Maintenance, Product Development (hardware, software and drugs library updates) and Consumables for HMPPS Rapiscan Itemisers

HM Prison and Probation Service (HMPPS), an agency of the Ministry of Justice, has a potential requirement for a contract for the supply of maintenance, support and consumables for its Rapiscan Systems Limited Itemiser estate. This includes approximately 96 units of both Rapiscan Itemiser 3 Enhanced (3e) and Rapiscan Itemiser 4DN (the “Equipment”).

The requirements include:

1. Planned Preventative Maintenance (PPM) Visits: schedule of manufacturer approved maintenance tasks on a 2, 3 or 4 visit cycle per Equipment unit per annum.
2. Reactive Maintenance: incident management to faults or breakages on the Equipment from logging of the initial incident, arranging an engineer to site and facilitating a first time fix or soonest possible fix within service level times as required by the Authority.

Supplementary maintenance requirements:

a) Both PPM and Reactive Maintenance visits are across the entire HMPPS estate which covers all of England and Wales (across approximately 108 sites)

b) Both PPM and Reactive Maintenance to be against Key Performance Indicator (KPI) as determined by the Authority (to be fully defined by the Authority but an example being: next working day attendance on site from incident being raised

c) Both PPM and Reactive Maintenance performance management to be supported by detailed Management Information to ensure KPI compliance

d) Stock holding of spare parts and consumables against the size of the HMPPS estate.

e) A financial Service Credit regime to be in place to ensure performance against KPIs

Any maintenance services would require multiple financial options for the Authority to select from and would only be entered into on a year by year basis.

3. Spare parts provision: the stocking and supply of new, manufacturer approved spare parts to ensure the estate continues to function in line with manufacturer instructions, data specifications and warranties.
4. Consumables: the stocking and supply of a catalogue of new, manufacturer approved consumables to support day to day operation of the equipment, in line with manufacturer instructions, data specifications and warranties.
5. Drugs Library Updates:

The Authority requires the drug library software to be maintained and updated to react to new and evolving drugs which seek entry to its estate. The services associated with library updates therefore includes but is not limited to:

a) Working with HMPPS sites, providing a legal and controlled capability to support the identification of new or changed drugs, obtaining samples and/or sample data

b) Scientific expertise in the identification of new drugs or drug compounds

c) The capability to develop new detection algorithms against new drugs or drug compounds and test them against agreed Authority, industry and/or manufacturer approved standards

d) The capability, following Authority UAT or testing to be defined, to deploy the new drug detection algorithm to the HMPPS estate

Note: a drugs library update is anticipated to be commissioned on request of the Authority at its discretion.