Official UK procurement notice
Management of Norwich Bus Station and Park and Ride Sites
Authority: Norfolk County Council (Local council)·On behalf of: AECOM LIMITED
What is being bought
Published requirement descriptionThe contract is for an Operator with experience of public transport to provide a fully managed service with a single point of responsibility for managing and delivering all of the specified Services they are contracted to deliver across the Norwich Bus Station site.
The Operator will also be required to undertake facilities management and maintenance of the Norwich Park and Ride sites.
The contract value in this notice is for the full 10 years of the contract including all options, it does not include indexation which will apply in addition.
The contract was executed by the Operator on 27 March 2026 and countersigned by the Council on 7 April 2026. FTS does not permit you to enter a contract signing date that falls after the start date.
- Not divided into lots: Following an assessment of the information available on the current contract, it was determined that splitting the contract into two Lots was not viable for the following reasons: 1) TUPE - the current contract is a single contract. Establishing where liability for staff sits in a two Lot contract was deemed to be onerous. 2) Management Costs - it was determined that any savings generated by splitting the contract into Lots, would be consumed through additional management costs for the Council and the providers.
- How the procedure runs: The Council will be using the Competitive Flexible Procedure as defined in the Procurement Act 2023. The process will be as follows: - 1. Bidders will complete the Invitation to Initial Tender (including pricing) and submit in accordance with the timelines at Section 5 of the Invitation to Initial Tender. 2. The Invitation to Initial Tender must provide a compliant response in respect of the minimum mandatory requirements as set out below: • Norwich Bus Station Operational Management and Site and Premises Maintenance under a lease agreement • Facilities Management and Maintenance of the Norwich Park and Ride Sites 3. Each Tender response will be assessed in accordance with the stages detailed below. The Council may decide to undertake these assessment stages in any order or to undertake one or more stages concurrently. This means that if your response fails at any stage of the ITT evaluation process, there may not necessarily be feedback on other stages. However, you will be provided with feedback on any scores you are awarded prior to your tender being rejected in accordance with the Procurement Act 2023. 4. If your response is assessed as not meeting the minimum requirements and/ or conditions of participation, it will be rejected and assessed no further. 5. If there are 3 bidders or less who pass Form A (Details of Applicant), B (Grounds for Exclusion), C (Compliance with minimum Standards) and D (Willingness and ability to comply with contractual requirements) of the Invitation to Initial Tender then those bidders will be invited to participate in dialogue and submit a final tender. 6. If there are more than 3 bidders who pass Form A, B, C and D, then the Council will evaluate the responses to Form F (not including pricing) and will take through the top scored 3 bids. The Initial Tenders will be scored in accordance with the process set out in this Invitation to Initial Tender. 7. During dialogue, bidders will be able to refine their bid (including pricing) and the Council reserves the right to amend the scope, pricing spreadsheet, terms and conditions and lease agreement before requesting Final Tenders. 8. At the close of dialogue, bidders will be issued with the Invitation to Final Tender (including the final scope, pricing spreadsheet, terms and conditions and lease agreement for Norwich Bus Station). 9. Bidders should note that the Council may request a further version of the pricing list and/ or raise clarifications on your quality response before dialogue. The Council reserves the right to accept an Initial Tender should a bid or bids capable of acceptance be received. In this instance, pricing would also be assessed to generate a final Quality/ Price score.
CPV: Building and facilities management services · Bus station services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£6,200,000
- Technical & professional ability
Bidders must be able to demonstrate a proven track record and extensive knowledge and experience in providing the following to Local Authorities or other large organisations within the last 3 years:
- Experience of operational management within the public transport sector*.
- Experience of provision of a face-to-face customer facing helpdesk
- Experience of managing a contract with responsibility for delivering hard and soft facilities management, managing statutory health and safety responsibilities, provision of security and maintenance on a publicly accessible site.
*For the purposes of this tender, references to public transport have the following meaning 'a system of vehicles such as buses and trains that operate at regular times on fixed routes and are used by the public'.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Quality: The quality criteria are 1. TUPE (Pass/ fail), 2. Contract Delivery (5%), 3. Contract Management (4%), 4. Mobilisation (2%), 5. Maintenance and Repairs (5%), 6. Reporting (2%), 7. Business Continuity (3%), 8. Health and Safety (5%), 9. Quality Assurance (2%), 10. Environmental (2%).
