Official UK procurement notice
FIN25219 Cleaning and Security Services, Fleet Walk Shopping Centre
Authority: Torbay Council (Local council)
What is being bought2 lots · detail below
Published requirement descriptionThis tender is for the provision of Cleaning and Security Services for Fleet Walk Shopping Centre, Torquay. The successful Supplier(s) is expected to carry out the duties as stated in the Part 2 Specification and any ad-hoc special requirements to a very high standard. Fleet Walk is a retail shopping centre in the heart of Torquay Town with 34 shops and a multi-story car park.
This opportunity has been split into two lots:
Lot 1 Cleaning Services
Lot 2 Security Services
- The authority expects to re-tender this requirement around 6 Feb 2031, 23:59 GMT.
- No preliminary market engagement: N/A
CPV: Cleaning services · Security services
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£1,600,000 together) · a supplier may bid for at most 1 of them · same conditions of participation on every lot · same evaluation weights on every lotLot #1Cleaning Services, Fleet Walk Shopping CentreAwardedRenewalPublished value£600,000
The provision of cleaning services for Fleet Walk Shopping Centre Torquay.
- Economic & financial standing
Financial Capacity
Confirmation of ability to obtain relevant insurances after contract award but before delivery start
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
- Technical & professional ability
Relevant Experience and Contract Examples
Data Protection
Health and Safety
Modern Slavery
Relevant policies, procedures and accreditations required to deliver the contract
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
Lot #2Security Services, Fleet Walk Shopping CentreAwardedRenewalPublished value£1,000,000
Security services delivered at Fleet Walk Shopping Centre
- Economic & financial standing
Financial Capacity
Confirmation of ability to obtain relevant insurances after contract award but before delivery start
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
- Technical & professional ability
Relevant Experience and Contract Examples
Data Protection
Health and Safety
Modern Slavery
Relevant policies, procedures and accreditations required to deliver the contract
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (4)
- Method Statements: 35%
- Technical Questions: 5%
- Price: 50%
- Social Value: 10%
Published award criteria (4)
- Method Statements: Quality for service and contract delivery. There are 4 method statements in total which add up to the percentage weighting.
- Technical Questions: Technical questions to assess capability. There is 1 technical question which is the total percentage weighting.
- Price: The total annual cost of the service
- Social Value: Social Value assessment. The social value assessment for Lot 1 is a combination of a qualitative assessment and quantitative assessment. Further information can be found in Part 6 Social Value Requirement and Part 8 Social Value Calculator.
- Economic & financial standing
Financial Capacity
Confirmation of ability to obtain relevant insurances after contract award but before delivery start
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
- Technical & professional ability
Relevant Experience and Contract Examples
Data Protection
Health and Safety
Modern Slavery
Relevant policies, procedures and accreditations required to deliver the contract
Further information can be found in Part 4 Procurement Specific Questionnaire and Section C2.3 of Part 1 Information.
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes · next expected 6 Feb 2031
- First published
- 6 Feb 2026, 15:18 GMT
- Last source update
- 3 Sept 2026, 12:25 BST
- Award evaluation window
- Submission end – 7 May 2026
- Authority reference
FIN25219- FTS notice number
2026/S 000-011060- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-064a5dFind a Tender- Contract terms summary
In consideration of the provision of the Services by the Supplier in accordance with the terms and conditions of this Contract, the Authority shall pay the Charges to the Supplier.
The Charges shall be calculated as set out in the Payment Schedule.
Unless otherwise stated in the Payment Schedule the Charges:
(a) shall be payable from the Commencement Date;
(b) shall remain fixed during the Term unless agreed by both parties; and
(c) are the entire price payable by the Authority to the Supplier in respect of the Ser-vices and includes, without limitation, any royalties, licence fees, supplies and all consumables used by the Supplier, travel costs, accommodation expenses and the cost of Supplier Personnel.
The Authority shall pay each properly submitted invoice received by the Supplier within 30 days of the date when Authority has determined that the invoice is a valid and undisputed in-voice. The Supplier shall accept payment electronically via BACS.
Further information on payment terms can be found in Clause 6 Charges and Payments of the Service Contract.
- Risks
Description of Risk:
Risk that future changes to statutory guidance, legislation, or national standards may impact service delivery requirements, registration obligations, or contract compliance during the life of the contract.
Modification required if risk arises:
Contract may need to be varied in response to legal or regulatory change.
How it was run
Official notice- Submission deadline
- 23 Mar 2026, 12:00 GMT
- Clarification deadline
- 2 Mar 2026, 12:00 GMT
- Electronic submission
- Allowed
- Accepted languages
- en
In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk ↗
In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract. Applicants should then express an interest in the opportunity and download the Word and Excel format Documents for completion and submission.
Timeline
6 Feb 2026 → 3 Sept 2026 · 8 dates- Tender notice published252 days ago6 Feb 2026, 15:18 GMT
- Clarification questions by228 days ago2 Mar 2026, 12:00 GMT
- Submission deadline207 days ago23 Mar 2026, 12:00 GMT
- Award decision expected by162 days ago7 May 2026, 23:59 BST
- Assessment summaries sent121 days ago18 Jun 2026, 00:00 BST
- Standstill ends108 days ago30 Jun 2026, 23:59 BST
- Contract starts61 days ago17 Aug 2026, 00:00 BST
- Latest notice published43 days ago3 Sept 2026, 12:25 BST
Notice history
7 events · 4 releases on Find a Tender · since 6 Feb 2026- Tender notice published6 Feb 2026, 15:18 GMTUK4
- Tender notice published6 Mar 2026, 13:30 GMTUK4
- Deadline moved to 23 Mar 2026, 12:00 GMT6 Mar 2026, 13:30 GMT+5 days · was 18 Mar 2026, 12:00 GMT
- Contract award notice published19 Jun 2026, 13:50 BSTUK6
- Status changed to complete19 Jun 2026, 13:50 BST
- Contract signature expected1 Jul 2026, 23:59 BSTscheduled
- Contract details notice published3 Sept 2026, 12:25 BSTUK7
Published amendments (1)
The tender submission deadline has been extended to 12:00Noon on Monday 23 March 2026.
Routine re-releases (4)
- 2026-02: 1 release · 6 Feb 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Cleaning Services, Fleet Walk Shopping Centre1 award | |||
| MPD FM Limited17 Aug 2026 – 16 Aug 2029 · up to 16 Aug 2031Extensions: 2 x 12m optional extensions · Options: Services to be provided at a new site(s), not included in the original contract. The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site- specific instructions. Increase or reduction in Council’s requirements Statutory Minimum Wage Increases Future Employment Law changes | £528,981 | 18 Jun 2026 | Awarded |
| Lot 2 · Security Services, Fleet Walk Shopping Centre1 award | |||
| Kestral Guards LimitedSME17 Aug 2026 – 16 Aug 2029 · up to 16 Aug 2031Extensions: 2 x 12m optional extensions · Options: Services to be provided at a new site(s), not included in the original contract. The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions. Increase or reduction in Council’s requirements Statutory Minimum Wage Increase Future Employment Law Changes | £1,076,229 | 18 Jun 2026 | Awarded |
Contracts
Lot 1. Cleaning Services, Fleet Walk Shopping Centre · MPD FM Limited
- Signed
- 16 Jul 2026
- Value
- £528,981
- Period
- 17 Aug 2026 – 16 Aug 2029 · up to 16 Aug 2031 with extensions
- Status
- active
- Extensions
- 2 x 12m optional extensions
- Options
- Services to be provided at a new site(s), not included in the original contract. The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site- specific instructions. Increase or reduction in Council’s requirements Statutory Minimum Wage Increases Future Employment Law changes
No agreed KPIs: Below £5m
Lot 2. Security Services, Fleet Walk Shopping Centre · Kestral Guards LimitedSME
- Signed
- 13 Jul 2026
- Value
- £1,076,229
- Period
- 17 Aug 2026 – 16 Aug 2029 · up to 16 Aug 2031 with extensions
- Status
- active
- Extensions
- 2 x 12m optional extensions
- Options
- Services to be provided at a new site(s), not included in the original contract. The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions. Increase or reduction in Council’s requirements Statutory Minimum Wage Increase Future Employment Law Changes
No agreed KPIs: Below £5m
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Cleaning Services, Fleet Walk Shopping Centre | 10final-stage tenders | 8 | 0 | — |
| 2 · Security Services, Fleet Walk Shopping Centre | 17final-stage tenders | 11 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
2 commercial parties on the notice- Kestrel Guards LimitedAwarded supplier
- MPD FM LIMITEDAwarded supplier
Official documents & specifications (7)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsIn order to provide unrestricted, full, direct and free of charge access to the Tender Documents, the Authority is providing the documents in PDF in the Opportunities Area of the ProContract e-tendering portal at https://www.supplyingthesouthwest.org.uk/ In order to access amenda…
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender