Managed IT & Telephony services, including support and maintenance

{
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  "tag": [
    "award",
    "contract"
  ],
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        "measure": "foreignBidsFromEU",
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  "date": "2026-07-31T13:54:56+01:00",
  "ocid": "ocds-h6vhtk-0654f8",
  "buyer": {
    "id": "GB-FTS-4862",
    "name": "Atrium Homes"
  },
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  "awards": [
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      "status": "active",
      "suppliers": [
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          "name": "Bridgeall"
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  "tender": {
    "id": "ocds-h6vhtk-0654f8",
    "lots": [
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        "status": "cancelled",
        "options": {
          "description": "We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution."
        },
        "hasOptions": true,
        "description": "*** CONTRACT AWARD *** Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end‑to‑end managed IT services.\nThe appointed MSP will\n(a) assume and continue all current managed services across end‑user, server, network, security, voice and connectivity;\n(b) lead the adoption of Microsoft 365 and modern endpoint management;\n(c) migrate remaining on‑premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and\n(d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement.\nCurrent estate/services to be continued:\nDirect End User support & operations: Business‑hours service desk (08:00–18:00 Mon–Fri incl. Bank Holidays), SLA‑backed, unlimited remote/on‑site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews.\nSecurity & tooling bundle: Server backup & DR, EDR/next‑gen anti‑malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third‑party patching (e.g., Adobe/Sage), and an application allow‑listing control.\nConnectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall‑as‑a‑Service (TZ570) under contract to April 2028; Ubiquiti U6‑Pro managed Wi‑Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment.\nAdditional outcomes sought:\nMicrosoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention).\nCloud migration & on‑prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch‑off.\nProactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans.\nContract type/term: Multi‑year managed service with transition‑in, steady‑state, and optional transformation work‑packages (migration/adoption), with exit assistance at end of term.\nSupplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.",
        "awardCriteria": {
          "criteria": [
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              "type": "quality",
              "description": "70"
            },
            {
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              "description": "30"
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          ]
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    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Atrium House, Central Avenue, Shortlees, Kilmarnock, KA1 4PS"
        },
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          {
            "region": "UKM93"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "Managed IT & Telephony services, including support and maintenance",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "*** CONTRACT AWARD *** Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on‑premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).",
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-4862",
      "name": "Atrium Homes",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM93",
        "locality": "Kilmarnock",
        "postalCode": "KA1 4PS",
        "countryName": "United Kingdom",
        "streetAddress": "Atrium House, 14 Central Avenue"
      },
      "details": {
        "url": "http://www.atrium-homes.co.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19462",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Housing Association"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Atrium Homes"
      },
      "contactPoint": {
        "email": "atrium@shawc.co.uk",
        "telephone": "+44 1563528816"
      }
    },
    {
      "id": "GB-FTS-129514",
      "name": "Bridgeall",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "GLASGOW",
        "postalCode": "G2 5QY",
        "countryName": "United Kingdom",
        "streetAddress": "The Courtyard, 255 St. Vincent Street"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "legalName": "Bridgeall"
      },
      "contactPoint": {
        "telephone": "+44 1412126400"
      }
    },
    {
      "id": "GB-FTS-2541",
      "name": "Court of Session",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament House, Parliament Square"
      },
      "identifier": {
        "legalName": "Court of Session"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "072734-2026-1",
      "value": {
        "amount": 143670,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "072734-2026-1",
      "dateSigned": "2026-07-01T00:00:00+01:00"
    }
  ],
  "description": "Contract value is an estimate and excludes variable compute and storage costs.\n(SC Ref:833273)",
  "initiationType": "tender"
}

{
  "id": "013874-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-02-16T13:55:54Z",
  "ocid": "ocds-h6vhtk-0654f8",
  "buyer": {
    "id": "GB-FTS-4862",
    "name": "Atrium Homes"
  },
  "links": [
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      "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000822422"
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  ],
  "tender": {
    "id": "ocds-h6vhtk-0654f8",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "options": {
          "description": "We may ask the selected supplier to provide replacement Hardware when the existing kit becomes end of life - this could include (but limited to) PCs, Mobile Devices, Tablets, Networking Hardware, Security, and a replacement telephony solution."