- Technical & professional ability
Bidders must be able to demonstrate a proven track record and extensive knowledge and experience in providing the following to Local Authorities or other large organisations within the last 3 years:
- Experience of operational management within the public transport sector*.
- Experience of provision of a face-to-face customer facing helpdesk
- Experience of managing a contract with responsibility for delivering hard and soft facilities management, managing statutory health and safety responsibilities, provision of security and maintenance on a publicly accessible site.
*For the purposes of this tender, references to public transport have the following meaning 'a system of vehicles such as buses and trains that operate at regular times on fixed routes and are used by the public'.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Unspecified in notice
- First published
- 16 Apr 2025, 15:03 BST
- Last source update
- 22 May 2026, 17:10 BST
- Award evaluation window
- Submission end – 12 Dec 2025
- Authority reference
NCCT43085- FTS notice number
2025/S 000-037982- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-050431Find a Tender
- How it runs
The Council will be using the Competitive Flexible Procedure as defined in the Procurement Act 2023. The process will be as follows: -
- Bidders will complete the Invitation to Initial Tender (including pricing) and submit in accordance with the timelines at Section 5 of the Invitation to Initial Tender.
- The Invitation to Initial Tender must provide a compliant response in respect of the minimum mandatory requirements as set out below:
- Norwich Bus Station Operational Management and Site and Premises Maintenance under a lease agreement
- Facilities Management and Maintenance of the Norwich Park and Ride Sites
- Each Tender response will be assessed in accordance with the stages detailed below. The Council may decide to undertake these assessment stages in any order or to undertake one or more stages concurrently. This means that if your response fails at any stage of the ITT evaluation process, there may not necessarily be feedback on other stages. However, you will be provided with feedback on any scores you are awarded prior to your tender being rejected in accordance with the Procurement Act 2023.
- If your response is assessed as not meeting the minimum requirements and/ or conditions of participation, it will be rejected and assessed no further.
- If there are 3 bidders or less who pass Form A (Details of Applicant), B (Grounds for Exclusion), C (Compliance with minimum Standards) and D (Willingness and ability to comply with contractual requirements) of the Invitation to Initial Tender then those bidders will be invited to participate in dialogue and submit a final tender.
- If there are more than 3 bidders who pass Form A, B, C and D, then the Council will evaluate the responses to Form F (not including pricing) and will take through the top scored 3 bids. The Initial Tenders will be scored in accordance with the process set out in this Invitation to Initial Tender.
- During dialogue, bidders will be able to refine their bid (including pricing) and the Council reserves the right to amend the scope, pricing spreadsheet, terms and conditions and lease agreement before requesting Final Tenders.
- At the close of dialogue, bidders will be issued with the Invitation to Final Tender (including the final scope, pricing spreadsheet, terms and conditions and lease agreement for Norwich Bus Station).
- Bidders should note that the Council may request a further version of the pricing list and/ or raise clarifications on your quality response before dialogue.
The Council reserves the right to accept an Initial Tender should a bid or bids capable of acceptance be received. In this instance, pricing would also be assessed to generate a final Quality/ Price score.
- Risks
Norfolk County Council has joined the government's Devolution Priority Programme.
This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor.
Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.
The Council may add or remove any of the Services from any of the facilities and to add any additional Services or buildings not included in this tender, at a later date. This may include the removal or inclusion of Park and Ride sites from the Contract.
How it was run
Official notice- Submission deadline
- 11 Aug 2025, 11:00 BST
- Clarification deadline
- 30 Jul 2025, 11:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
in-tendhost.co.uk/norfolkcc/aspx/Tende… ↗.
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at in-tendhost.co.uk/norfolkcc ↗. Full instructions for registration and use of the system can be found at in-tendhost.co.uk/norfolkcc/aspx/Buyer… ↗. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing [email protected].
Timeline
16 Apr 2025 → 22 May 2026 · 10 dates- Planning notice published16 Apr 2025, 15:03 BST
- Next notice expected13 Jun 2025, 23:59 BST
- Tender notice published7 Jul 2025, 16:11 BST
- Clarification questions by30 Jul 2025, 11:00 BST
- Submission deadline11 Aug 2025, 11:00 BST
- Award decision expected by318 days ago12 Dec 2025, 23:59 GMT
- Assessment summaries sent253 days ago16 Feb 2026
- Standstill ends243 days ago25 Feb 2026, 23:59 GMT
- Contract starts205 days ago5 Apr 2026, 00:00 BST
- Latest notice published157 days ago22 May 2026, 17:10 BST
Notice history
16 events · 7 releases on Find a Tender · since 16 Apr 2025- Preliminary market engagement notice published16 Apr 2025, 15:03 BSTUK2
- Pipeline notice published24 May 2025, 11:19 BSTUK1
- Published value published: £4,950,00024 May 2025, 11:19 BST
- Status changed to planned24 May 2025, 11:19 BST
- Tender notice published7 Jul 2025, 16:11 BSTUK4
- Published value updated to £4,500,0007 Jul 2025, 16:11 BSTwas £4,950,000
- Status changed to active7 Jul 2025, 16:11 BST
- Procurement method changed7 Jul 2025, 16:11 BST
- Deadline published: 11 Aug 2025, 11:00 BST7 Jul 2025, 16:11 BST
- Tender notice published16 Jul 2025, 10:04 BSTUK4
- Published value updated to £6,200,00016 Jul 2025, 10:04 BSTwas £4,500,000
- Contract award notice published16 Feb 2026, 13:00 GMTUK6
- Status changed to complete16 Feb 2026, 13:00 GMT
- Contract signature expected26 Feb 2026, 23:59 GMTscheduled
- Contract details notice published29 Apr 2026, 14:16 BSTUK7
- Contract details notice published22 May 2026, 17:10 BSTUK7
Published amendments (1)
The estimated value of the contract has been revised.
Routine re-releases (7)
- 2025-07: 2 releases · 7 Jul 2025, 16 Jul 2025
- 2025-05: 1 release · 24 May 2025
- 2025-04: 1 release · 16 Apr 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Konectbus LtdSME5 Apr 2026 – 5 Apr 2031 · up to 5 Apr 2036Extensions: This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion. · Options: The Client reserves the right to add or remove any of the Services from any of the facilities and to add any additional Services or buildings not included in this tender at a later date, through the variation process set out in the Contract. The options may be used due to changes of the Council's Estate, amendments to statutory duties or amendments to the Council's finances or priorities. | £10,688,808 inc. VAT | 2 Feb 2026 | Awarded |
Contracts
Management of Norwich Bus Station and Park and Ride Sites · Konectbus LtdSME
- Signed
- 4 Apr 2026
- Value
- £10,688,808 inc. VAT
- Period
- 5 Apr 2026 – 5 Apr 2031 · up to 5 Apr 2036 with extensions
- Status
- active
- Extensions
- This contract is for an initial term of 5 years plus up to a further 5 years at the Council's discretion.
- Options
- The Client reserves the right to add or remove any of the Services from any of the facilities and to add any additional Services or buildings not included in the tender at a later date, through the variation process set out in the Contract. The options may be used due to changes of the Council's Estate, amendments to statutory duties or amendments to the Council's finances or priorities.
3 agreed KPIs: Statutory compliance testing · Maintenance of facilities and infrastructure to required standard · Operational safety compliance at the Bus Station
- Statutory compliance testing, This KPI measures if Statutory Compliance testing has been completed on time with full up-to-date evidence presented, including certificates.
- Maintenance of facilities and infrastructure to required standard, This KPI measures if facilities have been maintained to the required standard, it also monitors any complaints received.
- Operational safety compliance at the Bus Station, This KPI assesses incidents records, staff training and compliance with the bus station conditions of use.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1final-stage tenders | 1 | 0 | — |
Who bid
- wonKONECTBUS LIMITEDSME · North East England
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- AECOM LIMITEDProcuring entityAECOM assisted with the drafting of the Scope and Pricing Schedule, they also participated in the evaluation of initial tenders.
Bidders & participating suppliers
1 commercial party on the notice- KONECTBUS LIMITEDAwarded supplier
Official documents & specifications (25)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
Show 10 more documents
- Bidding documents and specifications
- Bidding documents and specificationsAccess: Appendix 5 - TUPE Information, will only be released to Bidders via Intend when a signed Appendix 2 is received. Clarification documents will also be issued via https://in-tendhost.co.uk/norfolkc
- Signed contract
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender