Find a TenderAwarded

Published 16 May 2023, 15:41 BST

Official UK procurement notice

Language Services - Procurement in Partnership (PiP)

Official notice

Authority: Leeds and York Partnership NHS Foundation Trust (Central government)·Consortium: 2 public authorities

Framework agreement12 lotsServicesOpen procedure

Sectors: Business Services & Consultancy (79) Delivery: UK

Framework ceiling (notional)£400,000,000total for 12 lots · framework ceiling, not attributable revenue · 1 value update

Submissions closed 3 Oct 2023awarded 4 Dec 2023

Lots 12see the lot list below

What is being bought12 lots · detail below

Published requirement description

NHS North of England Commercial Procurement Collaborative on behalf of NHS Procurement in Partnership (Comprising of East of England NHS Collaborative Procurement hub, NHS Commercial Solutions, NHS London Procurement partnership and NHS North of England Commercial Procurement Collaborative) are seeking to establish a Framework Agreement for the Provision of Language Services for use by the NHS, Central Government and UK public sector bodies. The Framework Agreement will provide the supply of language services to support delivery, either individually or as groups, to service users who speak, communicate, or read languages other than English. The Framework will be divided into the following lots: Lot 1a - Managed Services All other Regions Lot 1b - Managed Services - London, South East Regions Lot 2a - Face to Face Interpretation - All other Regions Lot 2b - Face to Face Interpretation - London, South East Regions Lot 3 - Telephone Interpretation - All Regions Lot 4 - Video Interpretation (Spoken) - All Regions Lot 5a - Non-Spoken Language Interpretation - All other Regions Lot 5b - Non-Spoken Language Video Interpretation - London, South East Regions Lot 6 - Written Translation Transcription & Ancillary Services - All Regions

CPV: Interpretation services

How this framework works

From the published notice

Bids received: 26 bids received · 26 suppliers appointed
Electronic auction: yes

Lots and requirements (12)Procurement structure

12 lots · 9 with a published value · same evaluation weights on every lot

Every one of these 2 lots carries the same published figure, £100,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1Face to Face InterpretingPlannedLot estimate not published

Face to Face Interpreting - £84,000,000. Additional information: The lotting structure of this offering will be determined as a result of the market engagement.

Delivery: UK

79540000 Interpretation services

Lot #2Face to Face Non-spoken InterpretingPlannedLot estimate not published

Face to Face Non-spoken Interpreting (including but not limited to) British Sign Language, Foreign Sign Languages, Irish Sign Language, Lipspeaking, Sign Supported English. - £5,000,000. Additional information: The lotting structure of this offering will be determined as a result of the market engagement.

Delivery: UK

79540000 Interpretation services

Lot #3Telephone - All RegionsCancelledPublished value£32,000,000

Telephone Interpretation

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #4Video - All RegionsCancelledPublished value£32,000,000

Video Interpretation (Spoken)

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #5Written Translation, Transcription and Ancillary ServicesPlannedLot estimate not published

Written Translation Transcription & Ancillary Services (including but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English. - £1,500,000. Additional information: The lotting structure of this offering will be determined as a result of the market engagement.

Delivery: UK

79540000 Interpretation services

Lot #6Written TranslationCancelledPublished value£16,000,000

Written Translation Transcription & Ancillary Services

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #7(a) – Managed Service - All other RegionsCancelledceiling above

Managed Services - All other Regions

Delivery: UK · United Kingdom and any of the crown dependencies (including but not limited to, the Isle of Man).

Variant bids: not allowed

79540000 Interpretation services

Lot #8(b) – Managed Service - London, South RegionsCancelledceiling above

Managed Services - London and South-East Region

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #9(a) – Face to Face (Spoken) - All other RegionsCancelledPublished value£40,000,000

Face to Face Interpretation - All other Regions

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #10(b) – Face to Face (Spoken) - London, South RegionsCancelledPublished value£40,000,000

Face to Face Interpretation - London and South-East Regions

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #11(a) – Non-Spoken (BSL) - All other RegionsCancelledPublished value£20,000,000

Non-Spoken Language Interpretation - All other Regions

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

Lot #12(b) – Non-Spoken (BSL) - London, South RegionsCancelledPublished value£20,000,000

Non-Spoken Language Interpretation - London and South-East Regions

Delivery: UK

Variant bids: not allowed

79540000 Interpretation services

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored · same split on all 9 lots

Quality: 50%Price: 40%Social value: 10%

Published sub-criteria (3)

Technical: 50%
price: 40%
Social Value: 10%

What this means for your bid

Price carries 40 of 100 points: a 10% discount moves about 4 points. The method statement decides this lot, not the discount.
“Language Services - Procurement in Partnership (PiP)” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Open procedure
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Framework agreement
Who may use this agreement: Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: No (one-off requirement)
First published: 16 May 2023, 15:41 BST
Last source update: 20 Feb 2024, 09:24 GMT
Award evaluation window: 3 Oct 2023 – …
Authority reference: NOE.0583
FTS notice number: 2024/S 000-005465
Classification (CPV): Interpretation services
Delivery area: UK
Official registry OCID: ocds-h6vhtk-03c93b Find a Tender

Contract terms

Electronic trading: e-invoicing allowed · electronic ordering · electronic payment

Review and risk notes

Review procedure: NOE CPC will incorporate a minimum 10 calendar standstill period at the point information on the award of contract is communicated to tenderers, in accordance with Regulation 87 of the Public Contract Regulations 2015. Any tenderer wishing to appeal the decision to award the contract, or after the award of the contract appeal the award of the contract, shall have the rights set out in Part 3 of the Public Contract Regulations 2015.

Publisher note: For details of the list of eligible entities who may utilise the resulting agreement(s), subject to the prior agreement of NOE CPC, please refer to the original Contract Notice Section II.2.4 - Description of Procurement Section II.2.11 - Information about options Section VI.3 - Additional Information

How it was run

Official notice

Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis

Supplier login requiredLanguage: EN

Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Appointment period ends: 3 Oct 2023, 12:00 BST
Submission channel: {"electronicSubmission","written"}
Accepted languages: en
Bid validity: 90 days from the deadline
Bids opened: 3 Oct 2023, 12:00 BST

Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

1 Sept 2023 → 20 Feb 2024 · 4 dates

Next notice expected
1 Sept 2023, 00:00 BST
Admission / appointment period endsperiod end, not a bid countdown
3 Oct 2023, 12:00 BST
Bids opened
3 Oct 2023, 12:00 BST
Notice published
20 Feb 2024, 09:24 GMT

Notice history

6 events · 3 releases on Find a Tender · since 1 Sept 2023

Published value updated to £400,000,000
1 Sept 2023, 12:35 BST
was £125,000,000
Status changed to active
1 Sept 2023, 12:35 BST
Procurement method changed
1 Sept 2023, 12:35 BST
Deadline published: 3 Oct 2023, 12:00 BST
1 Sept 2023, 12:35 BST
Status changed to complete
20 Feb 2024, 09:24 GMT
Buyer details updated
20 Feb 2024, 09:24 GMT

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Suppliers appointed 26admitted to the panel · see the list ↓

Bids received 26

Contracts signed 20latest 4 Dec 2023

134 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

Contract 005465-2024-1
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-10
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-100
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-101
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-102
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-103
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-104
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-105
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-106
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-107
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-108
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-109
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-11
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-110
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-111
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-112
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-113
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-114
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-115
Signed
4 Dec 2023
Value
—
Status
active
Contract 005465-2024-116
Signed
4 Dec 2023
Value
—
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
26bids · 26 electronic · 26 from abroad	—	—	£0 – £100,000,000

Contracting authority & participating public bodies

2 public bodies on the notice

Leeds and York Partnership NHS Foundation Trust, trading as North of England NHS Commercial Procurement Collaborative ("NOE CPC")

Contracting authorityCentral GovernmentBody governed by public lawHealth Don Valley House, Savile Street East, Sheffield, UK, S4 7UQContact name, email

Consortium members and other public bodies

North of England Commercial Procurement Collaborative (NOE CPC) (hosted by and acting through Leeds and York Partnership NHS Foundation Trust.)Contracting authorityCentral purchasing bodyBody governed by public lawHealth Sheffield, UKContact name, email Published organisation website ↗

Dispute resolution & review bodies

North of England Commercial Procurement Collaborative (NOE CPC)Review body Sheffield,

Framework contractors & participating bidders

26 commercial parties on the notice

AA Global Language Services LtdFramework contractor4299764 Francis House 4 Humber Street Hull Marina Kingston Upon Hull, Kingston Upon Hull, UK, HU1 1UD
Absolute Interpreting and Translations LtdFramework contractor06044167 Absolute House 46 Hylton Street Birmingham B18 6HN, Birmingham, UK, B18 6HN
BID ServicesFramework contractorCompany 3124204, Charity 1053184 Deaf Cultural Centre, Ladywood Road, Birmingham, West Midlands, B16 8SZ, Birmingham, UK, B16 8SZ
Clarion Interpreting LimitedFramework contractor04401314 Suite 144, 95 Mortimer Street, London, England, W1W 7GB, London, UK, W1W 7GB
Clear VoiceFramework contractor05684239 128 City Road, London, UK, EC1V 2NX
Crystal Clear TranslationFramework contractor12137350 Alpha Centre, Apartment A23, 7-11 Minerva Rd, London NW10 6HJ, United Kingdom, London, UK, NW10 6HJ
DA Languages LtdFramework contractor06207784 Statham House, Talbot Road, Stretford, Manchester M32 0FP, United Kingdom, Stretford, UK, M32 0FP
Enable2 CICFramework contractor07575601 Carlton House Grammar School Street, Bradford BD1 4NS, Bradford, UK, BD1 4NS
Everyday Language SolutionsFramework contractorCompany number: 4384294 Charity Number: 1091582 Carbury House, Concorde Way, Preston Farm Industrial Estate. Stockton on Tees. TS18 3TB, Stockton on Tees, UK, TS18 3TB
Kings of TranslationFramework contractor12753739 Holden House 57 Rathbone Place London W1T 1JU, London, UK, W1T 1JU

Show 16 more suppliers

Language Empire LtdFramework contractor05535464 Empire House, College Road, Rochdale, Lancashire, OL12 6AE, Rochdale, UK, OL12 6AE
LanguageLine SolutionsFramework contractor04823110 Queen Elizabeth House 5th Floor 4 St Dunstan's Hill London EC3R 8AD, London, UK, EC3R 8AD
Lingvohouse Translation Services LtdFramework contractor06737511 60 Cannon Street London England EC4N 6NP, London, UK, EC4N 6NP
PAB LANGUAGES CENTRE LTD/ Finance OfficerFramework contractor08951055 145 High Street Colchester CO1 1PG, Colchester, UK, CO1 1PG
Prestige Network LimitedFramework contractor02440502 Park View House 65 London Road Newbury Berkshire RG14 1JN, Newbury, UK, RG14 1JN
Royal Association for Deaf peopleFramework contractorCompany No. 03973353 Charity number: 1081949 Block F Parkside Office Village Knowledge Gateway Nesfield Road Colchester, Essex CO4 3ZL, Colchester, UK, CO4 3ZL
Sign Language Interactions LimitedFramework contractorSC261069 112 Cornwall Street South, Kinning Park,, UK, G41 1AA
Sign Solutions (SLIA) LtdFramework contractor4802772 First Floor, Ipsley Barn Berrington Close REDDITCH Worcestershire B98 0TJ, REDDITCH, UK, B98 0TJ
Silent Sounds Communications LimitedFramework contractor80443043 9/10 Manor Courtyard Hughenden Avenue High Wycombe Buckinghamshire HP13 5RE United Kingdom, High Wycombe, UK, HP13 5RE
Supreme Linguistic Services Ltd T/A Premium Linguistic ServicesFramework contractor09340464 Unit 4 Great Barr Business Park, Baltimore Road, Birmingham, England, B42 1DY, Birmingham, UK, B42 1DY
The Language Shop LtdFramework contractor8882661 The Language Shop Limited, Newham Dockside, 1000 Dockside Road, London, E16 2QU, London, UK, E16 2QU
TransLinguist Translation and Document Clearing LLCFramework contractor1601135 Office # 2701-26, Blue Matrix Business Center, The Prime Tower, Business Bay, Dubai, AE
Translate UK limitedFramework contractor05705452 Croft Myl, 1 West Parade, Halifax, West Yorkshire, England, HX1 2EQ, Halifax, UK, HX1 2EQ
WORD360Framework contractor5498277 6 The Cloisters, 12 George Road, Birmingham B15 1NP, Birmingham, UK, B15 1NP
Wolfestone Translation LtdFramework contractor5942191 220 High Street, Urban Village, Swansea, SA1 1NW, Swansea, UK, SA1 1NW
thebigword Group LtdFramework contractor05551907 The Brainworks, Unit 4, Royds Close, Leeds, LS12 6LL, Leeds, UK, LS12 6LL

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Economic and financial selection criteriatenderEconomic and financial selection criteria
Technical selection criteriatenderTechnical selection criteria

What is being bought12 lots · detail below

How this framework works

Lots and requirements (12)Procurement structure

What it takes to winiHow this buyer will score bids.The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Procedure terms & legal framework

How it was run

Timeline

Notice history

Commercial outcome & contract awards

Contracting authority & participating public bodies

Framework contractors & participating bidders

Official documents & specifications (2)

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).