints. Mediation is intended to resolve specific disputes and act as a basis for changing behaviour and mitigating conflict. Investigation services Additionally, any formal grievance raised must be investigated thoroughly and fairly by an impartial, qualified investigator, to ensure RWM can support a fair and impartial investigation into a grievance. An investigator must provide impartial, fair, structured and rigorous assessment of the evidence relating to an allegation or a series of allegations, and provide a report of findings. The report must not suggest bias or conflicts of interest; neither should it make comparisons based on previous casework undertaken by the workplace investigator. Coaching Following a workplace complaint or investigation, coaching services may be required to support an individual or team to move forward and support them with their performance.