        },
        "renewal": {
          "description": "Contract will be awarded for an initial period of 3 years. Further 12 months extensions may be agreed, subject to performance and up to a maximum of 7 years in total."
        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "Atrium Homes intends to appoint a suitably qualified Managed Service Provider (MSP) to deliver end‑to‑end managed IT services.\nThe appointed MSP will\n(a) assume and continue all current managed services across end‑user, server, network, security, voice and connectivity;\n(b) lead the adoption of Microsoft 365 and modern endpoint management;\n(c) migrate remaining on‑premises services to cloud services (Microsoft 365/Azure/SaaS) including structured decommissioning; and\n(d) provide a proactive strategic service encompassing cyber security alignment, compliance readiness (including Cyber Essentials/Plus), service governance, and continuous improvement.\nCurrent estate/services to be continued:\nDirect End User support & operations: Business‑hours service desk (08:00–18:00 Mon–Fri incl. Bank Holidays), SLA‑backed, unlimited remote/on‑site escalation, ticketing, device/OS support, network monitoring and reporting, server/desktop patching and upgrades (including Azure workloads), software/hardware procurement assistance, DNS management, MDM via Microsoft Intune, Zero Trust & Conditional Access via Entra/Intune/M365 Business Premium, Microsoft 365 tenant and licence management, vulnerability scanning & remediation, Cyber Essentials/Plus preparation, user/management training, simulated phishing, dark web scans, and quarterly technology business reviews.\nSecurity & tooling bundle: Server backup & DR, EDR/next‑gen anti‑malware, DNS filtering, RMM/patching/auditing agent, SaaS backup for M365 (Exchange, SharePoint, Teams), third‑party patching (e.g., Adobe/Sage), and an application allow‑listing control.\nConnectivity / telephony / edge: Management of Business FTTP 1G/115 and FTTP 550/75 circuits; SonicWALL Firewall‑as‑a‑Service (TZ570) under contract to April 2028; Ubiquiti U6‑Pro managed Wi‑Fi (x3 APs); VoIP Horizon user subscriptions (x30); Horizon Webex softphone subscriptions (x25); Mobile Business Extra +4GB (x10); and Azure DR/BC (standby images) environment.\nAdditional outcomes sought:\nMicrosoft 365 adoption across collaboration, security and management (Exchange Online, SharePoint Online/OneDrive for Business, Teams incl. telephony integration options, Intune modern management, Entra ID security baselines, data classification/DLP and retention).\nCloud migration & on‑prem decommissioning, including discovery, dependency mapping, migration execution (files, apps, identity, policies), validation and controlled switch‑off.\nProactive strategy & governance: Quarterly (minimum) executive reviews with roadmap; continuous security posture improvement; budget & licence optimisation; risk management and compliance readiness (CE/CE+), and measurable service improvement plans.\nContract type/term: Multi‑year managed service with transition‑in, steady‑state, and optional transformation work‑packages (migration/adoption), with exit assistance at end of term.\nSupplier qualifications: Demonstrable Microsoft 365 and Azure competence; experience with housing or regulated sectors, CE/CE+ readiness, and managed firewall/voice/connectivity; capacity to deliver both BAU and transformation without service disruption.",
        "secondStage": {
          "maximumCandidates": 6,
          "minimumCandidates": 5
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2029-06-30T23:59:59+01:00",
          "startDate": "2026-07-01T00:00:00+01:00"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        },
        "selectionCriteria": {
          "description": "Atrium Homes intends to invite a minimum of 5 candidates to tender.\nWhere more than 5 candidates meet the minimum selection criteria, the following objective weighting will be applied to the case studies provided in SPD Part IV, Section C (Relevant Experience):\n- Experience in Cloud Migration & Legacy Decommissioning: 40%\n- Security Management & CE+ Compliance Readiness: 30%\n- Managed Service Delivery (M365/Network/Voice): 20%\n- Strategic Governance & Roadmap Delivery: 10%\nEach case study will be scored 0–5 based on its relevance to the requirements detailed in the Project Brief. The 5 highest-ranking candidates will be shortlisted."
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Atrium House, Central Avenue, Shortlees, Kilmarnock, KA1 4PS"
        },
        "deliveryAddresses": [
          {
            "region": "UKM93"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "Managed IT & Telephony services, including support and maintenance",
    "value": {
      "amount": 200000,
      "currency": "GBP"
    },
    "status": "active",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Atrium Homes seeks a Managed Service Provider (MSP) to assume and continue all current managed services, accelerate adoption of Microsoft 365, transition remaining on‑premises services to cloud, and deliver an ongoing, proactive and strategic service (security, governance, roadmap, and value assurance).",
    "secondStage": {
      "invitationDate": "2026-03-25T00:00:00Z"
    },
    "tenderPeriod": {
      "endDate": "2026-03-18T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "72222300",
      "scheme": "CPV",
      "description": "Information technology services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2026-09-01T23:59:59+01:00"
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "otherRequirements": {
      "requiresStaffNamesAndQualifications": true
    },
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Bidders must be registered on the Companies House register (or the equivalent in their member state) and provide their unique registration number.\nBidders must confirm they hold any necessary authorisations or memberships of professional organizations required to deliver Managed IT and Cyber Security services within the United Kingdom.\nIt is a requirement of this contract that the successful provider is registered with the Information Commissioner’s Office (ICO). Bidders must provide their Data Protection Registration Number."
        },
        {
          "type": "economic",
          "minimum": "3. Insurance Requirements\nEmployer’s Liability Insurance: Minimum 5,000,000.00\nPublic Liability Insurance: Minimum 5,000,000.00\nProfessional Indemnity Insurance: Minimum 2,000,000.00\nCyber Liability Insurance: Minimum 1,000,000.00",
          "appliesTo": [
            "supplier"
          ],
          "description": "1. Minimum Yearly Turnover\nRequirement: Bidders must have a minimum yearly turnover of 400,000.00\n2. Financial Ratios\nRequirement: Bidders must provide their last two years of audited accounts. The Authority will use these to assess Liquidity and Profitability."
        },
        {
          "type": "technical",
          "minimum": "2. Technical Staff & Qualifications\nBidders must confirm that the personnel responsible for the contract hold:\nMicrosoft Certifications: Relevant \"Solutions Partner\" designations or individual certifications in Azure Administrator Associate and M365 Enterprise Administrator.\nCyber Security: Experience in implementing Cyber Essentials Plus and Zero Trust frameworks.\n3. Quality Assurance and Environmental Management\nQuality: Possession of ISO 9001 (Quality Management) or a robust internal equivalent.\nSecurity: Possession of ISO 27001 (Information Security Management).",
          "appliesTo": [
            "supplier"
          ],
          "description": "1. Relevant Examples (SPD Part IV, Section C)\nBidders must provide three case studies from the last three years demonstrating experience in:\n- Transitioning a legacy estate (Servers/Network/Voice) to a managed service model.\n- Executing complex Microsoft 365 migrations and on-premises decommissioning.\n- Supporting organisations in regulated sectors (e.g., Housing, Finance, or Health)."
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-4862",
      "name": "Atrium Homes",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UKM93",
        "locality": "Kilmarnock",
        "postalCode": "KA1 4PS",
        "countryName": "United Kingdom",
        "streetAddress": "Atrium House, 14 Central Avenue"
      },
      "details": {
        "url": "http://www.atrium-homes.co.uk",
        "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19462",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Housing Association"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Atrium Homes"
      },
      "contactPoint": {
        "url": "http://www.publiccontractsscotland.gov.uk",
        "email": "atrium@shawc.co.uk",
        "telephone": "+44 1563528816"
      }
    },
    {
      "id": "GB-FTS-2541",
      "name": "Court of Session",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Edinburgh",
        "postalCode": "EH1 1RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Parliament House, Parliament Square"
      },
      "identifier": {
        "legalName": "Court of Session"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=822422.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(SC Ref:822422)\nDownload the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=822422",
  "initiationType": "tender"
}