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Find a TenderAwarded without competitionContract details notice
Published 4 Jul 2025, 11:56 BST

Official UK procurement notice

Managed Services of the Humberside Police Salesforce and MuleSoft estate.

Official notice

Authority: The Police and Crime Commissioner for Humberside (Police & fire)

Direct award
Sectors: IT Services & Software (72) Delivery: Yorkshire & Humber (UKE1)
Awarded value£329,353published award · exc. VAT
Awarded 4 Jul 2025no call for competition
Awarded to boxxe Limited

What is being bought

Published requirement description

Scope :

L1 customer support

L2 application support (shared)

L3 application support (dedicated)

L2 dedicated application triage team with

direct contact with 3rd parties external (SLAs) or internal (OLAs)

Support Hours:

P1-P2-P3-P4: UK Business hours (8am-6pm)

  • Extended hours
  • 24x7 support (for selected priorities, e.g.
  • P1,P2)

Ad-hoc on call

Monitoring :

Standard platform monitoring

Application exception handling

External log shipping

ITIL processes:

Service Operation/Transition: Incident, problem, requests, events, change, release, configuration

Maintenance:

Major & Minor updates and patching

Code changes:

Defects

(Minor enhancements if hours not used)

Testing:

Unit and Integration Testing

Reporting and Service Management:

Monthly service review, reporting adapted to customer requirements.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: Yorkshire & Humber
72200000 Software programming and consultancy services72300000 Data services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
4 Jul 2025, 11:56 BST
Last source update
16 Jul 2025, 14:09 BST
Authority reference
STA HP 1526
FTS notice number
2025/S 000-040534
Latest notice
Contract details notice (UK7)
Delivery area
Yorkshire & Humber (UKE1)
Official registry OCID
ocds-h6vhtk-055900 Find a Tender
Why no open competition
Additional Repeat Extension Partial Replacement
Published justification

Please refer to the Procurement Act 2023 - Schedule 5

Additional or repeat goods, services or works

The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where-

(a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and

(b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

How it was run

Official notice
Submission deadline
—

Timeline

16 Jul 2025 → 16 Jul 2025 · 2 dates
  1. Notice published
    16 Jul 2025, 14:09 BST
  2. Standstill ends
    16 Jul 2025, 23:59 BST

Notice history

4 events · 3 releases on Find a Tender · since 4 Jul 2025
  1. Transparency notice published
    4 Jul 2025, 11:56 BST
    UK5
  2. Contract award notice published
    4 Jul 2025, 13:00 BST
    UK6
  3. Contract details notice published
    16 Jul 2025, 14:09 BST
    UK7
  4. Contract signature expected
    17 Jul 2025, 23:59 BST
    scheduled

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £329,3531 award exc. VAT
Contracts signed 1latest 16 Jul 2025
Awarded toValueDateStatus
boxxe Limited17 Jul 2025 – 31 Mar 2028£329,3534 Jul 2025Awarded

Contracts

  • Managed Services of the Humberside Police Salesforce and Mulesoft Estate · boxxe Limited

    Signed
    16 Jul 2025
    Value
    £329,353
    Period
    17 Jul 2025 – 31 Mar 2028
    Status
    active

    No agreed KPIs: The contract value is above the relevant threshold but not above 5 million.

Contracting authority & participating public bodies

The Police and Crime Commissioner for Humberside

Contracting authorityPublic authority - sub-central government GB-PPON: PWLD-8931-TXBR The Lawns, Harland Way, Cottingham, Yorkshire & Humber, HU16 5SNContact email

Bidders & participating suppliers

1 commercial party on the notice
  • BOXXE LIMITEDAwarded supplierGB-COH: 02109168GB-PPON: PHHQ-9334-BQRH Floor 3, Artemis House, York, Yorkshire & Humber, YO31 7REContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender